3 years ago
Went in for Easter Brunch- food was awesome despit...
Went in for Easter Brunch- food was awesome despite a power outage beyond their control, they saved the day. We enjoyed everything, ranging from prime rib and ham to omelettes, waffles, fruit and I had a really good croissant (still thinking about it - seriously the best one I have ever had, and I am a carb addict).
My biggest issue was not the food, the staff, or anything like that but the RUDE PEOPLE! There were 2 Easter egg hunts scheduled for 11 and 1 for kids.
The parents of 3 older kids (I would guess ages 9-12 or 13) obviously didn't give a care about ANYone else, because they let their 3 bratty kids run everywhere and take all of the eggs BEFORE THE HUNT STARTED. I mean, these kids cleaned house in 2 seconds flat. When the Manager or Owner (not sure who) brought the nice, big easter baskets around to pick up eggs with (and keep) they snatched them.
The poor little kids had zero chance... so then the Easter Bunny (kudos to the guy in the hot bunny suit, it was the best bunny suit I have seen and had to be warm), owner, and staff had to try to slyly hide more eggs because apparently 70 eggs per spoiled brat child at that corner booth were not enough. (I noticed all this because I was directly across from them).
The Bunny brought us two baskets filled with eggs and goodies in them.
It reminded me of that news story where the parents went nuts at the egg hunt. This was the bratty kid version! Way to uphold the "Bratty Scottsdale attitude" perception people have - it's because of people like you!
So my disappointment has NOTHING to do with food, drinks, or service, but more of the poor attitudes and manners of both parents and kids I saw running rampant. They really give meaning to the generalization of "Entitled Scottsdale" which really isn't true. But thanks for embodying that nasty perception, moms and dads -- your kids had zero manners and that's a direct reflection on you. Yeah, you. I heard you complaining about dumb stuff, LOL. The people behind me were annoyed they had to wait 7 minutes for a freshly made Belgian Waffle and an Omelette with like 72 ingredients (seriously the guy wouldn't stop adding stuff to this omelette order).
For $49 per adult and only $15 for a kid, including brunch, bottomless mimosas, 2 easter egg hunts including easter baskets AND the Easter Bunny walking around and taking photos (oh and giving out gifts, little bracelets, mazes, fuzzy chicks, stickers, tattoos... my kids were THRILLED), I think these snotty people would have been better off paying the $119 the Phoenician was charging and $55 for a 3 year old! lol.
TBH, the people watching was something else... I'm not sure what people expect for a brunch. I'm sure for $119 they are serving gold bars straight up at the Phoenician. :P
I'll be back B&B, just wish that guests had better manners. I truly feel bad for people in the service industry many times. People are just plain jerks. I've been on both sides of the card - as the guest and as a server - and sometimes I guess you just can't please anyone. The bratty parents' and bratty guests next to me were the only downside to my experience.