Londonderry Dodge Chrysler Jeep Review

Moe Smaili and the team made this buying experience amazing! I will be buying all future vehicles from them!

I would like to give a huge thanks to the Team at Londonderry Dodge ! Nizar El Ossais in Used cars and Peter Small Sale manager for finding me the car i wanted, Chris Boucher service Manager for going above and beyond and helping me with me previous car and Justin Broyles in finance for making it all happen! They have made my experience with Londonderry one that i will always remember and never forget.! I would strongly recommend going to see them ! i will definitely be going back there in the future for my next vehicle! Thank you guys!!!!!

I traded in my Suzuki recently and the staff were amazing to deal with, they were fun and relaxed yet professional. I felt no pressure to buy and every question i had (even the annoying little detail type questions) were answered. A big Thanks to my sales guy Jeremiah Viner & my finance guy Sean Bendle for your help and patience with my questions!! I love my new jeep - you guys are the best and i can see why i was referred there!

EVERYTHING HAPPENS FOR A REASON !!!!!
I went in to check the trucks. i did test drive the truck and forgot my licence at londonderry LYNETTE called me to come and pick up my licence next day and had a great deal on truck and i bought my first truck it. so happy with it
big thanks to LYNETTE / MICHAEL S./ RAYMOND SINCLAIR thank you guys

Went to check out a vehicle on the weekend and received great service that made the whole car buying process smooth and painless

What a great experience purchasing my new vehicle from Londonderry! Got a decent price on my trade in and excellent price on my new vehicle!! Ask for Justin Duncan, he was so helpful and great to work with! The staff are friendly and I enjoyed the energetic yet relaxed atmosphere!

I was really impressed with the friendly service of the sales guy Lyle and his team Sam and Peter. I was able to drive out with my new Dodge Journey the same day and it was a Holiday i might add. I got my vehicle on November 11,2015. It is so great It runs nice and has alot more room then what i had. This team helped me out alot. I had to bring my car in to get the full protection package on the vehicle and the car started which i did bring it in on November 18,2015. They were also very friendly and they set up a rental for me because the sales guys said that would be available to me at no cost which was great and my car was ready on the same day. The only negative comment i have and that is why i gave it 4 stars, is that my appointment was at 7am which i thought was plenty of time to get to work for 8:30am. Turns out it took a half hour to get my car signed in and the 35 minutes for the rental car company to come and get me i didn't leave the rental place until 8:30 and was a half hour late. Maybe abit more improvement with the timing and i would have had a 100% experience. Great job everyone. I am truly impressed.

Horrible experience!! We bought a Grand Caravan from these crooks on Sept 3. We dealt with Moe Smaili and Kurt Buban who both lied to us. They presented to us a fraudulent Carfax report which stated that the van had no previous damage. However, after we purchased the vehicle, we found extensive hail damage on the roof which we hadn't climbed up to check.

Moe Smaili said it wasn't his fault that he didn't report the hail damage and his manager Kurt Buban would not do anything to address the fact that they lied to us to make the sale.

Do not go to this dealership - they are completely shady and crooked. If you are forced to deal with these crooks, do not talk to to Moe Smaili or Kurt Buban!

Update on Sept 11, 2020:
After posting this review, we were contacted by the General Sales Manager, Matt Stevensen. He found another van for us which was similar to one with hail damage. He made sure we were happy with the new van and put through all the paperwork very efficiently. We are happy with the vehicle we ended up with. I wish it hadn't been so difficult to get to this place.

We went in to trade in our vehicle for a 2019 and everyone who helped us has gone above and beyond to make it work for us. We recieved so much help and couldnt be more grateful! We were helped out by Mitch, Mike B, Mike S. (in finance), Justin and Ricky. Everyone was open, honest, pleasant, patient and informative. When I wasn't 100% satisfied, they went out of their way to make this a good experience for everyone involved. Thank you to everyone that helped out!

If you are looking for a great sales guy to help you out, I would recommend Bohdyn, he did a great job explaining how upgrading a vehicle would work. Probably the LEAST slimy sales guy I've ever met. If your buying a new car... go to him. Very personable and honest.

We were needing a second opinion on an alignment issue. The staff were very accommodating and helpful-appreciated their assistance.

