LG Electronics Deutschland GmbH Review

If there were minus stars ... for 14 days an attempt has been made to report a defect, since then LG customer care has only "forwarded", the responsible company does not report! Contact via seller Mediamarkt brought bisdato also 0 result. It is a Sauerrei, legal steps are now being initiated.

Very bad handling of customer complaints, 400, - please still to receive, I waive the interest. With my (our) money can then also easily buy eg ZKW or reside in such a Nobelblock ... And even your promises (service manager Mr. Stefan?) Are for the garbage can, all lies and ripoffs - LG just

7,000 TV was exchanged 3x, as the power supply whirring in operation. Now the TV whirrs when it is in standby. Incomprehensible. LG refuses further repair. Consider switching on consumer protection right now.

No good customer service. Email was rejected because it was sent to the wrong address instead of being forwarded internally.
No repair service under warranty. Waiting for 2 months for our new washing machine.
Very very bad.

In terms of quality, the products, like Samsung, are mostly very solid. However, these 2 letters LG annoy me when I sit on the sofa and watch the TV with LG on it, then I always get dizzy. I need longer words like Samsung or Techwood that can Then I see it, too, it doesn't make me dizzy

A big compliment to the customer service, especially Mr. Neidahl, we were helped without hesitation!
We had a little problem with the display ... was dealt with directly!
Thanks for that!

Very nice staff and well-kept building
5 stars

Given phone number is never answers. Big corporation.

I think LG mobile phones are excellent. I can only recommend. Older smartphones still work very well, which makes buying newer smartphones superfluous. I am very pleased. The TVs also look great. The gaming monitors are great.

IT'S ABOUT MY TV:
I have never had such an ultra-sharp device in my life before ... WHAT A PICTURE AND WHAT A VERSATILITY!

Disgusting service! No customer friendliness and junk devices that are defective shortly after the guarantee. Keyword: planned obsolescence! Do not buy LG devices. Caution!

Underground customer service!
Try for the second time to get a technician (via their contact form), who repairs our broken side-by-side refrigerator (1.200 EUR!). No answer, no callback, no mail. NEVER AGAIN LG !!!

Washing machine broke after exactly 25 months. Bearing damage! Goodwill request rejected despite obviously defective parts. Buy proven quality from Bosch / Siemens again!

Unfortunately, you cannot give a zero rating here. A few weeks ago we bought a 65 inch OLED in a Media Markt. Problems then arose with the CI slot. Media Markt referred to LG. In the meantime I have made three inquiries via the lgcarecenter website. The first request was answered with a request for further information about the purchase of the device, pictures of the problem / damage. I have then sent the requested information to LG several times. Each time with the request for contact. What happened? Nothing. Consultation with a freelance television technician revealed that he could not carry out a repair because the required spare part (motherboard) is only available for LG partner companies. However, such a company cannot be found in the vicinity (50km) of Amorbach / Miltenberg. I could ko ... n. No more LG devices. Not because of the technology but because of the way we deal with customers. Obviously you are only interested in the customer once when he is supposed to buy something. Problem solving in the interests of the customer is probably a nuisance.

Wait almost 8 weeks for my phone
Again and again you talk to another person in the services department and then you are approached by some because you want to know how to go on and worst of all I found today that one guy had snorted at my wife so I had to call and accordingly was also loud
LG should better train its staff
So that you can explain everything to customers who are slowly losing their nerve
Because guy came because I always just hung up. What's that supposed to mean? Called me back after I said lawyer. Embarrassing
If such people don't feel like staying at home. Something pisses me off personally

Reaching here is easy as its just 50 mtrs from Eschborn station.

Never LG again.
Complaints within the guarantee! .... Will not be answered. Never experienced such a miserable customer service. LG has done for me

Super quality. My Microwave GoldStar MW-1000, no .: 60332573
lasted 22 years.

