3 years ago
This is a copy of what I sent to the General Manag...
This is a copy of what I sent to the General Manager via email just now about how we have been treated:
First, your customer service seems to be lacking:
We decided to run by the dealership on Wed evening so we could peek at a couple of Niros that I saw online through a different website. Even though it ended up getting dark earlier than we planned, we were able to at least look at the Niros in general (the windows are dark so we couldn't look inside so we were planning on coming back in the daylight).
When we pulled into the lot, there was a salesman helping a younger couple and, from what we could see, a few people inside the showroom but we didn't see whether they were customers or employees. We parked to the west side of the lot because we weren't sure where to park.
We walked around for about 30-40 minutes looking for the Niros (we found one of the two we were looking for on the east side of the building) but in all of that time, not one person came outside to see if they could help us. We saw a woman sitting in an office on the east side of the building and I'm sure she saw us as I was using a flashlight to see some of the stickers.
When we came back by the front of the building to head over to our car, we saw about 4-5 men gathered around a desk in the showroom (east side) appearing to be talking and laughing. There also were a couple of other people sitting by the front door and I assume they were customers. Again, no one came out to assist us. We went ahead and left.
Second, I do not like giving out my name, phone number, and/or email address to anyone over the internet, especially if I am just window shopping web sites. However, in order to look at your vehicle prices, your site required me to give you that information.
I knew from experience that, once I gave you that information, I would be bombarded with sales contacts (emails, phone calls, etc.) and I was right (this happened before with Academy cars and I complained to them also). The only reason I did is that my wife wanted to see what the 'special' price was. I wanted to get her that information and went ahead and did this on Wed Sep 5 at approx. 9:43 pm.
Oh, and once I had access, the 'special prices' were only good for about 5 minutes. Do you really expect people to make a decision on a new car in only 5 minutes ???
In the span of approx. 36 hours since I gave you that information, I have now received:
2 emails
1 text message
2 missed calls
1 voicemail message
This is exactly what I feared would happen, and I told my wife that I was going to contact your business and complain and ask to be removed from these contact methods.
Third, and final issue:
This morning, I called your business at approx 11:43 am (just a little bit ago) and asked to speak to a Manager as I had a complaint. After asking if it was about a new or used car, I just said 'neither, I just want to speak to a Manager to file a complaint'. The lady that answered said OK and attempted to transfer me to someone. After about 30 seconds, I heard someone pick the phone up, sigh, and then hang up. I _think_ is was the same lady who answered the phone but I'm not 100% sure.
I was already upset at the fact that you use heavy-handed advertising and sales tactics just to get customers, and also because no one even acknowledged our presence when we were there.
And then to be hung up on when calling to complain about the above issue just made my decision: We will not shop at your business and we will pass on our experiences to others (I am a Google Guide so I will be putting this online). There are other Kia dealers in the Kansas City area who we will be checking with when we are ready to purchase.