As always, Hyundai service department was EXCELLENT. My service advisor Travis Nash was great in writing up my request. I always ask for the SAME mechanic who is EXCELLENT and is the reason I always come to Len Stoler. His name is BENO (don't have his last name, unfortunately). He is professional and very attentive to customer's needs.
Dan
Car buying for me was stressful but working with Aaron G. made it much easier than expected. From the beginning he listened and paid attention to what I was looking for down to the color of the car and amount I was looking to spend. I would highly recommend seeking Aaron out personally if you want someone who is knowledgeable, thorough and most of all patient.
Fantastic service. Ask for Jerry in the service department. Nice guy. By the way, they sell very reliable cars. I have bought three.
Service dept was efficient in normal maintenance for my car.
John Davis did an excellent job when I brought my 2017 Hyundai Tucson in for it's 15,000 mile service. He was polite and kept me up on the progress. I appreciate aols his sense of humor.
Alex, the sales person was very nice and accommodating. However, waiting 1.5 hours for the car to be detailed was ridicules. And I just found out that the tire pressure is 45 & 46.5 on each tire. The manufacturer recommends 35psi, so how come the dealership sends the car out with 10lbs over the recommend pressure?
Also I was told that the car came with a privacy screen, but it was missing, and apparently not on the sticker. I should not have been told that it came with it.
The Palisade, on the other hand is very nice, I selected it over the Highlander.
Len Stoler Hyundai and General Sales Manager Brendan Keough was successful in catering to my needs, and was able to get me a beautiful 2017 Hyundai Santa Fe at an extremely aggressive price. Thanks Brendan and Len Stoler.
Jerry Follmeyer at
Len Stoler Hyundai
Gave me an excellent customer welcome and service on 11/26/2018. Thank you,
Rev. Mary Mercy Kibutu
Stopped here for a test drive, the staff was extremely polite and not pushy at all especially at this time of the year when sales people are desperate to close deals. Also really impressed with Traye a 20 year old car salesman, a rare thing to see, was very charismatic and mature. Would definitely recommend checking them out for anyone who's looking to buy a car.
On 10/10/2017 I was introduced to Brendan Keough, he went above and beyond his duty. He had a beautiful genuine smile and made sure everything was in my best interest. He gave me what I wanted, picking it out himself!! He's a wonderful person, you all should be thrilled to have such an authentic salesperson who was also very handsome. I was also introduced to his father, Mr Kevin at the Ford store who was just like his son. Its like father like son, two beautiful people that care from the bottom of their hearts. I will be a repeat customer of Brendan Keough's at Len Stoler Hyundai. I have already sent two family members their way. It was a pleasure doing business here, got me financed swiftly, got me a beautiful car, at terms I was happy with. Thank you!! Linda Davis
Brendan Keough was awesome to work with! He put us at ease and moved the process along quickly, getting us a payment that fit our budget for the car we wanted. His manager Mike Davidoff was also very friendly and helpful when it came to financing. We are repeat customers, and will be back again. Thank you!!
Travis in the service department was outstanding! He kept us informed about our repairs and was thoughtful in finding the part was needed. I would definitely frequent this Hyundai Service Center if I lived in the area.
Minor problem with new car they ordered part replaced it about hour wait snack provided pleasant staff everyone spoke as where I was at was also Poss nearest bathroom for staff visitors after receiving my car they had washed it nice clean had snowed day before I was happy being a senior person have limitations well done
Took off work to get a side mirror replaced and they hadn't even offered the part!!!Took it there for nothing. Now I'll have to go back.
Do your research before buying and always ask for a itemized bill before signing their offer sheets. Steve tried to slip in some major fees in there that he couldn't even explain. Don't let them pull a fast one on you. Once they saw we weren't sheep, they treated us fairly
What a great sales team! Sheila went above a beyond with customer service!!!!! Len Stoler deserves 10 stars! Just outstanding!
Brandon was great!!!. Provided excellent customer service which is very important to me.
Jerry Follmeyer greeted me when I came in for this, my first service visit. He was pleasant and informative. The service department was busy but I was treated politely expeditiously.
