It is always a stress free visit when I take my car to Lindsay Lexus for service. Five- star service from the moment you pull up. If you are lucky enough to to have Juan Baez for your adviser you will feel like you hit the lottery.
Buying process was ok but car left the lot without being properly prepped. The dealership overall does not have enough attention to detail and the needs of the consumer.
I really love the friendliness of this place . It was my first time getting my car serviced here since it was the first time service was due on my car since I bought it in 2018 November . I was at the service department and I got the opportunity to work with Tammy . A great person , knows an abundant amount of information on cars , honest , flexible and a great attitude . Yes it was really busy the day I walked in ; today , but she still kept a happy face and was really helpful . Definitely coming back here for any service on my 2015 IS350 , and this dealership is close to me as well - a win - win scenario !!
YIKES. Such an unhappy and toxic girl on the phone. I won t be going here to service my vehicle, simply because of that.
Amazing service as usual! I would never take my car anywhere else.
Gaby is my Service manager and every time I bring in my car, Gaby is welcoming and helps me get all that is needed for my automobile taken care. She is thorough and very responsive. I like bringing my automobile to Lindsay Lexus because I know when I leave I have gotten top notch service and it is safe to drive.
Another outstanding vehicle servicing appointment at Lindsay Lexus! This service center exceeds my expectations every time. Thanks Ski!
Great experience! Knowledgeable and professional staff, and top notch customer service. I was assisted by Roger Hernandez and received excellent care. I will definitely come again.
I come from Baltimore to VA to purchase my vehicles and I live 5 mins from a Lexus dealership. This is because of the buying experience and customer service provided by your dealership and more specifically Frank Love. He is attentive and patient and goes above and beyond to ensure that you walk away completely satisfied. I will be back and send anyone looking for a Lexus your way. Thanks!!
I always have a great experience with Lindsay Lexus. Starting with my service manager Tammy Simone and her attention and focus on responding to my issue and the quality of work performed. All are top notch!
As always, never failed. Today Sherry was my advisor. She was awesome. Very professional with a great sense of humor. Today was my first time meeting her. She was amazing.
Upon landing at Dulles Airport, I headed directly to Lindsay Lexus to take advantage of Labor Day specials. Mar Roble not only walked me through the specials on the phone but stayed hours after closing to help me navigate the features of my new NX Sport. He even bought me dinner since I hadn't eaten all day. Mar provided exceptional service and I will now be a Lindsay Lexus customer for life!
Lindsay Lexus Service Center is well managed. Great service. My service advisor is very knowledgeable, trustworthy, and friendly. This is my go to location for vehicle maintenance
The staff as a whole were very kind and eager to work with me to meet my needs. Tony Yates in specific, was a very knowledgeable sales consultant who was able to provide a detailed overview of the car I was interested in and layout some of the lease options that would best suit me. I am more than satisfied with my experience and would highly recommend dealing with the folks at Lindsay Lexus!
My service tech and car repairs were wonderful. I gave 4 stars b/c I had to wait 40 minutes for my car.
Sherry Lewis and Lindsay Lexus Alexandria provided safe and efficient servicing of my car once again!!
Kenyatta Ramsey is our sales representative. He is such an amazing person, he will help you in every possible way to get you a great deal. I got my 2020 Lexus NX 300, sooo happy finally got my first lexus
Highly recommended.
I had great experience at Lindsay Lexus King St. Alexandria, VA branch.
Awesome focused customer service. Pleasant, patient and effective. Simply the best. That s why I always gravitate to the Lindsay Lexus team!!!
Went to Lexus simply for comparison shopping with 3 other vehicle brands in mind and within 3 hours drove away with a new Lexus! Sid Ferzad is truly one of the most knowledgeable, professional and friendly sales personal we have ever worked with in 40 plus years of car buying! He knew the vehicles completely and could explain everything in a way we fully understood. We found the vehicle we wanted for a fair price and decided it would not get any better for sales service and vehicle elsewhere so made the deal. Brian Addy then closed the deal in finance with another outstanding job. Lindsey Lexus sold us because of their experienced and professional team!
Kenddrie and Jessica were a pleasure to work with. Everything went smoothly and we appreciate your service.
Great service, quick and professional. Lee was outstandingly helpful!
Best car buy experience of our life. Anna got us the desired NX Sport package at the best price around with no hassle at all. Bravo!
