London Marriott Grosvenor Square Reviews

Beautiful hotel lovely staff. Friendly and welcoming

Great room services. Food was delicious. I liked the fitness center section. Room was beautiful and well maintained. I liked the decor. Staff were nice and provided the great services.

I was babysitting in there in one of the hotel room. the room was spacious and clean and comfortable. I had eggfried rice it was delicious!

This is my first stay at this hotel (I come to London a lot). It is a nice hotel and worth staying at. The comments so far seem to be about dated rooms, but the room that I got was quite new (see attached pictures). There was also a complaint two months prior that dealt with construction, so they obviously renovated all their rooms. The rooms are very modern, clean, comfy and slick. The bed and chairs are rather comfortable. My room had a heavy new carpet smell though that I didn't notice after being in the room for 10 minutes. The TVs are large and nice (I always attach my Fire Stick to it) and the internet was fast. The service is top notch and like someone said earlier - almost too much.

Disappointed with the rooms and services. It doesn't qualify to be a marriot.

Came here for an event. The rooms used were huge! The staff very friendly and the event itself was fantastic! Can not fault it.

I went to the restaurant by Gordon Ramsay. Food was good, too much service, to be done well it has to be unobtrusive.

Cozy and good hotel. Enjoy a luxury hotel close to shopping and good restaurants.

We had our company Christmas party here and it was absolutely fabulous. I loved it.

First time guest. My wife and I stayed here for 6 nights. Clean and quiet room. Fantastic maid service, morning cleaning and evening turn down. Nice touches like moisturizer cream after a day in the London cold. Decent gym, nothing special. But close to Hyde Park so I did a 8km run on a sunny cold morning. There is a coffee shop across the street that prepares great filter coffee and espresso. But the front desk had coffee to go and bubbly wine in the evening. I tried the Gordon Ramsey grill a couple times and the hamburger was delicious. But Service was hit or miss. I also tried the pub across the street and the Guinness was perfect. The hotel booked us Afternoon Tea at the Park Room (Grosvenor House, 10 min walk from hotel),; that was an enjoyable and relaxing experience. Shopping on Oxford Street and New Bond Street not my thing although Selfridge is a must see. My wife walked to a Monica Vinader boutique in the Mayfair area. Other boutiques and restaurants in the vicinity. Tube Station close by (Bond Street) and Uber was available at anytime. The front desk staff went above and beyond, making us feel welcome and comfortable.

The service was very good. I had no problems there. They were polite. And respectfull

Attended a conference. Venue was well staffed and facilities excellent

We were in a very large event room for 300+ people. It had just been refurbished and looked really nice. Service was a little bit military but understand due to size of event. Long way to toilets and no dedicated facilities for the event room. Lobby a bit tired looking and no help finding the room when we arrived.

Excellent alternative to the JW or Park Lane. Quiet and nice area. Really like the place.

Redtooth poker area finals are held here. Food is good and it's a very pleasant casino.

I lost my iPhone at company party,and the staff gave me a name card to call with a wrong number on the card. Never could contact them.

Impeccable Marriott service in a perfect location. I love this place!

Stayed here in 2011. Dated building, very close the the current (soon to be not current) USA Embassy. Very close to Hyde Park and walking distance from Oxford Street and all the shops. Was put in this hotel while working nearby and was given a comically small room. Literally 8' by 12' or the size of a large clothes closet with a single bed and a toilette basically underneath the sink... for paying the amount I did a night I was astonished. After sitting in there dumbstruck for about 10 minutes I decided it wouldn't work, called the front desk, and had them move me to a real room. I understand the Marriott may have decided they could make that broom closet a room and decided my full rate government reservation was a good flogging post, but it was ridiculous. They moved me quickly to a proper queen room with a real bathroom. Still a bad experience.

Very friendly staff, excellent service and great location.

Overall 3.5 stars but could easily be 4.5 stars.

We stayed here in early Jan 2019 and as a summary my review is:

- Staff - 4 stars (very helpful all the time, but at breakfast rather forgetful)
- Breakfast - 3 stars (not a great selection and both mornings we never quite got what we ordered. By that I mean wrong type of eggs and things we asked to not have were still given to us etc)
- Location - 5 stars (great location in central London)
- Room - 3.5 stars (I appreciate that we only had a superior room but the bath water wasn't very hot and also the TV wasn't even HD. Image attached to this review shows how genuinely terrible the picture was, and yes that is a photo of a game of football!)

Would recommend trying it though because the location was great and staff on the whole brilliant.

Really nice 4 star Hotel.Staff is really friendly and the prices are acceptable for central London.

The hotel rooms were nice and clean. The park next to the hotel was great for a morning walk!

The location is great and just a few minutes away from the tube. Though the room -2 single beds- was small and dated, especially taken into consideration this is a 5 star hotel. The staff is friendly and helpful. (continental) breakfast is limited but decent. All in all not worth it when looking at the price you pay for all this.

Great hotel - desirable location and excellent facilities

Nice venue, friendly service from waiting staff but food was disappointing.

Nice hotel and bar in a mega location. The rooms are nice here but bathrooms are very small in most rooms. It comes with the vintage building of course, but makes this hotel a little more uncomfortable and worse value than what the prices would normally warrant for a 5-star hotel in London.

