LONDON MARRIOTT HOTEL PARK LANE Review

The hotel is neat, modern rooms with great facilities and fantastic fresh breakfast options and very friendly and cool staff... Great for an afternoon tea ..

Luxurious hotel, RUDE staff. They look either tired, grumpy, overworked, arrogant, or all of the above. Not sure if it s a London thing or a Marriott Park Lane thing. For example, we arrived on 8/26 at around 1:00p and were next in line to check it. Both front desk ladies kept us waiting while letting other guests cut in. And when those guests left, they kept their heads down at the computer. When we finally asserted that we ve been waiting, the tanner one played dumb and asked, Yes, what can I do for you? She did not even perfunctorily apologize for keeping us waiting. The other hotel staff, including those in the lounge, seem to suffer from the same arrogant affliction. Will not return.

Fantastic luxury hotel on London's Park Lane, super central location to explore the city. Nice pool to relax, great restaurant.

Service is outstanding. Great stay as always. Had a minor issue, resolved immediately. The next day received an apology and was offered a free drink in the bar.

All around poor service from check in to concierge Room not ready restaurant reservations not made. I ll spend 65 days in various Marriott properties this year and this was the worst. Service was so deficient that I would not stay in the Marriott Park Lane for free. The only positive was the great location.

We loved the hotel - it is close to all the must see places, shopping, sight seeing, restaurants, high teas, theatre -whatever you want to do, it is probably convenient, and the staff can offer great suggestions, too.

Just passing in front beautiful pieces of architecture

Extremely bad service
This hotel is very expensive and at the same time is the most uncomfortable hotel I ever stayed in .
The room is so noisy from the traffic and they did a poor job of insulating the noise.
I did not sleep at all at night and when I complained about it they completely ignored me . Even though I am a gold member with Marriott, they still did not do anything to help me .
I had to stay stay in London for three nights with only one or two hours of sleep at night .

Amazing place! Staff excellent and an extravagant hotel

I didn't stay at this hotel.but the architecture catches my eye. I like to look at small details of its architecture.

The Mayfair suite on 5th floor is a very nicely appointed two room suite.

Just an overnight stay, but very comfortable, clean and good breakfast.

Super hotel and staff. Stay here once a year at least for a long weekend.

Great location for shopping, touring and eating.

I checked in this afternoon. The only room they had for me was a terrible view of a building under renovation, The receptionist Szilvia refused to upgrade me though I am should be eligible under my Gold status. Instead she was dismissal of my loyalty status and said that I could check out if I wished but she would do nothing to get me a better room. I have never had a situation like this in the United States and I seriously considering other chains in future esp. for international travel. I will speak to the GM tomorrow but i already wish I had stayed at the Hilton in Paddington where I have a Gold membership too

If you are a loyal Marriott customer in the US, I would suggest you stay at a Marriott property that respects your business and will focus on customer satisfaction and have senior customer focused reps at the front desk instead. We are miles ahead in the US in this regard! . At this point I will pay more to change the property tomorrow but my advise to fellow Marriott loyal customers would be that don't expect too much from this property as you do in the US but look for the best deal out there.

Feel in love with London on my first trip. Our hotel view of the park was really beautiful. I thought it might be noisy, but in comparison to NYC streets - it was pretty tame. I extended my business trip by taking a holiday and it was really worth it. The staff got to know me pretty well by the end of the week and knew what I liked and didn't like. That kind of customer service is "priceless."

The tube is right across the street from the hotel, and there are lots of bus options available as well. The hotel is on one of the main strips of the city. Turn the corner and you'll find yourself with lots of store/shopping ahead...not to mention Marks and Spencer.

The hotel's main entrance is a little confusing, as it is to the side. The "grand entrance" across the park is actually locked and just for show. The front desk/receptionist desk staff are very nice and helpful with my visit. I'm sure I drove them nuts will all my questions and direction needs. Nevertheless, like a Brit, they were polite and patience as I got my bearing.

There is a J.W. in London, which is undoubtedly fancier than this hotel, but for location and price the Marriott Park Lane is the best. You are steps away from the Marble arch Tube station, and there are tons of buses running down Oxford Street to take you to all the shopping spots. Not that you need it because you can walk pretty much anywhere from this hotel.

I would highly recommend the hotel and would visit again.

The hotel and room decor is fantastic and the Lanes restaurant food was excellent. Staff could be more attentive at times but we really enjoyed our stay.

Huge range of gins at the bar
Good service
Lovely breakfast
Glasgow

Fantastic hotel, excellent service and very friendly staff

It's absolutely beautiful inside. The location is perfect. This hotel is sets the standard for 5 star.

Excellent place to stay and very comfortable environment