Review of LG Electronics Deutschland GmbH | Unfortunately, you cannot give a zero rating here....

3 years ago

Unfortunately, you cannot give a zero rating here....

Unfortunately, you cannot give a zero rating here. A few weeks ago we bought a 65 inch OLED in a Media Markt. Problems then arose with the CI slot. Media Markt referred to LG. In the meantime I have made three inquiries via the lgcarecenter website. The first request was answered with a request for further information about the purchase of the device, pictures of the problem / damage. I have then sent the requested information to LG several times. Each time with the request for contact. What happened? Nothing. Consultation with a freelance television technician revealed that he could not carry out a repair because the required spare part (motherboard) is only available for LG partner companies. However, such a company cannot be found in the vicinity (50km) of Amorbach / Miltenberg. I could ko ... n. No more LG devices. Not because of the technology but because of the way we deal with customers. Obviously you are only interested in the customer once when he is supposed to buy something. Problem solving in the interests of the customer is probably a nuisance.