Worst experience I ve EVER had at any Lexus dealer...

Worst experience I ve EVER had at any Lexus dealership. I usually go to Pohanka Lexus for all my servicing needs and it s always a pleasure but I decided to bring my car here this time since it s closer to home. Now I wish I didn t.
Called in the day before to clarify they d be able to accommodate me since I m not a regular and that I get my car serviced for free at Pohanka. They said it wasn t an issue at all. Took in my vehicle but they never once told me I owed them anything until AFTER the car was ready for pick up. Every other dealership or servicing center I ve ever been to, either told me ahead of time of what my total would be. Nothing here. Not when I dropped my car off, not even a call while I waited for the call. When I went to pick up my car, I was told I owed them nearly $200- absolutely OUTRAGEOUS!! Rude employee (Andrew) and manager (Sultra) handled the situation very poorly. She said the best she could do was split the bill with me. This is not how you treat a customer, especially one who is at no fault. Situation was extremely stressful and they made no effort to make it better.
Had I known this would happen, I would ve just went to Pohanka as I usually did. Lesson learned. Never going back to this one.