Lexington Pediatrics Review

Hands down, one of the worst practices I have had to deal with that almost cost me my child s life. For a sick visit, instead of a pediatrician seeing my son, I had a NP who misdiagnosed my son. He had a fever of 102.5 for more than 24 hours and what looked like a skin infection on the bridge of his nose with new pink spots on the rest of his face. She diagnosed him with an ear infection! And said the nose doesn t look infected!! No pediatrician saw my son and we were prescribed meds for an EAR INFECTION!!!! If my husband and I weren t doctors, my son would have deteriorated into sepsis(infection spreading to the blood). My husband was astonished when I got back to him about the visit. He insisted we go back and we did. This time he insisted the receptionist to set us up with a pediatrician, who eventually confirmed that yes, indeed it was a skin infection that was the cause of the fever and the new pink dots on his face. He immediately prescribed us a different medication and apologized for the NPs disaster!

But what if we were not doctors? I shudder to think of the outcome! And this was not the first time. There were other instances but thank God not life threatening!
This used to be a good practice, before they expanded, before they moved.

So grateful for Lexington Pediatrics and staff. From scheduling to answering questions, everyone in that office is there to help. They've responded to all of our needs routine and COVID-related and have made it seem easy. I feel like my kids are in very good hands with Dr. Lock and Lex Peds staff!

We have been very happy with Lexington Pediatrics. We brought our kids here as newborns and are still here 15 years later. We are always able to get an appointment quickly for sick visits-even on weekends. Office staff is courteous and responsive. Nurse triage actually answers the phone when you call with a question or issue and gets back to you with answers very quickly. Highly recommend this practice!

Always an AWSOME experience. They really care and are VERY welcoming

Love this place. Amazing staff, great hours, open 7 days.

Doctor sweder best doctor my kids had since born. I will not change him for anything. Unless I have to move out of state!
He speaks Spanish very well, compassionate , understanding.. he is everything u can ask for!

We love Lexington Pediatrics!!! We have 6 children- the oldest is 12 and the youngest is a newborn- we have been extremely happy with Dr. Lock and all of the staff there. Our kids adore Dr. Lock and we would highly recommend them. The nurses are also extremely compassionate and answer questions very quickly and efficiently.

Shady charge. Stay away!

My son had a routine physical there with a nurse practitioner in summer. It's no different from any physicals he had in previous years and the process lasted no more than 30 minutes. We received two bills afterwards for the visit, one for a physical and one for office out patient visit. I called to ask about the out patient charge and was explained that during the "what concerns you have" discussion we talked about his chronic eczema condition (which we have discussed at every physical over all the years with routine hydrocortisone treatment). I asked to send the prescription of hydrocortisone to the pharmacy and this became their basis to charge for a $185 extra outpatient visit in addition to the routine physical! It happened to me and it could happen to you!

We have been bringing our three children to Lexington Pediatrics for 18 years and have consistently had outstanding medical care. In addition, our primary doctor has invested the time to get to know the children well and has adapted her approach to meet their needs as they have grown. We couldn't be happier with the care our children continue to receive at Lexington Pediatrics.

Dr. Lock is fantastic. He has been our pediatrician for many years and he has been consistently exceptional. I highly recommend this practice.

My daughter just went there for common cold, and they just asked me go to visit the office and charged me three times. Really overcharged and not give good advice. Bad experience. Will definitely find other pediatrics.

Absolutely love them! Amazing staff, so accommodating and welcoming! Love this place!

I sincerely apologize for writing this anonymously and being too vague, but I have no doubts whatsoever that this practice would retaliate against my children if they new the source and we haven't yet switched from here. If you prefer a doctor that ignores your input entirely and just knows what works for your child better than you the parent, you will LOVE this practice. They get one star only for being open for business most of the time (and the fact that google doesn't allow 0 stars), so you can get this better advice any time you choose. Unfortunately a parents' need to go to a doc to get a script for obvious medications when your child is sick the options are slim. We haven't found another practice yet that is as available as this one, so while we hate it, we keep coming back. We will be seeking a doctor that knows what they are doing for doctors' hours and hopefully will find an alternative to this one for off hours. I would recommend to anyone seeking a new practice to first look elsewhere and use this practice as a last resort. It isn't that they don't pretend to care, it is that they don't that matters to me.

