London Marriott Grosvenor Square Reviews

Very good service and excellent location, very nice neighborhood. Our room with a king bed was smallish, as was the bathroom. Nice to see a 110V outlet in the bathroom. Room lacked USB ports which are std in most higher level hotels these days. Pricey but then thisthis the London, and a veo nice part of the city.

Very nice Marriott great bar and restaurants. Staff helpful and courteous. Very well maintained.

This is a hotel I will visit again! One of the best experiences I've ever encountered! And I've been to millions of hotels around the world. What struck me the most was the attentive care that the staff showed in excellence beyond expectation! I felt singled out in peace in a sea of London chaos! The security guard (his name may have been Hamzer or Motti, I don't remember) that I bumped into a few times didn't show frustration in my wantin to hassle him a bit (he's a big friendly safety to be around) I know I was taking his time but he was happy to help. Showed me where to get relevant information pertaining to specific queries I had been harassing him with and had helped me locate my lost items that I was sure never to see again! It was the staff that really gave this hotel a large space in my heart. I will be returning (for the food and comphortable beds if not for the staff)

Nice place. Modern look. Each room (from what I know) has a mobile phone with unlimited talk text and data use - that is actually free (to use). That phone as proved an invaluable navigational and useful communication utility as I live outside Europe and don't have an international phone plan. It's a little pricey though, compared to other nice Marriott's.

Good Hotel in a prime Location. 2 Minutes away from Bond street and Oxford street.

My wife and I had my engagement hosted here and the service and hospitality offered to my family and guests exceeded our expectations in one of the most joyful but also stressful days of my life. Thank you from the bottom of our hearts.

Nice hotel. I was there for a meeting in the club lounge. The lounge was well appointed and the breakfast I e joked was very nice.

Good place to hold grand dinner etc.
I was there for Muslim News Award Ceremony.

This has now become my favourite place to stay in London. Apart from being conveniently located near Hyde Park, Oxford street, Bond Street etc. the hotel staff are ready and willing to take care of your needs. It offers a wonderful app with services like check in check out requests for additional toiletries, bedding, housekeeping etc etc on your finger tips. This time I am given a room with beautiful view of garden.

Cozy rooms with amenities. Great service. Executive lounge is below ground but commands respect.

Stay Away! this hotel has the same name "Grosvenor" as another Marriott 3 blocks away. Taxi from Heathrow took us to the other wrong Grosvenor that does not have our reservation, says they checked for it with other hotels and took a new reservation from tired travellers. After a great stay we get home and realize the mistake and call for a refund from Grosvenor Square who flatly refused despite rendering no service and in fact we paid Marriott for 2 rooms in 2 Hotels in London both Grosvenors the same night. Just flat Wrong. They could have made a customer for life, instead they have a this!

Sincerely,

Mark
Seattle WA

So-called 5 star. Pretty shabby. OK if someone else is paying.

Burns charity Global Make Some Noise night fabulous, but toilets too far from function room and heating way too hot in both areas, went to cool off but hot water came out of cold water taps . Didn't spoil great night out with friends and met some lovely people too so 8/10. Food service first class and very tasty. Stunning building, location great and adequate, clean rooms. Nice breakfast in the Gordon Ramsay affiliated room.

This s best and nice hotel grosvenor square best location and price.

The staff are always friendly and the lounge is welcoming and well stocked

Clean rooms, decent gym, ok service. Would have got more stars if they included free WiFi - it's 2016 not 2006

By far the worse and most dishonest hotel in London. Booked and prepaid during heavy season and our room was given away. We were given a much smaller room without explanation or apology after waiting till 6pm for it to be ready... Totally ruined the trip.

Location, concierge staff and hotel are all top notch. This is a great splurge hotel in a quieter part of London.

Ultra posh Marriott hotel.. very good venue. Excellent customer service.

Attended a conference, staff very attentive, nice food and good facilities.

This hotel is superbly located, in an attractive building from the outside. Unfortunately, the charm quickly falls past reception and the room we had felt pretty ordinary despite the high price tag. A number of features were in need of some renovation (e.g. awkward bathroom door with two panes that did not close properly). Nothing dramatic, but one would hope for a little bit more polish. A bright spot, however, is the restaurant attached to the hotel, Maze by Gordon Ramsay, which was both excellent and great fun.

Nice hotel but.
At 17.00 o'clock the room was not ready and we need to wait more 30 minutes.
They give a renovated room. But not mention that construction was not finished and was noise during the day. It was inconvenient, not good for relax.
Location and breakfast was very good
For 5 stars and such money, little disappointed!

