Bonnie dyer

Review of Lowe’s companies canada

Last year I bought several cases of tile for a bat...

Last year I bought several cases of tile for a bathroom renovation. I was to have someone come during the winter while I was away to do my shower and fireplace in this tile. This did not happen and when I got home, we were in Covid lockdown. Since it was not done, I dropped the project. Lowes in Barrie is a one hour drive there and a one hour drive back. I recently went to return the tile but could not find my receipt. I checked with them first to make sure it was OK to return without a receipt and they said yes. After I carried the 6 cases in , they said no, the refund was too much. They said it was over $1000.00 and I needed a receipt I told them I would take whatever was the lowest price it was ever offered at just so I did not have to reload the 6 case and make another two hour trip. They informed me that they coud not do this, that their system does not show previous prices. However, there is no way the tile would have been $1000.00 - Somehow they must have done something wrong as it was only 39 tiles. (there is no way that tile was close to $17.00 ) However, I am still driving around with 6 cases in the back of my little car. If they had just told me in the first place they could not take it back it would have saved a two hour drive, my time and my opinion of Lowes in Barrie, Canada. I was a great fan - but not anymore. I will be replacing some applicances and won;t be going there. I found two of the three staff VERY rude.