3 years ago
Had the most bizarre experience at LazyDays RV in ...
Had the most bizarre experience at LazyDays RV in Tampa, FL. We decided to trade in our 2018 Coachman Leprechaun 319 MBH for a Tiffin Class A. We found the one we wanted & began negotiating. Naturally their first offer was comical....I asked the salesman Tom (who sincerely did try & I recommend him) go back to sales leadership & present us a realistic offer.
In comes a so called mgr. named Joe who tried telling me how great they were, even using an analogy about liking sushi, then roast beef on why I should overpay.
Needless to say we didn t see eye to eye. He looked me in the eye & said you do know that your only trading in a Coachman product don t you , (attached photo is my so called POS Coachman), he then said you knocked on our door, we didn t knock on yours ! You can imagine that as my blood began to boil, I simply said in a low voice Jesus Christ I m out of here, as a Christian man I recognize there were better word choices, however he yelled at me stop using profanity , I was confused, as was the salesman, & said because I said the above (no profanity used).I grabbed my stuff & was walking out, done with the process. I asked him for his card & he replied do you want my social security # also , I laughed at his childish & unprofessional comment & started exiting. As we approached the door, he is 10 feet behind us, he loudly said you need to leave or I m calling security to escort you out , keep in mind he was trailing me!
Ultimately, real management got involved, put two & two together & asked us to come back in, sent him home, & made a minor attempt at recovery.
Ultimately, we did not buy anything because their 20% off MSRP offer & a weak offer on our trade wasn t worth it to us....I guess they don t realize there are RV s all over this state! As much as I like Tom the salesman, I would never, ever recommend their location to anyone,if you do & get a young man with an unwarranted ego named Joe get someone else! Life goes on and customer service clearly isn t top priority for these guys, not in our experience at least.