It is rather disturbing when you take a vehicle in for service and to get it returned to you missing items out of it and the dealership doesn't replace the item, they only want to give you credit towards your next visit. Who wants to return for that next visit? It should not matter what the item was, what should matter is "customer satisfaction"!
This place they has the worst customer service ever!! I have 2019 santa fe ultimate package only 8k miles. Drop by for the auto stop light keep staying on but the engine still running, battery is dead after parking in side my garage for 5 days! The service advisor told me that i have to pay $199 for the diagnostic which my car still have 52k miles and over 5 years of factory warranty!! I called HYUNDAI HEADQUARTER , they end up have to call the dealer to void the diagnostic charged for me. They kept my car for 3 days and didn't fix the problems! They told me that they didn't find any problems what so ever!!! Please stay away from this facility....
Well if you buy a new car from here pray that nothing ever goes wrong with it. If it does DON'T bring it here. Thanks to Hyundai Assurance I had to have my car towed here because it was the closest dealer to my house and the car would not start. They supposedly fixed the problem back in May. It is now December and I am having the same issues as before, luckily it still starts for now. I tried to take it back to them to have them take a look at it again but because I was a lousy 350 miles over their crappy warranty they wouldn't do a thing. I'm sorry if I drive a lot and actually went on a vacation this year. No apology nothing, The idiot even had to break out a calculator to make sure that he was correct and it was over milage because I questioned him on it. I guess they just don't care about customer service or standing behind their work. In this day and age I can't understand how they are still doing any business with customer service like that.
I dont trust them. I find that everytime I take my car in for service something else goes wrong a couple of months down the line. Also the customer service in the service center is bad. The first time I dropped off my car I was told my car would be ready for pickup by 5pm the same day. I didn't get my car back for almost a week. They I had to take the car back because the piece that was put on was defective. The second time.. I knew exactly what was wrong and I told them. They told me I was incorrect and my car was undiagnosed. I was told they didnt know what was wrong but they swore that the check engine light had nothing to do with what I was experiencing. So I asked why the check engine light was on.. they didnt know. WHAT DO YOU KNOW?? I know you wont touch my car again! Now I'm having other issues. And I just feel like they are the type of shop to mess up your car to keep you coming back.
I love my new Hyundai. This is my third Sonata. Brendan Keough is a huge asset to your organization. Thank you Len Stoler.
Earlier this week I brought my Sonata in for service. I received fast and friendly service from Nick Hildebrandt from the moment I walked in, till I left with my car later that afternoon. He explained everything in detail and called me twice through the day to keep me updated. The car was ready when promised, and I walked out feeling like I had a new car.
Everyone was friendly including the guys who brought my car around, had the AC running for me and opened and closed my door for me.
My only issue is that the cashier was not that friendly and as warm as all the other people I encountered.
I feel as though my car was serviced properly and thoroughly.
I ve actually switched from Hyundai off route 40 to Len Stoler. They re so much more professional and the service is great. They don t have you sitting all day. I ve been coming here for about a year and i love it!
It was very refreshing to have Christina Hyatt as service advisor this time. She is much more attentive than the other advisors. Usually they hide in the back of the service area and you have to stand there for a while before they will even acknowledge you. But Christina was MUCH more helpful. It was also nice that I could squeeze in my oil change and tire rotation w/o an appointment and they had my car ready before the morning was over. Much better experience than usual.
Today I went this dealership after receiving a phone call last week that my tags were ready for pick up. Crazy thing is I didn t buy a car, when I asked for more information no one returned my phone calls. I had to physically go into the dealership for information where I was told that they linked my information to another person s account who has the same name as me. I directly asked them for my account as I had never purchased anything from them but they stated they didn t have an actual account for me. Not once did anyone take ownership for the error in recording in their system or did anyone even apologize for the mistake. The customer service and lack of ownership was horrible, I would not recommend this place to others.
I've been coming here for a year and a half to get my car serviced and I've always been treated well. From the show room to the service center, I've always been treated like family.
I took a test drive during my service appointment last week with the new hire Trey. From the time he greeted me, to the time we returned back to the dealer, everything went smoothly. He even made sure the car was warmed up before we took the test drive lol.