My husband and I are very disappointed with LG. 3 1/2 years ago we bought a LG OLED television for a lot of money. We have informed ourselves very well beforehand which TV we are buying. At that time, we were recommended a LG OLED 65 inch. We bought that too. We don't go on vacation, so we thought we'd buy a better TV. But that was probably nothing. A symbol has now been "burned in" on the screen and light stripes can be seen on the screen. The symbol and the stripes can only be seen very faintly. But it's really annoying because you always look there. Before we buy a new TV, we wanted to at least speak to customer service to see if LG might be accommodating. The nice guy from customer service helped us and made a goodwill request for us. This was completely rejected because the television is too old. The TV cost 5300. After 3 1/2 years something like this shouldn't happen to such an expensive television. So we are very disappointed with LG. We will no longer buy a device from LG. The nice gentleman from customer service gets one star.

Washing machine exactly 4 years old, obvious material and / or production error that led to the defect (drum rubber torn). Goodwill not available, 800, - washing machine for the ton. Never LG again!

Worst customer service I've ever seen. Every time you get an answer you have to create a new ticket on the website. I don't think it's surprising that everything goes zero when there is always someone else in front.
In addition, you are asked to upload a picture, yes, understandable, but unfortunately the picture cannot be good enough for customer service, hence the message three times: picture not good enough. Sorry I don't have a Nikon I know what. In my opinion, a picture of a Samsung S20 should be enough. Especially when you see exactly what you should see, namely a green piece of pixel. Why does the picture now have to be made with less exposure time than is normally set on the mobile phone? And why should I choose any particular background? Isn't my background (black) nice enough for you?
Simply unacceptable.

Unfortunately, you can only declare this company as bad.
I got a LG 360 Cam donated and was also very happy with the device.
However, since one is to set up the cam on the LG-Bridg on the latest updates / firmware is updated, which disable a manual conversion of 180 <-> 360 degrees on the device, of course, you are no longer completely satisfied with the device.
A corresponding service request at LG has shown that this error could be traced, but there will be no resolution of this error.
In a nutshell, this means that LG is not interested in whether customers are satisfied with the products or not.
I can not understand that such a well-known company is so unprofessional.
Of course, I will continue to handle the matter by legal means, as the Cam of Google Streetview is advertised as a certified Kam.
This can not be correct if a manual conversion declared in the operating instructions is no longer available after an update.
As the service on other devices will not be different, I will refrain from further purchases of this brand.

I will no longer buy an LG device. If you offer a 10-year guarantee on the cooling compressor of a side-by-side refrigerator, which costs over 1000 , but the customer is then supposed to pay the working hours and travel time after 6 years, then that is dubious in my terms. Customer service 0%. Is that enough to be successful in the long term? That a defect can occur, ok, but that one then leaves the customer out in the rain, is a no go. Never again an LG device.

PC monitor after the warranty has expired DEFECTIVE | Coincidence? NO! Planned obsolescence!

I was very happy with my 240hz gaming monitor for 2 years.
The 240hz are clearly noticeable, it runs very smoothly and you simply have clear advantages in certain FPS shooters.

Unfortunately, this monitor broke today.
During the operation suddenly came a white screen and the monitor beeped at the back.
Nothing can be done or changed about it. It seems like it's completely broken.

Now the annoying thing: I bought the monitor on July 20th, 2018 and put it into operation for the first time on July 21st, 2020. Coincidentally, today is 08/21/2020 and it was broken after EXACTLY 2 years & 1 month. Is that a coincidence (irony from ...!). EXTREMELY annoying and bold!

I have had another LG 4K monitor for 4 years now, which fortunately still works actively and with which I am satisfied. Now something like this has happened to my gaming monitor. So I really don't believe in coincidence here. LG support says I should send the device in and they'll give me a cost estimate for the repair, which will probably cost several hundred euros.
I am currently having serious doubts about the LG Group. The topic of planned obsolescence is probably well known to everyone these days. After all this fraud was uncovered at Apple with the iPods, the planned obsolescence was uncovered at many other companies and their products.
I am deeply disappointed with LG!

If there is no sensible solution here, I will immediately avoid LG products and advise my entire network against LG.

