I have been trying to get an estimate to have my roof done.
Took 3 weeks for someone to come see the roof, get an estimate hand written Lowe s calls me with a 5000 dollar over the price I got from the roofer.price has changed 3 times since the beginning. Talk to a manage said he would look into it and call me back,he never did...still waiting
Last year I bought several cases of tile for a bathroom renovation. I was to have someone come during the winter while I was away to do my shower and fireplace in this tile. This did not happen and when I got home, we were in Covid lockdown. Since it was not done, I dropped the project. Lowes in Barrie is a one hour drive there and a one hour drive back. I recently went to return the tile but could not find my receipt. I checked with them first to make sure it was OK to return without a receipt and they said yes. After I carried the 6 cases in , they said no, the refund was too much. They said it was over $1000.00 and I needed a receipt I told them I would take whatever was the lowest price it was ever offered at just so I did not have to reload the 6 case and make another two hour trip. They informed me that they coud not do this, that their system does not show previous prices. However, there is no way the tile would have been $1000.00 - Somehow they must have done something wrong as it was only 39 tiles. (there is no way that tile was close to $17.00 ) However, I am still driving around with 6 cases in the back of my little car. If they had just told me in the first place they could not take it back it would have saved a two hour drive, my time and my opinion of Lowes in Barrie, Canada. I was a great fan - but not anymore. I will be replacing some applicances and won;t be going there. I found two of the three staff VERY rude.
Manager of Reno Depot Brossard:
I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Reno Depot, which took place on May 26, 2020 at approximately 12:00 p.m.
While shopping, I find a plant hanger marked at 4.79$ when I arrived at the check out, the price was 19$ I ask for a verification, took long time to have a guy to come, then he didnt know what to do and called one associate for assistance, she was rude, I explained to here that ALL the prices were wrong, that it was their mistake and in the respect of the law I must have the price marked. The associate, whose name tag read "Genevive, rolled his eyes upon my request, refused to help, had bad actitude AND REFUSED TO GIVE ME THE COSTUMER SERVICE NUMBER. She had a radio and phone, she was able to ask the phone number, but she didnt wanted.I just have her bad actitude.
A that point another costumer came to ask her a question and she answer him on angry way and told him to look for another associate, costumer service is an unknow word for your employee.
After being at the store waiting for nearly half an hour at this point, I left without any of the products I want to buy, I have shopped at Home Depot many times and have never experienced an incident like this one. It was extremely disheartening that I could not receive the assistance I was requesting and ultimately could not make my purchase.
I attached pics for your display, like I told you before, all the prices where wrong and near the floor, making impossible to check the small letters with the specifications.
I think that you must assume and take responsability for your employees mistakes
I ordered a BBQ on April 25th. Finally on May 11th I received an Email saying it was being shipped and they took my money. The 1-888 # they gave me to call if there was an issue is busy every time I call, I have still not been able to get through. The website will not show the delivery status of the item I ordered either. I have been to my local Lowes store to ask for help and they can't help either because I ordered online, they can't even give me an update of where my order is. I'm super frustrated at this point.
If you are thinking of making an order with Lowes at this time, DON'T DO IT... I can't stress this enough.
Having been a long standing customer who has spent $10's of thousands of dollars at this location I am at a total loss as to how I have been treated. I stopped in to pick up a few boards to finish a project with my trailer on July 17 ,2021. As expected the employee was to take my order and load my trailer as directed by RONA. The employee loaded the wood incorrectly resulting in damaging my vehicle. Although they admit responsibility for the damage they refuse to pay for the repairs. The cost is $1,600. The owners of RONA expect me to use my insurance to pay for damage caused by them. This is outrageous and unbelievable. Be aware when doing business with the company they take zero responsibility for damages. I am left with seeking a resolution through the courts!
Their online product reviews are a farce. They remove and delete negative reviews or just don t publish them.
Ordered items online, they cancelled part of my order because they made a mistake on the price and I was not contacted. So I was waiting for product that that never showed up. And the chairs that I received have mismatched legs, tried get a hold of their customer service. When you call customer service they put you on hold for more than a half hour then someone comes on the line and says that no one is available to answer your call and someone will call you back in THREE BUSINESS DAYS!!!!?!?!?!! Then you ask what if I miss the call they say someone "might" contact you by email. This is insane. Then on top of that you can even go to a store and ask them for help because online and retail stores are 2 seperate companies!!! It's been 3 weeks and still can't get a hold of someone.
COVID -19- Now in your store 3/4 of your costumers don't respect safe
distancing- Employees don't said anything- I when 3 times in last 2 weeks at the Rona Pincourt- and each time I ask some employees and costumers to keep there distance (I am wearing glove and mask) I was insulted, today I was call slot and all kind of names by a costumer that did not wear any protection and is calling the pandemic a simple flue - I was abuse in Rona Pincourt and the direction is doing NOTHING.
lowes.ca