Kevin, the General Sales Manager contributed to the experience significantly. He sat down with Trey and I to discuss how my test drive went and used our experience as an exercise to further Trey's at the dealership. It showed me that Kevin genuinely cares about his employee's and makes sure the customer gets the best experience.
Overall experience at the dealer was professional, comfortable, and fun.
My salesperson alexander B and the sales manager were both very diligent to ensure I didn t waste me 3 hour drive from New Jersey to get my new Elantra! They even surprised me with a very low single digit finance rate!
Save yourself the hassle & go across the street to Len Stoler Ford !!!
Brendan Keough sold us a 2017 Hyundai Tucson. He was so dilligent, and worked extremely hard to get the deal we wanted. In fact, we could not leave without buying it! Truly a genuine guy. Go see him if you re looking for your new resource to buying your next vehicles! Thanks Brendan & thank you Len Stoler! - Robin & Henry
Very good service
The woman always take care of me
She fixed my car well
My got cleaned
I am very happy for the service
Thanks very much
These guys are fantastic. As someone who buys a car ever 3-4 years I can truly say this dealership is top notch.Friendly, easy to work with, and honest. There was a mistake made with my paperwork. Rather than try to get one over as some car dealers would try they fixed it no hassles. I would highly recommend them to anyone. This is how car buying should be.
Everything was good except the car wash took an hour maybe you guys could do better in that direction thanks
Brendan Keough is an awesome salesman. He is very knowledgeable about the products and only goes over your needs. He does not try and upsell what you do not need, only what you want. I will be a repeat customer and send all my business to Brendan! Thanks guys. I'm so happy with my Hyundai Sonata!!
Always a pleasure to visit this dealership. From my first encounter to my most recent, I have always received 5 Star Service. The service department is awesome!
The service department is outstanding! Travis is super nice and knowledgeable!
The sales department needs some work. They lost my sale because of the lack of communication and focus needs.
Appointment went very smoothly. John Davis was very helpful in getting me checked in and updated on the progress of my car.
My service advisor, Tina was knowledgeable, friendly, and helpful
Updated review of service center, October 2020:
Unfortunately after a great sales experience, I ve found the rest of Len Stoler s customer service to be lackluster at best. After an incomplete first service and a few less than ideal interactions I was happy to forgive, the service offered a full detailing for my trouble. When I had this done, they slapped a dealership emblem on my car (that I ve now owned for months) without my permission, and when I objected, no apology was offered, nor even an acknowledgement that it shouldn t have happened. There was a complete lack of understanding that their service department is responsible for anything that happens to my car when they have it, and has undermined my trust in handing my keys over to them. When I expressed this to both the service and sales managers, I got zero response of any kind. I guess they ve just decided they don t want my business, so I'll take it to another dealership.
To boot, after nearly three months and several attempts to get them that had been shrugged at, finally when I went in person I discovered my license plates had been sitting in a drawer for 2-3 weeks. No one had made any attempt to let me know they were in, because my salesperson is no longer working there. I suspect they d have never reached out at all if I hadn t gone in and asked for them myself.
Original review of sales experience, summer 2020:
I dropped in on Len Stoler Hyundai interested in a Kona. Travis was the salesperson who caught my husband and I on our way in. He was professional and courteous throughout our visit, understood that I wasn't going to be hassled into a sale and that I was in research mode.
In the end, I returned the following weekend and bought the Kona I'd driven. I was not interested in an extended buying process, negotiation, etc: I knew what the car and my trade in were worth, and Travis was able to get his numbers in line with mine. We were in and out in what is probably record time for a new car sale.
I've now recommended him to a friend and will continue to do so when people compliment my new ride (which they've already done, a lot!). I would happily come back to work with Travis again in the future.
Nick H provided excellent customer service and kept me up to date on the status of my vehicle.
At the Baltimore Auto Show in February 2019, I resolved to buy a Hyundai Elantra. My prior research on the Elantra versus its competition made it clear that the combination of driver/passengers seating comfort, the ultimate Hyundai warranty, and the lowest base price in its category would make this the right replacement for our 2004 Chevy Impala which had grown both too large and too maintenance-costly for me. When I got to sit both in the driver's seat and in the back seat (allowing for when my grandsons will chauffeur me) at the Auto Show, my tentative decision became final.