Everybody there was very nice and answered all the questions we had

Danny in sales is always great to deal with he has sold us a few trucks and even when we come in for oil changes and servicing he goes out of his way to make sure we are looked after... top notch Danny

Had a good experience, Nick and the finance team were great to work with, will be returning for next vehicle with them

Great service and able to solve problems at your convenience in a timely fashion. Also very nice and courteous staff . Thumbs up

Hi, about my visit to dealer place, I enjoy when watting until my car fixed. Good service and cheap prices. Thank you!

Great effort from the team. Shout out to Rick and Mathew for finally getting me into the truck that suits me both financially and with features for me...Thanks again..

Good, fun people that also know their vehicles and give you a fair price. Special credit to Fred, who was honest, not pushy and gave a great demo when I went to pick up, and to Chad, who has a great sense of humour and treated us well. Will be referring. *Please also note that Cheryl Brewster referred me. Love my 2015 Jeep Cherokee Limited. Thanks Londonderry Dodge!

My wife and I just purchased a 2015 Jeep Cherokee and we love it! The entire staff at Londonderry was very helpful and friendly. Cyrus helped us build our own vehicle, and it came a month earlier than expected.

They did agood job but for the inspection to take over 24 hours was a bit much

OF all the vehicles over the years I bought . The PROFESSIONALISM and CLASS of the Staff at LONDONDERRY CHRYSLER was the BEST TREATMENT I EVER RECEIVED..THE DEAL and TRUCK are SPECTACULAR .THANK YOU LONDONDERRY CHRYSLER..MY SALESMAN DEMONTE was a PLEASURE to deal with

Emmanuel (from finance) deserves a raise.. or a bigger office! In all seriousness the guy is incredible.. worked very hard to find me the exact vehicle I was looking for with excellent customer service, felt like I was dealing with someone who really cared about the customer. Solid job 10/10 would recommend !

I decided to buy a new Ram 1500 Longhorn, stopped by Londonderry and met Ken Vaters. After the test drive we worked out all the details and within 2 hours of walking in the door was driving away with my new truck. Ken was very helpful, great to deal with, down to earth type. Atmosphere was great considering how busy the place was, never had to wait around for management or finance personal, everything just seemed to flow. Past experience with other dealers was not as seamless. No one seemed to mind my 2.5 year old daughter running around the place, very family friendly. Love the truck, and look forward to future dealings.

Bought my car at Londonderry Dodge, had exceptional service with Moe Smaili, my salesperson. Was patient, answered all my questions. Will definitely go back in future and refer to friends and family. Thank you once again.

i was lied to, thanks Darren Bannink for the horrible experience buying my first car from a dealership. right on que with the stereotype of a car salesman.

the truth:
i was told that i was going to pay a higher interest rate due to the fact that i had never made a large purchase or taken out a large loan, this part was true. this is probably common and happens to alot of people.

The Lie:
as i wavered he said i would only pay the large interest rate for 1 year and he would be able to reduce my rate by refinancing after 1 year. as i had the intention to modify the jeep i was buying i reconfirmed that he would be able to refinance the very same vehicle.

The Lie:
he said," yes".

i wasn't buying four wheels to get from A-B, i was buying a Jeep to go everywhere else.

The follow up:
i get a call 1 year later from a Michael he says i'm paying to much for interest and he wants to reduce my interest... great, right on time 1 year exactly.
i go in and he tries selling me a stock jeep/ any jeep he has in stock. i stop him and ask him to refinance the jeep i already have, he says it's not in the best interest of the dealership and i'm pretty much hooped, he says who ever told you that lied as we don't do that. i leave pissed off that i'm stuck in a high interest loan pushed on me by a by a guy clearly must have been desperate for a sale. that's the only explanation i could think of.

i come to terms that i've been lied to and there is nothing i can do about it, against my better judgement i go in to see if i can trade it in on a cheaper jeep (even though i dumped $5,000 into modifying mine) Darren Bannink and one of his employees who i won't name as he was probably just acting under darren's instruction, offer me half of what my jeep is worth and offer me a 96 month term and dump a ton of negative equity on this "cheaper jeep" until i was paying more per month for an additional 5 years, "but hey at least you're paying less interest" what kind of logic is that......... i walk out laughing at the stupidity and completely insulted.

i'll never buy a vehicle from this dealership, i could only imagine how many people Darren Bannink dupes into high interest loans on a monthly basis. now that he's the manager i'm sure his training to his salespeople includes this shady tactic.

buyer beware!

i told myself i wouldn't write a review, but man it's really been eating away at me and i feel i should just write this to notify people that this is just something that dealerships do.