Dr. Lock has been excellent for both of my kids for many years.

Both my sons have seen Dr. Lock since birth. We feel very fortunate that he is their Dr. Appointments never feel rushed, he has a wonderful rapport with them (takes the time to get to know them), takes my concerns seriously while appropriately talking me away from unnecessary worries and he somehow remembers so much about them. We have had great experiences with other Drs for sick day visits and wonderful experiences with all the nurses and NP. Ramy is our favorite bc she really helped me (Mom) when our first was born. We are always able to get a sick appt (even now during COVID, the longest we waited was for the next afternoon) and the nurses are very knowledgeable and helpful when you call with any concern.

Just based on an initial call to register my son for a new patient. EXTREMELY RUDE and unfriendly receptionist on the phone and I chose not to register him to this clinic, because I don't want to have to deal with the rude receptionist every time my son needs to be seen by his peds. Doctors themselves may be good, but I don't want to deal with having to go through that stress.

Our kids have been patients at Lexington Pediatrics since birth, and we couldn t be happier! The practice has always been well run and especially so during the pandemic. We can call to schedule an appointment or talk to a nurse at any time. I cannot remember ever being put on hold. The afterhours call service has been of great help, many times, and we always receive a timely call when we reach out after hours. The MyChart online communication portal is FANTASTIC. This tool was already implemented well before the pandemic, but this is especially useful now for communicating and preparing for visits. Answering questionnaires online days before a wellness visit is incredibly efficient. Anyone who has ever sat with a clipboard answering questions while wrangling a squirming kid or two knows what a challenge that can be. The online portal allows you to complete these from the calm of your home, print records for school, and send questions to your provider through the messaging feature. Our kids' pediatrician, Dr. Mailloux is patient, knowledgeable, and great with our boys. She engages them directly and is always prepared for our visits, reviewing and recalling our particular concerns through the months and years, and answering our questions with great care. We tell everyone we have the best pediatrician, and we feel so fortunate to have selected her when our eldest was born. I know I can always reach out with my concerns and receive a response back quickly. What more could any parent want from their pediatrician?

We have been seeing Dr. Garnett at Lexington Peds for the past 9 years and even after moving further from the practice it s still worth the extra drive time to be cared for by a team and doc we know and trust. We have truly appreciated all the support from Dr. G and the LexPeds team for our daughter. The team has always worked to provide a friendly, safe, and positive atmosphere - the nurses and office staff truly are all so compassionate. We don t feel rushed at appts and the follow up care is spot on. Thanks for all you do for us as parents and for our daughter.

Great service for many years. Michelle Pescatore, the referral support is the best!

Our boys have been patients of Dr. Lock since birth. We have seen many of the providers at Lexington Pediatrics over the past 7 years and have been consistently impressed with the quality of care. For urgent issues or after hours matters, we have never had any issues receiving a timely response. They make scheduling our boys appointments easy - seeing them together when needed. We are genuinely thankful, in particular, for Dr. Lock and his compassionate, practical, and thoughtful approach to caring for our precious boys.

All of the providers have been wonderful in providing excellent care for my son. Everyone we have met with has been responsive and helpful each step of the way. Dr. Mailloux is so kind and takes the time to answer questions and provide support at each appointment. The care team responds to messages/calls promptly and scheduling is easy over the phone or through the MyChart app.

Dr. Lock is our kids pediatrician and he's so good with them! And he's great communicating with parents as well!

We had doctor Maui and she was the worst doctor I have ever met in my life. She kept pushing on my hurt part and made it ten time worse. Bad service bad doctors

I need to reschedule an appointment for my kid. The receptionist on the phone was so ... so ... mean, gave me hard hard time, kept challenging my proposed time and made me feel really bad. This is 1st time in my life to write a negative review on time.