Cathy Gilmore

Review of Londonderry Dodge Chrysler Jee...

I have purchased three vehicles from this place ov...

I have purchased three vehicles from this place over the last 15 years and every time I swear to myself that I won't return....and then I do because its close to home and convenient. This place is exactly what gives all dealerships bad names. Shady deals, won't reveal price until they have gone to the banks for approval so that they can slide in a bunch of extra charges. When I bought a vehicle several years ago they refused to tell me the trade in value of the previous car and instead would only rely the monthly payment amount. This time they over promised and under delivered. After assuring me the vehicle would be on an agreed upon date they pushed it back numerous times (I understand times are tough and things happen but some communication would have nice). I ended up making three vehicle payments for a vehicle I hadn't even seen. When it did arrive, the sales rep told me I would be compensated and yet nothing. There was issues with the vehicle upon delivery and I have had to fight them every step of the way to get THEIR issues fixed. The customer service is beyond abysmal. Save yourself time and energy and go somewhere else....oh and they really pressure you to leave a "positive google review" and write reminders to do it on your paperwork. Ridiculous. Can't communicate regarding my vehicle but waste no time reminding me to leave a positive review.