As ALWAYS wonderful service!!!!
Thank you guys!!!!!
Great customer service, easy to work with! We paid thousands less than what the Richmond dealership was asking. Very pleased with our purchase!
If you are in the market to buy or lease a beautiful Lexus, this is the place! From Ace, in the office, to the Sales people , the tech staff, they offer great service. We live in Florida & we go to Lindsay to make our car deals. Chris Hayes really went out of his way to accommodate us m. We were pressed for time & had some very specific details, we wanted on our new 350 RX He came through. Alex gave us excellent Technical support , syncing our phones with the car, & taking time to explain all the great features, the car offers & we are so happy!
Awesome experience, ordered my car (2020 RX 350) a while ago, but due to COVID-19 the delivery was delayed. However the final process was very smooth. Mario Melgar was my salesmen, he kept me updated and was very patient with me in designing my car. He also educated me on the features and gave his best recommendation. I did not feel pressured into anything, matter of fact he kept reminding me that I don t have to get it if I m not fully comfortable. I totally enjoyed the entire experience. Brian, is with the finance team, he ensured I got a good deal and answered all my questions. Highly recommend Linsey Lexus team.
My car buying experience was enjoyable. There was no hassle, minimal wait and my salesman, Mesfin, was beyond professional. I also appreciated the environment. The staff seemed professional and customers appeared to be genuinely satisfied. I've already committed to buying my next vehicle from Lindsay Lexus as well. I enjoyed the superstar treatment.
Great, friendly service. Easy scheduling for car maintenance and complimentary shuttle service if you live within 5 miles.
Our experience at Lindsey Lexus was great. Our salesperson Mr Butler and the financial rep Mr Kim assisted us in all aspects of the purchase.
They answered all questions Mr Butler took us on a great test drive showing us all features in detail. He also assured we received the car that best served our requirements at an excellent price.
Mr Kim assured we received the best financial services and products that fit our needs;
I highly recommend Lindsay Lexus and Mr Butler for your next purchase.
I felt compelled to write this review because of how easy and pleasurable my car buying experience was at Lindsay Lexus. I worked with Steve Passarelli and he was awesome! Even though it was my first time shopping at Lindsay, Steve made me feel like a VIP from the moment he met me. He went above and beyond to ensure all my needs were met. He found me the perfect car, gave me a fair price, and showed attentiveness to my every question and concern. Thank you Steve and Lindsay Lexus for the best car buying experience I have ever had!
Frederick at Lindsay Lexus provided great customer service! Always love getting my vehicle serviced with them
We have been in the market for the RX350 for quite sometime and wanted to get the best deal possible. Kevin, Ace and Craig delivered in a big way. We are very happy with our RX and we are quite certain that we will be repeat customers. Loving the RX!
The folks at Lindsay Lexus are truly the best and makes the dealership the #1 Lexus Dealer in this region. I appreciate the great sales team, helpful support staff, superb service center, and all around ability to take care of the customer before, during and after a sale..
Frederick from the service department was very honest and professional.
Tammy is the BEST service advisor! For more than 3 1/2 years she s been assisting me and has consistently been outstanding in her documentation of my needs, her actions on my behalf including providing detailed explanations schedule timeframes, and updates. She is kind, thoughtful, smart, friendly and caring. She exemplifies Lindsay Lexus family values. Which is why I don t mind traveling farther than other Lexus locations and I give up Saturday mornings for my service appointments.
I have been buying cars for personal use for almost a half century and this is the first time that I purchased an automobile on the first day of my physical search. Part of this quick buy was due to a lot of research on the Internet that allowed me to feel comfortable with the features and fair prices for the cars I considered. But the biggest factor was the helpful salesmanship manners of AJ Jones at Lindsay Lexus. I told him what I was looking for in a Certified Preowned ES350, and he was very knowledgeable of his inventory and the features of the cars that met my requirements. AJ is a very personable salesperson that depicts none of the stereotypical "used car salesman" techniques. I believe that he is genuinely interested in satisfying his customers, thus making the car shopping process a pleasure from showing inventory through driving away in the new car. Thanks AJ!
I thought that I would have to wait 1 1/2 - 2 hours for my car to be serviced. However, I was pleasantly surprised that it only took an hour. Great service!
first time using Lindsey, really impressed. Exceptional service, loaner car. I will be a committed customer.