Darren should go work at Hyundai, im sure this tactic works over there all the time. jeep people are different.

Very professional, experienced and helpful. Know what they are doing. In nutshell staff is customer service oriented

Was told my truck was ready to pick up at 3pm after a warranty appointment.
Working 13 hours a day it s hard to be able to find time to get the truck into the dealshersip.
Got a friend to drop me after work and he leaves only to have to call him back because they have lost my keys.
Every time my truck has been in for service here there has been an issue. And now I have to waste more time and money coming back.
Oh and to add to it, they made me feel like the bad guy for being mad my keys aren t there.

I just purchased a 2020 Cherokee Trailhawk, which I am really enjoying driving. The seats in this vehicle are amazing.
From the time I arrived to first look at the vehicle to when I walked out with my new car, I was treated very well. Emmanuel Howell was my sales person. He was very personable and attentive to my questions. When I had to wait for the finance person, Emmanuel sat with me the entire time and visited. This level of customer care is not often seen these days. I have often just been left to sit or wander around when waiting in dealerships on other occasions in the past. Youssef Chebli took care of all of the financial arrangements. He was very friendly and took an interest in who I was, outside of my role as car buyer. Youssef took the time to look at options that would get me the very best deal possible for the payments I will be making. Overall, I would definitely recommend a visit to Londonderry Chrysler if you are interested in a new vehicle.

I dealt with Emmanuel and Rick. Great couple of dudes and would recommend dealing with them to anyone.
Very accommodating with scheduling, always able to take a call.
They also have an awesome coffee machine in there lol.

Edit: I ve been back a couple times for service and they seem to be a very knowledgeable bunch and willing to go the extra mile. Dealt with Luci yesterday in the service department, very pleasant and easy to deal with.
Thanks!

Everyone I dealt with made the experience very enjoyable. Dealt with amazing people and got amazing service in every department!

I was totally impressed with the professionalism at Londonderry Dodge. They exceeded all of my expectations. I highly recommend them.

I have purchased three vehicles from this place over the last 15 years and every time I swear to myself that I won't return....and then I do because its close to home and convenient. This place is exactly what gives all dealerships bad names. Shady deals, won't reveal price until they have gone to the banks for approval so that they can slide in a bunch of extra charges. When I bought a vehicle several years ago they refused to tell me the trade in value of the previous car and instead would only rely the monthly payment amount. This time they over promised and under delivered. After assuring me the vehicle would be on an agreed upon date they pushed it back numerous times (I understand times are tough and things happen but some communication would have nice). I ended up making three vehicle payments for a vehicle I hadn't even seen. When it did arrive, the sales rep told me I would be compensated and yet nothing. There was issues with the vehicle upon delivery and I have had to fight them every step of the way to get THEIR issues fixed. The customer service is beyond abysmal. Save yourself time and energy and go somewhere else....oh and they really pressure you to leave a "positive google review" and write reminders to do it on your paperwork. Ridiculous. Can't communicate regarding my vehicle but waste no time reminding me to leave a positive review.

Great service and thanks. Until the engine light came on 2 days after buying the truck, took it in and found out the engine needed 5000 worth of work, they fixed part of the problem pluss repaired the short in the wiring harness and dinged me 1000 dollars on my lease, the next day the idle started acting up''no engine light on'' so I took it back to them and decided it was a bad deal and they said they'd take it back and cancel my lease ''but'' keep my 2000 deposit, not fair, I never had the truck a month, so I'm not happy.

Danny (sales) Peter (sales manger) and Ryan(finance department) are the dream team of car shopping. They will take as much time as you need to make sure they find you the right vehicle, get you the best rates possible and make deals that are comfortable, clear and honest. I have purchased 5 vehicles myself over the years from Londonderry, sent many people there way, and will continue to shop from them in the future.

Service was fast and knowledgeable. The shuttle driver was AMAZING! Such a nice man, SO patient and polite and willing to make conversation instead of just blare music like alot do. Loved my experience with Londonderry Dodge!