Such a club to vomit washing machine is broken for two and a half months and they did not manage to repair it, replace it or replace it. It was supposedly our own fault. Then we bought a new one and now we are not being replaced blame but we shouldn't have to buy a new one, so it will no longer be replaced and we will no longer buy anything from them

I bought a washer dryer from LG last year. Unfortunately, it was the bad buy of my life. 690 just for the trash. My laundry comes out of the machine instead of clean, completely linted. Before ironing, I first have to process my laundry with a lint roller.
A LG craftsman was there twice to look at the machine. There would be no mechanical defect. Both gentlemen including the customer service staff first tried to put it on my laundry. I don't know why jeans or a cotton shirt should be extremely fluffy. Then the staff asked about my detergent. Since I use both liquid and powder, they didn't get very far. Does anybody have the same Problem? The next step will be to contact my lawyer because I can't wear half of my clothes now.
Not to mention the washer dryer, which is simply SCRAP.

My TV set 55 inches 3D Smart TV gives after just 2 years and 4 months on the spirit is only the LG logo continues it's not. There is no good repair is a repair should cost at least 210 eur if I bring the device itself otherwise cost over 300 eur if a technician kommt.Hatte previously had a smaller Samsung device ran tattoo until the last day. Was only changed for the larger LG. ...... Unfortunately LG leaves you in the rain ......

Stay away from LG ...
In January 2020 we bought a LG side by side cool / freezer combination with a water dispenser and ice cube maker. After a short time it no longer worked. After several contacts with customer service and technicians, it turned out that this is a known error from the factory. First we were promised a new door. Technician came with the wrong door. After that we were promised a new device. After waiting for weeks and contacting the service hotline again, LG received the message that they cannot deliver a replacement and that we can return the refrigerator. Quite simply thought and a certificate of poverty, considering that the device can still be bought anywhere. Well, you bought the device online, you just don't send it back. No fridge in midsummer ... a shame.
A LG will certainly not be anymore!

Refrigerator bought 27 months ago and now that does not cool properly. LG no goodwill, very weak! LG does not come into my house anymore!

LG rocks ...
The support for smartphones is outstanding. Have now used the repair service with 2 phones and both times everything was very accommodating and above all smoothly.
On the hotline you will be advised by competent and helpful staff and a maximum of 12 days waiting time (from sending in to return) for repairs is absolutely fine.
A big thank you at this point.
Other manufacturers can cut a thick slice of it.

It is the representative headquarters of LG Electronics in Western Europe.
It is an elite gathering place with a lot of talent.

I ordered a side-by-side device from my trusted specialist dealer in mid-October 2020. (This specialist dealer is a long-established master company that has been supplying me with services and goods for more than 30 years. It has never disappointed me.) The assembly date had to be postponed again and again, as LG regularly postponed the delivery to a later date. Now, after 3 months, it was announced that the device will no longer be delivered. We decided on a different manufacturer. Never again LG !!

After several discussions, LG has now helped us and sent a spare part.
The last contact was very nice and explained that a problem with buying on the Internet is that European products are sold. These are not covered by the German guarantee and must then be handled by the dealer.

Now we are satisfied.

Arcor is still part of the building and the logo is just one stitch. Two floors with only a handful of employees. Because people work far from any social behavior and the working environment is a mess full of narcissists. Working with actors ... no, thanks, I work only with professionals on the "work platform"!

First time I bought an LG TV. I bought the new LG 65 cm nanocell and from the first moment defects in the led and screen were highlighted. Unable to get the refund (I even said that a voucher of the same value from the tv to buy a second always LG would have been satisfactory). I bought it from HyperU in Grand Quevilly and the supermarket obstructed me by refusing to exchange the product (illegal because they have the obligation to change the product within 14 days of buying a defective product). LG replied that can change the screen but nothing more. Buying a 1200 euro TV for after having a defective product that requires repair right away is not reasonable. That's why I totally advise against the LG brand and to buy electronics products from HyperU.

Ho comprato un televisore LG 65cm Nanocell nuovo al supermercato HyperU Grand Quevilly.