That just left the question of how to go about buying the Elantra. Len Stoler's dealership is the closest to my home, and I found its website really easy to navigate (and I also need to spend a moment to thank the "Concierge" functionality of the Auto Show for making sure that the start of my purchasing process would go well). But I also wanted to compare how I'd do with one of the largest auto-buying programs. Jumping to the end of the process, Costco was directing me to a dealership in Rockville, which was much too far for me to drive.
The negotiating process with Len Stoler Hyundai was very warm and obviously effective, as can be seen from my rating. I was served across the spectrum of staff members - Myiesha Scott, John Chambers who was my salesperson of record and my new best friend, Darren Badillo who manages them well and who "honchoed"this process to conclusion, and Sharonda who successfully battled the demons of a faulty title with our traded-in car (our 2004 Impala had been assigned a model year of 2015 when I appeared at MVA in 2013 to re-title the car from Colorado to Maryland). In the end, I do believe that the final price I paid for the Elantra was excellent for me, especially as I do not fit into the special discount categories for military-service members or recent college graduates (I couldn't make the case that my 1969 master's degree should be reckoned favorably).
The after-purchase service as been equally strong, as John Chambers gave my wife and me a full tutorial on how to operate the vehicle before we were allowed to hit the road. Darren Badillo's follow-up both as regards overall satisfaction and minor pending matters, such as receipt of our test-drive gift-card and correction of the title of the traded-in vehicle, has been deeply appreciated.
I will close by thanking Gino Gregory, the General Sales Manager, whom I was privileged to meet when signing documents, for having assembled a team of outstanding individuals who actually collaborate seamlessly in ensuring that even a one-in-15-year car buyer like me will neither be, nor even feel, taken advantage of, as contrasted to becoming part of a family.
I can't use the word "best," because I haven't experienced what any competition to Len Stoler might offer, but I can confidently write that I just can't imagine a better car-buying experience than what I was given.
From booking the appointment to having the work done the service was easy and fast. Very satisfied with how the recall was handled.
I had my car service and I was treated with royalty. Thanks Jerry Follmeyer
I had an appointment at the Len Stoler Hyundai service dept on November 29, 2018. I must recognize that Mr. Jerry Follmeyer greeted me as I arrived. As I am disabled, Mr. Follmeyer was very sensitive to this fact and assisted me in getting safely from my vehicle into the lounge area. Once my car was completed, he accompanied me back to my vehicle making sure I was safely back in and ready to leave. In addition, Mr. Follmeyer also had my vehicle washed which was a very nice and unexpected touch. Because of Mr. Jerry Follmeyer's kindness and professional care to details, I eagerly look forward to my next service visit next May.
great place to buy a car no problems what so ever. from the salesman to the sales manager they were very professional and did whatever it took to get us approved to get a brand new car . All I can say is thank you Len Stoler Hyundia for a great experience
I have encountered 2 issues when my car was in for service. I had appointments both times and there seem to be some lack of communication back to the customer if something is taking longer then expected.
That is the main reason for the 2 stars. I have not had to return for poor work performance.
My experience at Len Stoler Hyundai was pleasant. My sales reps. Were helpful in finalizing the deal on my new Hyundai 2020 Black Tucson. Even driving back to my house, while I drove my 2004 Santa Fe home with over 200000 miles on it also bought at Len Stoler. Brendan Koeugh and Mike also helped in finalizing my sale. Thanks again.
Len Stoler Hyundai for the Win! Travis my sales person was able to help me get my dream car! a Brand New 2020 Hyundai Sonata! Len Stoler Hyundai was super polite and worked with me all the way. I couldn't be more happy with my purchase!
Great experience buying my new car. Very nice and genuine salesmen. As well, the service center is beyond amazing: very pleasant people, efficient service, and they have a shuttle that will take you to work and back so that you don't have to just wait around all day for your car and miss work.
Our salesman was attentive and courteous! Would recommend him highly. His name is Travis Nash.
Great service. Suck a great experience. I took my brand new Elantra there for an oil change and everything went perfect. Before that I was going to Mileone in Towson and the service there is horrible. These guys are great. I brought my own oil and they only charged me for the labor and filter. They also offered me free car wash which was great.