Lyle Richer was the best when i went to purchase my car. Honest and will give you the best offers. He made sure that everything was done right from start to the end. Great personality and will help you get the car you will be satisfied with. The whole experience was just amazing. Go to him if you want any easy relaxed car purchase. No stress, or feeling like you are getting a bad deal! Thank you

The sales staff and finance department go above and beyond to make sure you get what you want. I will only recomend this dealership to anyone who needs a vehicle. Special shout out to johnathan courtnage, ryan shabada and richard anderson for working out everything for me in a day and making it possible to get my dream truck. You guys rock!!!

since my last purchase in Feb-Mar i have since purchased a new vehicle from Londonderry Dodge. I came back to this dealership because they went above and beyond for service previously and i wasnt let down again. Danny Z, was awesome. He made me and my wife very comfortable, and got me the best price, and model of vehicle that i wanted. Plus , a wicked trade in on my vehicle so that i wouldnt go back too much on my next loan. Justin in Finance was awesome. No bull, and straight too the point. He did what WE wanted and didnt sell us anything that WE didnt want. Many thanks to Londonderry Dodge, Danny,Justin. Kudos too all, and i would strongly recommend coming here.

K @ C Musson
Our Thanks :)

Updated. June6 2016

have since traded my journey for a very nice Chrysler 200 limited. Nice set of options and the Blue paint with small highlights of chrome made it stand out. I didnt go over budget like asked, which was an importance to me. Once again, Kudos to Danny our salesman. This is vehicle 3 from Londonderry, and havent had an issue. Sam @ Justin in finance were quick and too the point. No haggling for extra insurance. Perfect.

On a personal note, i found this time to be a little frantic with the overall experience. It wasnt a layed back sale like the last 2 vehicles, and almost felt overwhelmed at one point. Iwill not take away stars for this, nor will i consider this a bad experience at any point.

My sincere Thanks
K.m

I was served in a few hours to my satisfaction and I got the perfect car that I was looking for months. Nizar Elossais was very friendly, a good listener, respectful guy who knows what he is doing.

Bought my 2016 Jeep Rubicon a few months back. The customer service was fantastic. Josh, Their "Jeep Specialist" was incredibly knowledgable about any and all aspects of my Jeep and even offers clients off roading tutorials. Fantastic place to go for the experienced and the first time Jeep buyer

I came in because I had a oil leak in my engine. Everyone was extremely helpful and patient. I m not the most knowledgeable about cars but they made sure to explain what was going on in a way I could understand. I will definitely be returning for future car maintenance and any new purchases in the future!

I came here for my first new vehicle, a jeep wrangler. Which i loved however they charged me soo much that after paying for 5 years a little over 30,000, i lost my job do to the recession and With no help or anything they sent collectors after me, in the end they took my jeep. They took advantage of me cause this was my first car and I had no other help in life. . So go here if you want to pay over 50,000 for a LOT DEMO two door jeep

Great experience buying a new car, absolutely recommend the dealer ship and Stefane Berube - my sales person did fantastic, Knowledgeable and accommodating. All straight forward deals, keep up the great work.

Had my Jeep from them and overall service is just ok.

Had a very good experience with staff at Londonderry. Used sales Fred and Chad and Mike in finance. All staff very professional and not pushy. I would definitely recommend Londonderry dodge to friends.

I want to thank Lyle Richer for the great and professional service. I had been to 3 other dealers that day and after spend a short period of time with Lyle I decided that there was no other dealership I want to talk to. My sale was going to be at Londonderry. After looking at about 7 units I went home with the information I needed. As I was making up my mind, I did not receive any annoying phone calls to put pressure on me. If I need more info, Lyle would get the info in a timely manner and call me back. I would strongly recommend to anyone looking for a great pre-owned truck or car to give Lyle at Londonderry a call

We walked into Londonderry Dodge yesterday at 11:30a.m. and drove away in our new Cherokee by 2 p.m.
Our Salesmen was Bohdyn, he was friendly and efficient and a pleasure to deal with, Sean was our finance manager and again a pleasure to deal with. Everything was fast and painless!!
We will definitely be buying all of our vehicles at Londonderry from now on!!
Thanks for the fantastic professional service :)

My wife and I purchased from here and had an amazing experience. If looking for new or used I cannot say enough about it. Look for Brian Cox if you want an honest sales person that will go out of his way for you.

Andrew and Paxton bent over backward to make my deal work. I would recommend londonderry to anyone. Thanks to the team here for getting me my dream truck.

I would highly recommend this dealership. Friendly, competitive and an all around great experience. Ricky and his staff has gone above and beyond to accommodate our needs.

Wilson was cool, he asked me what I wanted and found the right one for me. The finance team stayed there late with me on Canada Day to make it happen, till like 10pm, so thanks guys. Im happy, your happy, I recommend.