Everyone had on masks and gloves! They had the seats in the waiting area set up 6 feet apart. I was seen right away with my service specialist! My service was only an hour for the 5,000 mile maintenance! I just think everything ran smoothly and Sherry Lewis is the best! Also, the young lady working at the parts service desk was very helpful.
Very professional and friendly environment. As you sit in the waiting area they provide complimentary refreshments. The service was above and beyond my expectations! Definitely recommend anyone with a Lexus to get your servicing done at this location.
Wonderful experience at Lindsay Lexus. Dwayne went above and beyond in helping me to lease my new Lexus RDX. He was extremely courteous and very patient in answering all my many questions and did everything he could to get me the car I wanted. So enjoyable working with the great staff at Lindsay!
Very nice, efficient staff - my service experiences have always been good here, and I feel safe when I drive away in my car (which is always freshly washed, too). James Woods is an asset to the company - always takes a comprehensive look at my car's service needs, and I trust his recommendations.
Outstanding service and attention to detail. Mesfin Ayele and Ace Rezai promptly answered our questions, got to know our needs, and accommodated them. Simply put, they are outstanding professionals who appreciated our time and clearly valued their product and our patronage. Everyone we worked with, from the receptionist, used car sales staff, and financing team were warm and inviting. They knew their business, and their product, and excel at customer service. The price they offered on the CPO RX400h we purchased was very fair, and the vehicle was in great condition. A short follow-up visit whereby Kevin Johnson and Craig Novitsky closed on some paperwork, floor mats, and wheel lock introduction was pleasant and attentive. A proclaimed BMW driver for 15 years is hereby converted!
Great experience all the time
Thank you
I always receive courteous and excellent service. My rep Gabriel is familiar with me and provides excellent service and keeps me abreast of any problem and service that is needed.
Doug Thomas was great, he was very helpful every step of the way and went above and beyond to make sure that I was taken care of. Best car experience I ve ever had!
Today I had the best experience I have ever at a dealership thanks to Mike Lundsford he was very knowledgeable and very professional
Hey a can t thank him enough
Per usual, Tammy always makes sure my vehicle gets the best care as expected because she is the BEST!
I never leave Lindsay feeling like my vehicle needs were not met.
Tammy ensures me that every time, I will leave with a smile knowing that everything has been done with professionalism and in a timely manner. The staff at Lindsay are very knowledgeable and polite.
Tammy should be rewarded everyday with her beautiful personality and her awesome work ethic.
Keep up the good work Tammy and Lindsay family!!
I recently bought a new Lexus GX460 from Lindsay Lexus. I had an awesome experience. The sales person was super knowledgeable about the vehicle and helped me set up everything I needed to start enjoying my new car. Additionally, the finance department is top notch and explained all of my options to me with no pressure. This is a 5 star dealership and I would certainly recommend it and purchase from this dealership again!
I come from Baltimore to VA to purchase my vehicles and I live 5 mins from a Lexus dealership. This is because of the buying experience and customer service provided by your dealership and more specifically Frank Love. He is attentive and patient and goes above and beyond to ensure that you walk away completely satisfied. I will be back and send anyone looking for a Lexus your way. Thanks!!
My husband brought the car in this morning for its check-up and was greeted warmly as soon as he walked in. He was early for his appointment, and a young man offered to take him. He was friendly and helpful, which was much appreciated.
The waiting rooms were stocked with coffee, and edible treats, perfect for an early morning appointment . My husband came back with glowing comments about how easy it was to go through the process. Thank you, Lindsey Lexus. We are happy customers.
Great experience, everyone was very nice. I drove up from Charlottesville to look at a car and ended up buying it. They took precautions and followed guidelines for the the pandemic. Great prices right now. I love my new vehicle and would recommend using them for your next purchase!
Once I step in the dealership I knew I was making the right decision! Everything was well put together even the process when I bought my car was very quick and thorough. I will like to give a big shout out to Artur Davidyan (Sales Consultant), he was very patient and gave me all the information that I needed to buy my car.Thanks a lot Arthur!
Worst experience I ve EVER had at any Lexus dealership. I usually go to Pohanka Lexus for all my servicing needs and it s always a pleasure but I decided to bring my car here this time since it s closer to home. Now I wish I didn t.