We almost came to agreement on a price for a new Palisade
Stopped by while travelling for a minor service issue. Friendly staff took care of the issue promptly. Very professional service staff.
Great service an customer care!!! Outstanding sales staff n will go through any an all lengths to get you the car you desire!!!
The sales team was very professional. All of my concerns were addressed and I'm very happy with the car.
The vehicle was brought in for recalls which I assumed was complete. The guy there also indicated they would do the standard check on the vehicle. I was never called when the vehicle was ready. Then when I get there it's an up sell on tires and wiper blades and sealant. But they never indicated that I would need the alignment in the front worked on which is the reason why the tire was shaking or that brakes are now reccomend for replacement. The crazy thing is I knew all this was wrong with the vehicle and just wanted to see if they would do and honest inspection with accurate information.
Very very good and faster than I expected. Many thanks Stan Ziskind.
I brought my 2012 Elantra in due to an issue with a tire. They took me right away. They also let me know that I would have been receiving a notice about a recall issue. They had the replacement in stock and asked if I would like to have both items completed. The estimated time was 90 minutes. The repairs were completed before that time. The facility is neat and clean, the waiting room was certainly acceptable and Charlie Chase, as always, was an outstanding representative of your company. The young lady at the cashier's office was also pleasant.. If have always had a good experience whenever I needed service from this dealership.
Tried contacting them to talk about a potential purchase. Phone system kept sending me through a loop and eventually disconnecting me. I guess that was my sign to look elsewhere.
I wish there was. 0 star rating because Len Stoler has the worst service I have ever experienced in my life. I brought my car in to get my AC compressor fixed and when I took it back I noticed the next day they never put back on the splash guard on the bottom of my car. I called them on a Friday to ask where it was and they said they would look into. Come Tuesday the following week I called again to follow up because no one got in contact with me. They said they would look into it again. It is now Wednesday and I had to call a 3rd time and they said their tech that worked on my car couldn t remember my car and that they were still looking for it. They called me back a few hours later to tell me the tech told the service advisor NICK that there was never a splash guard under my car. They are the only shop that has serviced my car and they are now saying it wasn t even there. I am extremely disappointed that they won t own up to their fault. I will never be giving them my service again and they will never get a recommendation from me. Nick at Hyundai service department I am extremely disappointed in how terribly you handled this situation. You will be hearing from me again until you give me back the part to my car that you guys claim to have never seen.
Had another great experience here. Nick Hildebrandt is the best. He provided excellent service and went above and beyond. Would highly recommend him.
Very knowledgeable service advisers and mechanics. Well-equipped customer s waiting area.
Timely and accommodated me with shuttle service even though the normal driver was off that day.
My last experience at Len Stoler Hyundai was probably my best experience in years dealing with them. I have been a Len Stoler customer since 2013. When I purchased my second vehicle from them I noticed the customer service in the service department had gone down. I would have to call to see if my vehicle was ready, I was not receiving updates on my vehicle like before, and there had been times when I went to either drop or pick my vehicle up no one would speak to me until I walked up to a desk directly. My service in June was great and it was due to Brandon Rupert. He was very caring, updated me regularly, and spoke before I even had the chance to gather my belongings out of the car. The man who checks the vehicles in even opened my door when I pulled in. Thanks to Brandon and the gentleman who first greeted me Len Stoler Hyundai may get more business from me.
It is situations and people like Chris that have kept me from getting my vehicle serviced at Len Stoler Hyundai but as I stated in the beginning, Brandon and the guy who greeted me and opened my car door may have given Len Stoler another chance at getting their once faithful, long time customer back.
Was a hassle to pick up my car because the service department personnel left. Not to mention my new engine warranty information wasn't provided.
I had a wonderful experience at Hyundai in Owings Mills. I was lucky enough to work with the salesman, Aaron. He had the perfect approach and was very knowledgeable about the vehicle. Thank you, Aaron for your professionalism and kindness!
This is my second, time purchasing a car from this location and i ve had an amazing experience both times. Wouldn t want to get my car from anywhere else . Ask for merit Etunnuh.
lenstolerhyundai.com