They are very nice, very knowledgeable, are not super pushy for the sales but they wont allow you to leave empty handed if your truly looking for a vehicle.

Though, I've had a few hiccups on service requests. Some of which are simple and should not be difficult to be fixed, such as tire rotations, simple filter changes, recalls. Other than that, best dealer in the city in my opinion

last week my old Truck broke down. I immediately called Nizar. one day after explaining my problem to him he contacted me offering me a new truck exactly what I needed. Nizar and his whole team were perfect until the end! it is our 4th car that we take home. why go elsewhere? I highly recommend! Cyril et Nathalie.

This is my 3rd vehicle from Londonderry Dodge Chrysler Jeep and my 2nd from sale representative Ken V. I have found him to be the best car salesman I've ever dealt with. He goes the extra mile to ensure he understands what my needs are and finds the best vehicle to fit those needs. He exhibits excellent customer service, always calling and checking to ensure I'm still happy with my purchase. I will definitely be coming back to him for my next vehicle. Londonderry Dodge is fortunate to have him and I would recommend him to everyone.

I will never buy another vehicle from this dealership again! Staff is very unprofessional. Service is way below industry standards. I hope the compliant that i am going to file with Fiat Chrysler Canada and the owner of the dealership changes their attitude! Customers should never feel or experience what i went through!

Over the years I've purchased several vehicles from multiple Dodge dealerships around the city. I recently purchased a lightly used Ram 1500 from Nizar at Londonderry Dodge and without any doubt it has been the best buying experience I've had at any dealership. Not only did I get great service from the moment I entered the door, I got the perfect vehicle for the perfect price. I would recommend this dealership to anyone looking for an honest no frills deal on a new or used car.

Awesome place. Would recommend over any other dealership. Great staff, very helpful. Nizar in finance went above and beyond to insure we were pleased with our truck.

Wen t to a couple of different Dodge dealerships around the area and i have to say this is the best one. Came mostly looking but ended up buying a 2018 Jeep Compass Trailhawk from Jonathan. He made us feel super welcomed and was straight to the point. The rest of the staff were super nice and friendly as well. Would definitely recommend Jonathan and this dealership!

Londenderry Dodge was awesome, we delt with Chad, Fred, Matt and Andrew, they made us feel like family Matt and Andrew went above and beyond to make sure everything worked out for us. I highly recommend any of these wonderful people..... Best customer service we ever had. I will keep going back to Londenderry Dodge. Great Job guys !!! keep up the great service

Nizar got me exactly what I wanted! And I m so happy!!! Thank you!!!

I recently bought a truck off Londonderry Dodge and I have to admit, that was the best experience I have had with any dealership.

My salesman was Nate, he was welcoming, helpful and knowledgeable and did whatever he could to accommodate me.

The sales manager was great, he was fun, upbeat and made the waiting time go by fast. He also made sure I knew what was going on and kept me in the loop with everything.

My experience there was truly the best, they will be seeing me again for sure.

October 2016
I recently had my AWESOME 3500 dually in for some scheduled maintenance and a couple of other things. My experience was nothing less than AWESOME on the back end of this dealership!!! Chad Menard & Peter Small, both managers at the dealership dealt with my vehicle so quickly and friendly. I have never been to a dealership with such awesome customer service... it was so amazing to deal with true professionals both at the front end and back ends of the dealership!!!
BTW a special shout to my service advisor Pauline Ostechuk who was only too happy to help answer questions and coordinate work preformed. Coincidentally I found out that she and I are related ... lol
What an amazing group of people that I can now say are just like family!!!
From another satisfied customer @ Londonderry Dodged...

September 2016
AWESOME!!! AWESOME!!! AWESOME!!! I absolutely loved my experience when I bought a 3500 from all the folks at Londonderry Dodge. I can actually say that I had so much fun buying the exact truck I was looking for. The turnaround which included a trade in plus other services was so fast, so friendly, upbeat and professional. I could not have walked in to a better dealership and meet such an amazing team.

I will be bringing back all of my business, both personal and company. I recommend to anyone purchasing a vehicle to check these guys out!!! These guys are the real deal!!!

A special shout out to Chad Menard Mgr., Fred Brown with Sales & Matt Maclean the Finance Magician....