Called in the day before to clarify they d be able to accommodate me since I m not a regular and that I get my car serviced for free at Pohanka. They said it wasn t an issue at all. Took in my vehicle but they never once told me I owed them anything until AFTER the car was ready for pick up. Every other dealership or servicing center I ve ever been to, either told me ahead of time of what my total would be. Nothing here. Not when I dropped my car off, not even a call while I waited for the call. When I went to pick up my car, I was told I owed them nearly $200- absolutely OUTRAGEOUS!! Rude employee (Andrew) and manager (Sultra) handled the situation very poorly. She said the best she could do was split the bill with me. This is not how you treat a customer, especially one who is at no fault. Situation was extremely stressful and they made no effort to make it better.
Had I known this would happen, I would ve just went to Pohanka as I usually did. Lesson learned. Never going back to this one.
Excellent customer service. This is second lexus from this dealer. Ana yoo is exceptional sales person.
Great experience and very professional staff. Thank you Lexus of Alexandria!!!
Not what I expected. I was quoted 180 for a pre-purchase inspection by the lerson who made the appointment, but then was charged 240 at check out. They compromised and brought it down to 215 but still didnt honor the price I was originally quoted. Not only that, there were obvious things that were not noted on the inspection (paint chip on back near emblem and missing weatherstrip on front windshield, somehow they noted my wipers were streaky though) that I already knew and they didnt thoroughly inspect to make note of these items. I was also told the windshield was probably replaced because the woman didnt see the Lexus logo on the glass. But after I left, I checked again and it is clearly there under the inspection sticker visible. I feel that the inspection was not thorough and easy things were missed. I was also told it would take about 2 hours but took longer. Nice waiting area but overall I wasnt impressed and not sure I will return based on that experience.
Very efficient service. Always a pleasure to do business here.
Always a great visit. Tony was my service manager today and he along with the service crew were wonderful. My car was serviced in less time than I expected as I waited in the comfortable lounge for it. I was offered a loaner car but since I had time to spare today, I decided to sit in the lounge and watch TV while I waited. My car looked like a new vehicle when they returned it. It was very clean and I was proud to drive away in it!
Sheri is exceptionally professional, always friendly and best of all thorough! Overall, from the moment you arrive you are treated with respect and dignity. Fabulous customer service all the way around !!!!
Mr. Ski was very professional and the wait wasn't bad. I appreciate the thorough write up they gave mw in regards to my vehicle. I will miss Mr. Jay Khan but Mr. Ski should be able to provide the same exceptional service regardless if my car is 1 or 11 years old.. They did give me my car back just as dirty as i gave it to them tho. wow... I went in for an oil change and quote for cosmetic isssues and both were fulfilled!
Only dealt with them once. Friendly and seems to be the best Lexus dealership in the area.
As always my service agent (Mr. Chris Pryor) make sure my vehicle is up-to-day on every thing that s need and require to keep my vehicle in excellent condition at all times.
Thank you Mr. Pryor
Stay Safe
Ms Cobb
Had another great experience at Lindsay Lexus Service. The entire staff was great. Everyone is friendly and kind.
Mario Melgar at Lindsay was great! He was patient and knowledgeable in explaining all the features and differences between the vehicles I was considering. No question was too small for him to give his attention too. I enjoyed my car buying experience!
I throughly enjoyed my experience with Ms. Sherry and Lexus of Alexandria. She took great car of me and my vehicle, provided me a courtesy loaner for 5 days just so I would no be inconvenienced while service repairs were made. She provided great communication on everything , what my car needed , why it was needed , and service was completed in a timely manner. She even tracked my some items it left in the loaner vehicle which it seem like she did only seconds after I reached out to her to see if they could be retrieved. Additionally, it was 11 my year old daughters birthday week and this the courtesy loaner allowed me not to miss a beat and my daughter also fell in love wit the loaner. She stated she want this to be first car. Ms. Lewis is my go to from now on when my vehicle needs service.
Grace & Peace
Lee
Outstanding! Always welcoming when going to service center
Juan R. was fantastic! He was attentive and thoughtful regarding what needed attention on our vehicle. Highly recommend asking for Juan if you use Lindsay Lexus.
Le Nguyen from Lexus, did an excellent job in taking care of my car servicing needs. He is professional, courteous, and delivers consistently.
Great customer service and care at Lindsay Lexus. Andrew is awesome and will take great care of you.
I bought my RX450h at Lindsay Lexus in 2016 and have enjoyed outstanding customer service throughout. My service manager is Mike Lumsford. He has been by far the best I ve ever had the pleasure of working with throughout my 45 years of owning cars.