Very impressed with this hotel. Stayed here a number of times now. Staff are very friendly and the location is quite quiet even though it's reasonably close to Oxford Street.

Have been there for devops evening and was fantastic

This is a really lovely hotel. The staff are friendly, from reception staff to housekeeping. Nothing was too much for them and they were happy to provide whatever I needed.
The rooms are spacious and clean, and every time I have stayed here I was made to feel so welcome. The hotel location is perfect for shopping trips, the West End and bars/night life. Would recommend!

Did not stay but met a client who was staying there in an executive lounge. The staff in reception were very friendly and helpful, and the overall impression is of an environment in which you are well placed to go about your business, whether business or pleasure.

The TV was awful. I was better off in a premier Inn. The bed wasn't sturdy. The staff were rude. I wouldn't recommend staying here! The only positive was the size of the bed.

Horrible staff and service. Myself and my family stayed here recently and our "free" breakfasts were put on our bill at check out because we ordered them to the room! Yes breakfast was included within the exorbitant room rate but they More

The Mayfair Antiques & Fine Art Fair is absolutely amazing event with various and unique pieces of silver, jewellery, fine art paintings and even Art Deco furniture. Highly recommended

Nice hotel, rooms very nice, a little small but not uncomfortable.

The venue space is delightful and the Luggageroom bar is excellent.

Bit dated. But cheap and reasonable place in a London context.

Reception staff and housekeeping were very helpful and friendly. The rooms are on the smallish side but not bad for two. Room service was wonderful. I would stay here again.

Nice luxury hotel. Great ballroom which can easily take 500 guests seated.

Great service and friendly staff. Members lounge is a great touch.

Excellent location, friendly staff yet old facilities/decor

Welcoming Staff, Rooms are pretty good. I stayed for a week with a business partner and the only issue I came across would probably be the cleanliness, I'm a clean freak and feel a better job could be done.

Convenient location, newly renovated and spacious rooms, very friendly and helpful staff. Would definitely stay again.

Went for a wedding reception. Nice hall and entertainment. Shame they haven't got on site parking. But you can park on a single yellow line after 6.30pm.

Very nice layout. Very accommodating. Wonderful food

Stunning and luxurious interior, service is very attentive, but food that I got had no taste.

Stayed in a great room, but there was a party one of the nights and the music kept me from sleeping. They didn't have nay alternative for guests and no ear plugs to help with the noise.
Location wise is nice, but honestly after having trouble sleeping it doesn't seem worth the price. Did not expect these kinds of issues at a Marriott. Might be worth asking in advance if there will be any parties.

I was here visiting friends and had afternoon tea in there club lounge. It was brilliant. Lots of little snacks to eat and drink, unlimited

This was a fabulous place to stay in London. It was so close to get things to do and transportation in the city. We also thought our room was so clean and so comfortable for good night sleep after busy day being tourists. The food here was good and staff very nice and helpful

I m at a collective 1 for our stay and then I see this in the business center.

Beware...Computer has an unauthorized operating system loaded on it.

I will post a detailed review on trip advisor when I get home. Too many issues address now.

Rooms are tired and need maintenance and better beds.

Quite possibly the worst ever stay at a Marriott. What happened to this place it used to be so great...

Good location, Maize restaurant is great rooms are quite old and worn out

The hotel is in a great spot, located close to food and shopping. Rooms are clean and very comfortable. Staff are friendly and always try to do their best. Definitely one of our favourite places to stay!

Great location and service , the staff are just amazing everybody is very nice , the restaurants are great and food is so yummy, but the rooms are quite old and the carpet in the hallways is just too old and used .

No idea about rooms apart from banquet area which was good. Location is central close to shopping district.

One of the worst hotels ever.. My trip to London got cancelled and I wanted to cancel my stay and get a refund. They couldn t accept that.. then I told them fine can you just put it on my hotel credit and once I come next time I ll use it THEY DIDN T agree as well and they were so rude about it !

Beautifully refurbished events room absolutely gorgeous. Love it.

The atmosphere is beautiful, they make you feel like royalty.
There are two Gordon Ramsay s restaurants in this hotel and they are both amazing.
Worth a visit!

The fridge is full of paid beverages and nothing enters. It wasn't just such a hot spring inn in the countryside.

Great surrounding area. Rooms are small, so confirm if larger room is needed. Cool bar connected to back of restaurant. Lucky Cat