This was my first time buying a vehicle on my own and also my first time working with a dealership to find what I wanted. Overall, Olya Bodnar and her team were very helpful and (most importantly) willing to answer the hundreds of questions I had. Olya spent time looking for what I wanted and making sure I was in love with the vehicle before taking the next step. When I finally set foot in the dealership (I'm from out of town), all of the staff were personable and happy to help. The dealership even let me borrow the vehicle to test it out over the weekend. I was sold after that. When I made the purchase Olya made sure I knew the ins and outs of the Jeep and that I was comfortable during the whole process. I really appreciated the time and effort from her and everyone else because I was so nervous. There was one piece in the Jeep that wasn't quite right and I was told to book an appointment whenever I can and they'll take care of it. I would 100% recommend the dealership and Olya to anyone who's looking at buying a new vehicle.

***This issue has now been resolved**** I originally thought it was Mitch, but it was not. Thank you Mitch for resolving this issue. I'm sorry I got the wrong name. The previous comment has now been deleted.

Do not shop here. They sold me a vehicle which was $7000 more than at Dodge in the west side. Vehicle in West Dealership had all same features. They claim that if it is the vehicle with the same features they will honor the price. They did not. I wanted to return vehicle after one day but they refused. The worst experience ever. I highly recommend to avoid this place. If I could I would give them zero.

Very busy on a Saturday morning I just had an hour to wait wasn't too bad

Super satisfied with the wonderful customer service provided by Karl and everyone else. This is my first vehicle, and I am ever so grateful for all the help I received from this dealership. Thanks once again, and I look forward to doing business with y'all again in the future!

My husband and I factory ordered a 2020 2 door Jeep Wrangler in December.

We bought the extended warranty for over $5k because we were told ABSOLUTELY everything was covered from tires to oil changes. I said even windshields? Was told no that s the only thing not covered. Well at 7400 kms we picked up and nail in a tire. Guess what. Not covered and when I called I got a nice big list of items rambled off to me that are not covered. What a scam. This is why people don t trust can dealership and the finance office. They say anything to make a sale. We will be taking our vehicle to Crosstown for everything. I suggest you don t buy from here.

Love coming here. Service is great and they do everything they can to keep our vehicles save for my family. Been to a few places with bad service but its worth driving the little extra to Londonderry dodge. Thank you

Shout out to Ken, Matt, & Justin for getting me into my dream Jeep!! I highly recommend Londonderry Dodge to anyone looking to get into a new vehicle, they will treat you right and make sure you get the best deal possible.
Thanks guys!! :)

Deal with Ricky Anderson, him the sales manager (andrew) and GM (matt) are all beauties along with the finance team. They took good care of me (from out of town) rides, flights etc. And a fair deal on a great truck.

So I pulled up to Londonderry Dodge yesterday looking to buy a Jeep. With only a brief conversation with Andrea a few days earlier about ideas of what options were available, I walked in feeling confident about this endeavour. Andrea was a huge help with finding me THE vehicle. Its clear that the 'Family' of Londonderry Dodge is working well, as the atmosphere was very relaxed, but with the professional demeanour you'd expect at a Dealership of this size and reputation.
If you're planning on buying a vehicle Id recommend checking this establishment out first. Ask for Andrea or Angelo. Both great people with a solid sense of humour, and very personable; easy to get along with.
Come join the Family! I came, I saw, I left today with a 2014 Jeep for an outstanding price.
Que the IKEA commercial. "start the car!"
Big thanks to the boys in Finance, Chris and Matt, and again to Andrea and Angelo.
Much love

service adviser lied to me, proper diagnoses was not preformed by technician

The sales people my spouse and I have chatted with on occasional stops here have been decent. One time, though, we spoke to the manager (used sales manager, perhaps?) about selling one of our vehicles to this dealership, and that was a bit less enjoyable. He gave us a number that seemed quite low and surprised us, so we asked him why, and told him what the other dealership had offered (we were offered several thousand more for our vehicle at a dealership 20 mins away). When we told him what they offered, he sort of scoffed at us, and his attitude toward us changed.

It was a minor thing but the way it came across was enough to steer me away from this dealership in favour of ones where I've felt a more respectful vibe.

Very professional and respectful. Got my car serviced. I had to reschedule my appointment which was easily done. Waiting area is nice and clean. Social distancing rules were followed. Overall a nice experience. I hope they keep up the quality of service.

My "service" part of experience is quite positive. When I came in for a FOB key, they recommend for a key warranty program which makes more sense. Of course, for non warranty type of service dealer will cost more, but I like the fact that "all" the description is "typed" and clearly described, I can verify if the job is done properly. Small things like oil change, air filter, cabin filter etc. I can do it myself, but I noticed have them do it they can tell me something else that came across. In a short, dealer service always cost more than ordinary shop, but my experience, it is also better. More like Save-on Food vs. Superstore.