Great dealership. They took care of me while I had my first Lexus. The only reason I no longer use them is because I have moved.
I have always had a great experience at Lindsey Lexus. Gaby, one of the customer service reps, is amazingly responsive. She knows how to get things done with a smile on her face! Nothing but great service at Lindsey.
Everyone was very helpful, straightforward and kind. They also gave us an amazing deal on a leased vehicle. We went to several dealers in the area and they provided the best service and offered the best of them all.
I CALLED AND BOUGHT THE CAR OVER THE PHONE AND
Mesfin WAS MY SALES PERSON AND DELIVER THE CAR I WOULD LIKE TO THANK HESS HE WAS A BIG PLAYER IN MY PURCHASE AS THE FINANCE MANAGER AND AJ THE MANAGER WAS AWESOME AND MADE THE PROCESS OF DELIVERY EASY SO THANKS GUYS TERESA BALLANCE
Lindsay Lexus is a good place to lease a car. Service is extremely nice and welcoming. Dealers are not as pushy as other dealers from other dealerships.
Chris and his fabulous team always take care of me and my car with first class service. There is an expression, Lexus service, snd they mean it. Can t speak highly enough about Chris.
Great service once you arrive but made an appointment in advance and the service agent on the phone didn t actually book my appointment in their system. Had to wait longer than expected.
Mr. Hernandez went above and beyond to make sure that my car was well taken care of. His professionalism and good service was apparent. Thanks!
Chris was great! I will return, the customer service department is awesome!
Nguyen Le was very professional and friendly. The service was completed efficiently and while my vehicle was in the shop they offered me a loaner at no additional charge. The only reason this isn t 5 stars is because the prices are above average.
David Fajerski is a great service advisor. I have been a customer of his for over 10 years. I trust Ski to give me excellent service and advice every time. He has never let me down. I drive all the way from Maryland to Alexandria to get my car serviced. I will never go to anyone else.
Once I step in the dealership I knew I was making the right decision! Everything was well put together even the process when I bought my car was very quick and thorough. I will like to give a big shout out to Artur Davidyan (Sales Consultant), he was very patient and gave me all the information that I needed to buy my car.Thanks a lot Arthur!
This is my second Lexus, and I've always had my car service at Lindsey Lexus. My service team representative always knowledgeable about what going on with my car and keeps well informed on my vehicle.
Fast, courteous, and friendly service. Jamed Wood is an awesome service rep. He's been with Lindsay Lexus 18 years so he is very knowledgeable.
Service writer Mr. Le is amazing. He went over and beyond to get my insurance information so that I could get a loaner car. My car was waiting for me at the door when I returned to the dealership. Mr. Le informed me succinctly and clearly on inspection outcomes giving me peace of mind that my Lexus operates properly without risk of mechanical breakdown. I m very grateful for Mr. Le s thoughtful, first class service.
I received first class service from the time i called to schedule my appointment up to the time i departed. Tammy was wonderful. She walked me though the process and explained to me what to expect throughout my experience at the Lindsay Lexus Service Center. Tammy provided excellent top notch service. I felt like royalty. I will get my vehicle serviced though her from here on out. Thanks for your professionalism, personalism, fantastic customer care! You are Awesome!
My second Lexus with Mario and the team at Lindsay. Best experience by far. Ask for Mario!
Tammy Simone is the best at managing for servicing your vehicle. She is prompt, organized, patient, friendly and is very knowledgeable for what your car needs. She will go the extra mile if you need her to in order to give the best vehicle service possible. Ever since I was introduced to her services, I could not go to anyone else and Lindsay lexus services was the primary place for all my vehicle maintenance. Thank you for all you do Tammy!
Going to Lindsay Lexus was a very wonderful experience for me. I was replacing my 2008 ES 350 for a 2017 RX 350. I dealt with Mario and Josh. They were very patient and helped my wife and I find the vehicle we were looking for. Their goal was simply to gain a loyal Lexus customer and establish a long lasting relationship. Their focus was in what I wanted in the vehicle and found every opportunity to accommodate for my requirements. They both went out of their way to provide me the information and cares I had that finally lead us to find the vehicle we got. My wife and I are both very please with our vehicle both just as important we found a dealership that cared enough to help us find it. Thank you Mario and Josh.
lindsaylexusofalexandria.com
