Having been a long standing customer who has spent...

Having been a long standing customer who has spent $10's of thousands of dollars at this location I am at a total loss as to how I have been treated. I stopped in to pick up a few boards to finish a project with my trailer on July 17 ,2021. As expected the employee was to take my order and load my trailer as directed by RONA. The employee loaded the wood incorrectly resulting in damaging my vehicle. Although they admit responsibility for the damage they refuse to pay for the repairs. The cost is $1,600. The owners of RONA expect me to use my insurance to pay for damage caused by them. This is outrageous and unbelievable. Be aware when doing business with the company they take zero responsibility for damages. I am left with seeking a resolution through the courts!