Thank you Nathan for your amazing service. I am super happy with my new car. This branch has amazing people.

What can I say about Londonderry Dodge Chrysler car salesman Raf. He is honest reliable and trustworthy I walked into the dealership today and he helped me with all my needs answered all of my questions and was patient And friendly I look Forward To doing more business with Raf And recommending all of my friends and family to come do business at this establishment.
Thank you Raf.

Went in for a look after emailing them about a truck. Ended up leaving 3 hours later with the new truck. :) great to work with. And got everything I needed.

Have experienced nothing but smooth and highly courteous service whether for regular service, warranty repairs or tire swap.

Seemed pretty professional and friendly throughout. Definite follow up contact as well. They seriously want your business

Lyle Richer provided excellent service: friendly and efficient.

Lyle Richer was my salesperson and was excellent to deal with. He knew his product and when the deal was closing and after the deal had closed, he never missed a beat. I feel extremely comfortable with my purchase. He even took the time to personally review my preowned vehicle before I took possession. In 40 years, no salesperson has ever done that!

They are very professional and personable. They were willing to deal and weren't pushy at all. Mike Bencz was super helpful. They had the vehicle we were interested in and had it ready on time as promised. Their customer lounge was amazing with help-yourself pop and Starbucks; kept the whole family happy while we processed paperwork. Mike Shepherd in finance was so kind to have markers for our girls to draw with while we were in the office. I would definitely recommend Londonderry Dodge.

I highly recommend this dealership if you are looking for a new vehicle.
No pressure from the salesman, @Dave Henderson, who was very knowledgeable and helpful
The GM's Denver and Justin were also extremely friendly, helpful and again, no pressure.
The finance manager, Mike Shepherd was also extremely friendly, helpful and answered all my questions.
A
I can't say enough good about this dealership. They have a great vibe at this dealership.
Please see Dave Henderson if you are looking for a new vehicle.
This whole experience has been extremely pleasant and easy and no stress whatsoever.
Great service at Londonderry Dodge.

I Recently purchased a new to me Ram truck from Nick Cseresnyes, even though I was from out of province he went the extra distance and answered all my questions and helped make everything super easy, Nick even went the extra mile! went out a did a complete video tour of the truck and introduced himself in the video and sent it to me, I thought that was awesome. Shout out to Jason in finance he actually made the paperwork and financing part of it fun lol, also Pete and the rest of the crew at Londonderry are great to deal with!
They will definitely be my first call the next time I am looking for another vehicle.

Excellent service, Camille and his service center staff go the extra-mile to ensure customer satisfaction.

Raylene was very accommodating getting my Jeep serviced. Very polite and helpful. Will be back again for sure!

Sales staff are amazing. They didn't push the sale or attempt to offer me a better "product". I told them what I wanted and they listened and delivered.

HORRIBLE PLACE. They will screw you over and throw you into debt with a high payment.
Aggressive sales people who only care about the sale.

I must say this, has been one amazing experience. Shout out too some great people, in particular Karl,Frank,Darron, Sean (Finance) and Denver!!!! Back in August my wife and I came to the dealership to try Londonderry out again, cuz back in the past I had a bad experience, so saying goes giving everyone a second chance . So we did and we came in to look at a 2017 Pacifica but turned out being a 2017 Dodge Grand Caravan. When I go somewhere, if I had a bad experience somewhere I am one picky and fussy customer to deal with. I must say that each one of these guys that I have mentioned dealt with me specific Very Well!! Someway or another I will get what I would like if possible. I wanted some extras put in the Caravan and these guys worked their butt off, to make me and my wife happy. Happy Customers Happy Life. Now I came back again to help out my cousin get a vehicle and shout to Karl and Braden (finance). Good Job guys!! You made another sale with another happy customer, even if you had to deal with me again!! The salesman at Londonderry Dodge can handle picky, fussy customers and even the hard to negotiate ones as well!! If everything stays the same in the next couple years!! I will be back to trade in my truck to get something different. Thank you for everything Karl, Frank, Darron, Denver and Sean (Finance)

They gave me the best deal of year for may new ram 1500. And it s really a good deal.
Nice people and great service, they have free Starbucks coffee if you want seat there!