I bought a new LG 65cm Nanocell TV at the HyperU Grand Quevilly supermarket the last month.
We have immediately noticed defects in the screen and LED lights. I then called the supermarket, which did not want to take the TV back (they have a legal obligation to do it in the first 14 days) and after the legal period for the resumption of the defective product passed, they appeared by offering a reparation . I therefore contacted LG who refused to change the product but only to repair it. Yes, of course, I will (perhaps) have a functional TV but selling a TV for 1200 euros and that no one takes responsibility for it is shameful. I do not recommend buying any electronics product at HyperU and buying LG products

Customer support does not respond, can hardly be reached by phone. My expensive Oled TV (5999.00 should cost it and it still cost me 3999.00. Has black or green spots in the picture, burn-in defect below left logo of sat 1 and that after just over 2 years. No one is responsible . Bad service.

Korean scrap !!! TV has to restart several times and plays the same sequence with a subsequent crash in the loop. After an update, the box is lame than a C64. Never again LG. 2nd TV let alone the mobile phone ...

Interesting building, with a great light-flooded "large" entrance hall area. The front desk staff is very friendly and helpful. You can enjoy a coffee right in the entrance area. Value for money was right The building is clean and well maintained

Never would buy anything from them again.

Had a 43 inch full HD TV, after about 2 years there was unfortunately no picture but only the sound.

Unfortunately I had it repaired in a specialist shop for almost 200 , although I was told that a new TV would be better.

Conclusion: lasted 1.5 years after the repair and now the same problem.

Stay away from Lg !!!

LGLH604V32 "80 cm
I have had this smart TV since the end of June 2016.
I think the picture and sound quality are great.
But what has been annoying me since the beginning are the recurring interruptions in playback from YouTube, media libraries and even in TV operation!
Error message: "This application will now be restarted to make more space available".
That's why I've had contact with LG several times since July 2016. Among other things, the mainboard was replaced, which did NOT fix the error.
Otherwise I was put off again and again for a software update to follow soon.
The error has not been resolved so far - 8.2.2019.

Terrible service! The hotline cannot help and the department that can help cannot be reached by phone and has not reported for weeks.
FINGER WAY WHO VALUES SERVICE!

Lg !!!!!
an Oberwitz !!!! already try to send my cell phone for repair 2x !!!!!
Comes back twice !!!!
I can only get excuses via the hotline !!!!
The number of the main office in Eschborn does not exist !!!!!
An impudence!!!!
The hotline is not able to send an e-mail to an employee ..... that's not possible ...
Eschborn ??????
Where is that???
Mr. Mertens ??????
unbelievable what's going on !!!
MCRepairlg ...
of course I also sent an email here !!!!!!
In any case, I will not be able to recommend you !!!!!
I've been busy for hours what I should do now .......
in this sense
nice weekend
Lorenzo Pompa

Wanted to send this e mail:
Dear Sirs and Madames,
For some years I use a device of yours:
The power plug was in the socket. The device was not active. It was not used. Suddenly a yellow jet of flame came out of the device:
A pungent smell is still in the room hours later. It could have come to a living room fire!
Do you know this device property?

Unfortunately not possible. Never again LG!

Germany's worst service.
My tv set has been in need of repairs for 8 weeks now and you can't decide whether to exchange or repair it. You can't make it up. Never again LG

No accommodation with a flickering TV after only 2 1/2 years with a price of 2000 ! Very poor customer service! What do you buy a "high-quality and good" brand for if it breaks down so quickly with this price range and then the customer service is not right and you are only accommodated but only said: literally ->
"Is not our problem we guarantee only 2 years is your problem I don't care"! Naughty and insolent! Never again LG !!!!!!

My TV has been broken for 3 weeks. Will only be put off by LG support. Nothing happens. Never LG again. Such poor support.

Spent a lot of money on an OLED TV; shadows have been burned into it. LG's reference to operating instructions may be correct for newer instructions, but not for older ones. Contact only possible by email, no response received after the third email. A no-go. No more LG. Customer service and customer loyalty are obviously irrelevant. Do they know that in Korea?

Repair order unprocessed for weeks. Only excuses. Scam !! Dear devices from Samung or Sony. You will not be so crazy