4 years ago
I bought my mother a 2019 hr-v here this summer. T...
I bought my mother a 2019 hr-v here this summer. This was my first experience with a Lindsay dealership, as I've always dealt with Roush and Germain. What a GIGANTIC difference in quality of service (and cars)! First off, the battery was dead in this car with only 3,000 miles on it. (Way to be prepared) We had to wait about 45 minutes while they charged up the battery. Ok, I thought, I'm sure things like this happen... no big deal. Well then, low and behold... we finally get in the car to test drive it and the air conditioning doesn't work!!! In the end of it all, an entire part had to be replaced. It would end up taking a couple of days before we could even take the car home. The car was all dusty and dirty inside. When I asked if they would be cleaning out the car for my mom, the sales lady simply replied, "no... we generally just clean the outside, not the inside." Wow. Thats a first when buying a basically new car (or any car for that matter.) Looking back, I highly wish I would have just left and gone elsewhere. I knew right then how drastically different this place was from the much better dealerships I've dealt with in the past. I've NEVER bought a car that wasn't cleaned up really nicely before pulling it out of the lot. The ONLY reason we came here was because hr-v's were hard to find at this time for some reason and they had a 2019 that looked nice. (And we obviously had never experienced such all around low quality from a car dealership, so we really didn't expect it to go this way.)
When I asked to get a trade-in value on the crv that we were trading in, I was told that they wouldn't be able to do that until working up the numbers of the car. (Keep in mind I was paying cash... no financing) I told her what I'd pay for the car and all they did was end up subtracting the difference from the trade in value they gave us. Lol. Like we wouldn't figure that out??
Well... we left empty handed so they could replace whatever part needed replaced. I asked the lady to make sure to have the car all washed up n' ready to go whenever they told us to come pick it up the next day (which actually turned into 2 days later). They couldn't even get that right. She said "oh, just have her drive it over here after picking up from the service dept across the street and we will have it washed within 10 minutes. I knew in my mind how ridiculous that sounded but tried to give this place the benefit of the doubt AGAIN. (In my mind I thought it was sooooo unusual and unprofessional to not have it washed up and ready to go when my mom got there to pick it up. It was already inconvenient to have to wait two days then drive all the way back out there.) Sure enough, my poor mom drove the 45 minutes to go back out there and ended up waiting another HOUR for them to run this car thru the car wash. Anyways, I highly recommend going anywhere other than Lindsay to purchase your car. It was really a very low quality, frustrating experience for us both. Not exactly the experience I had in mind when surprising my mom with a new car and paying cash for it. I would be so embarrassed if I owned this car lot.