Went there only for a large award ceremony, the food was decent considering the kitchen had to serve over 400 guests simultaneously

Love the location - fairly decent rooms for London and a really good executive lounge.

rooms where ok they need better food snd stronger wifi service was good thanks to the clerks

Noise. There was construction which we were not told about until we arrived. We were told there would be minor noises beginning at 9 am. Jack hammers greated us every morning around 8:15 am. Then a social event was held in the ballroom with music so loud the windows vibrated. We were not told in advance only left to complain. NO SLEEP! This hotel looks beautiful but it ABSOLUTELY SUCKS! DO NOT STAY HERE.

Location was extremely accessible to all parts of London and is in an exceptionally safe and clean part of the city.

Unfortunately we chose to stay here over the J W Marriott and its a BIG MISTAKE. The staff here is ARROGANT and IGNORANT, they pretend to play nice have customer service skills but lack them to the bits. You call the concierge or the at your service ext and no one picks up. They don't have basic cotton pads in the bathroom, the toiletries are very regular, my earlier room, the shower was clogged but when I tried to call the ext no one picked up, I even mentioned it to someone downstairs about the phone and they said they were sorry but yet it hasn't been addressed.

Incredibly small bathrooms, which is typical in London so that's fine, but there's no outlet for anything other than "shavers" in the bathroom. First of all, who travels around with a plug in shaver anymore? Or has for the past decade+? Second, this led to a very irritated wife with no space for hairdryer use in the bathroom and no outlets anywhere remotely near any mirror in the room to do her hair in front of. Additionally, even with platinum status, no upgrade given, and for a nice location alongside a park, the lounge is unfortunately located in the basement. Room is at least a fair size for London, with big windows as well.

Attended the Sohn investment conference at this location in 2016. Very classy hotel for conference but no Windows in the main hall areas.

Excellent event arrangement with prompt & courteous table & bar

The ambience is nice and the reception is fantastic. Lovely interior.

Our experience basically ruined our evening: the staff were rude and forgot our bags, room smelt bad, the front desk said they'd call us back and we waited for 1/2 hour before we had to call them again. Also left my name off the automatic email they sent afterwards. Seemed very disorganized.

Great 'd the concierge lounge - it served afternoon tea with cucumber sandwiches

Dinner at Maze for a work function. Good service, but the 'private room' (Somerton) was a bit lacking in atmosphere.

Great location for shopping, dining or generally visiting London and quiet despite being only a few hundred meters to Bond St tube station. Great restaurants including Maze

Attended an awards ceremony in the Westminster suite. Great venue. Excellent vegetarian food and the colleagues' who had meat said it was good too.

Excellent attention from the reception staff. Both check in and check out are done very quickly. The rooms comfortable and very clean. A very quiet and privileged location one block from Oxford and the New Bond.

Area for seminar entrance and greeting was not enough for BRE award 2017

Dated. Nice staff. All seemed to work very hard but rooms need facelift badly

Our stay was really great! The front desk was very helpful with everything. Love the nightly turn down service, and definitely looking forward to breakfast room service in the morning!

this hotel is worn out is more like a 3 star hotel at best

I only went there to visit a friend and we chilled in the executive lounge. The lounge is very good and comforting. The staff as well are friendly. The only problem is that the cell phone service is quite bad.

An old school look on the outside keys a clean and updated modern look on the inside. Service and find are what you would expect from Marriott.

Best place we stayed in Europe, also best breakfast buffet we had included. Great hotel and good location in the Mayfair.

Wonderful hotel with great staff. Nice rooms and excellent choice of food. The hotel quietly boasts to have one of the best cocktail bars in London (The Luggage Room) and I would have to agree. Every cocktail is a creation and they take great pride on making their customers happy.

Terrific location; feels neighborhoody and not touristy. Rooms are itty bitty, even after being upgraded. Lounge spread is decent. Service is very friendly.

The showers were a bit meh and the beds were pretty hard other than that great service and good breakfast

Had a great event with work here, beautiful conference rooms.

Attended an awards ceremony here. The venue is stunning with beautiful light furnishings and the chandeliers to die for. Staff extremely helpful and accommodating. There were around 350 of us and the food came out in excellent time, all piping hot as there were plenty of waiting staff. Good quality food - not huge portions (except for the dessert which was an enormous jam jar of delicious lemon posset! A lovely afternoon. Highly recommended as a venue.

Nice hotel in a great central location just a minute walk from Oxford Street. Room size was typical for London central hotels, just about big enough and very clean. Executive lounge was more practical for breakfast as it was buffet, unlike the main restaurant where you have to order most of your meal after you are seated. Liked the mobile phone offered during the stay with free calls and internet.

Excellent conference facilities with good catering and professional service

Worst service ever. Bad manager, his name is Fernando (a pure woman in a man's body). There was a waiter that was a jerk with the name "Matteo" or something like that. No manners from these two guys... Not going back to them again. The food was good.

Went for a function, was very well managed throughout and service was fantastic.

Beautiful place with very good, friendly service. Would easily visit again.