If you are just looking to buy a vehicle and never go in again, Lawrence Kia is your place to go. If you want to actually use that lifetime warranty that they guarantee, this is not your place. The motor on my brand new kia niro seized up and they won t perform the warranty work. So I am now out 20k and a car, but don t worry. Charlie offered to help trade me out of that car. Very sleazy thing to do Lawrence Kia. If it were up to me, none of the signs for warranties would be allowed to be hung since they clearly do not care about the consumer driving their mechanically faulty cars.
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Love this Dealership, lifetime warranty, excellent staff, worked with MJ, Chris Penas, Nick William's I highly recommend purchasing your next vehicle with team. Love the team. Thank you
Destiny was very patient and forthright throughout the whole process. She was professional and personable - the process wasn t painful, though I was sure it would be. I m so happy to have my brand new car!! Thank you Destiny! I appreciate your help!!
We had been shopping for a car for a few months with no luck getting what we were looking for. We came in a little weary and not really expecting to get the deal we were looking for but we wanted to give it one last shot. Our salesman Marty Kane was very welcoming and actually listened to what we were telling him. He and the finance team worked all day trying to get our deal done with the terms we needed. They went above and beyond for us, they even stayed after hours to get this done for us and in the end we got the exact deal and car we were looking for. I will never go anywhere else when I m looking for another vehicle!
Great experience. Ken and the entire team were pleasant and easy to work with. They treated us with respect and understanding. We will refer our friends and family!
BUYERS BEWARE! This dealership Sold me a used car , told me it had a turbocharger , Went to my mechanic to find out that it doesn't have a turbo, the o2 sensor is dangling from under the car, The airbag suspension has failed, weather stripping on the windowcame off and was slappong my hood the second day i got it. the stick shifter came off in my hand,. Car is unsafe to drive, has bad tires and exposed shock air lines with no sheathing. All this was with in 20 days of buying it. They told me to take a buss to work and they would not fix it or install / compensate me for the lack of turbocharger .
When i asked them to replace that weather stripping they agreed to but still havent.
When i asked where the turbo was located they told me i could not see it becous it was behind the motor. " My mechanic is a master tech sertifed, and specializes in this car . And he sed for 100% there is no turbo."
Do not buy from them. They have no integrity! !!!BUYER BEWARE!!! I now have a $11,000 debit, broke down car that dont have what it was sed to have . And now have to ride the buss again. Dont shop here . !. !. !find another kia.. but please show your support for integrity over greed, and slect a diffrent dealership. And if nothing else, avoid gettimg scammed!
I recently visited Lawrence Kia to complete a lease buy-out. The Kia Optima EX has been a fantastic car for 3.5 years and I am happy to recommend Kia autos without reservation. My short time at Lawrence Kia was pleasant and the team navigated me through all of the necessary steps with good cheer and as quickly as I could have expected. I would not hesitate to return to Lawrence Kia when it's once again time to buy/lease a new car. Thanks to everyone at Lawrence Kia for great service!
Shan was the greatest! Very knowledgeable about the Forte! All of its safety features. Took me for a test drive pointed out all the features of the car. I was so happy that this car has lane keep assist, and front car warning! Incredibly happy! Thank you Lawrence Kia!!!!! Sherrie F.
We had a wonderful experience shopping for our new car! Our salesman, Nick Williams, was a joy to work with. What a professional!! Will defiantly recommend Lawerence Kia to all our friends and family.
We purchased a 2017 Sorrento from Braden Erickson. He was very knowledgeable and able to answer all our questions without being pushy. He did a great job. I will refer family and friends to him for their next vehicle purchase.
I loved Lawrence Kia! My salesman Tank was so incredibly helpful and made sure I got exactly what I was looking for! He went over and beyond what he had to do to make the tedious car buying process a great experience! The financing lady was also genuinely caring and amazing about getting me the lowest rate possible. Everyone was very honest and After shopping at many other dealerships before going here it was a breath of fresh air! I would say hands down this was the best dealership and car buying experience!!! Great job!!
Nick went above and beyond in helping us get into a new car. I was nervous about the process because I had just had a bad experience at another dealership. Nick was very open and friendly and put me at ease. He was patient with us and worked hard to get us into a great new car. I would highly recommend him to anyone looking to buy a new car.
Chris was an amazing help to me and my wife buying our first Kia! I highly recommend buying a vehicle through Lawrence Kia, and ask for Chris! He will help you get everything you need in a car, for your desired price.
Mike at KIA made my first experience exciting and comfortable!! I told him what I could do and he worked the KIA "Power Of Surprise" and got me in a 2016 old KIA SOUL!!! I'll be back with my Friends and Family, Thanks to Mike at Lawrence KIA!!!
Salesman was MJ. He did a great job helping us. Got a used Kia Sorento. Great car for a decent price and a free lifetime warranty. Give MJ a call. He s a good guy.
Ryan Bjorgaard was very helpful in helping me choose my new truck. I appreciate his expertise, and enjoyed his company throughout the whole experience!!
We decided to stop in to test drive a Sedona. It was a Saturday, so the dealership was super busy... But from the moment we arrived, the attentive staff made us feel at home. Our salesman Shannon took the time to find out what we were looking for and was sensitive to our budget. He was very never pushy, and was very knowledgeable about the vehicles we were considering. He remained patient and helpful throughout the whole process (even with our excited kiddos) We have never test driven and bought a vehicle on the same day... But with the excellent customer service and great pricing, we were able to drive away with the perfect Sedona for us! I highly recommend this dealershipand sales team. Be sure to ask for Shannon!
Ken was easy to work with and went out of his way to find a deal that worked for us. He braved a monsoon to get a car off the lot for us to test drive. We will happily do business with him again.
Everyone at the dealership was great to work with. From my salesman, sales manager, finance and the GM. I was referred to this dealership from a co-worker and I am glad I was. I highly recommend Lawrence Kia to anyone who is looking for a New Kia or a used car. I drove over 50 miles to go to this Dealership and it was a very pleasurable experience and worth the drive. Brian K from Olathe.
I am so grateful for all of what the guys at Lawerence Kia did for me. MJ was such a great help. He was patient and so kind. My family and I were literally there all day and he took care of us from the time we pulled in to me pulling out with my brand new car. Thank you so much MJ! Charlie, thank you so much as well. I'm gonna miss my Pearl but Storm is pretty amazing. Seriously from the bottom of my heart thank you guys.
Marty was very friendly & patient with us. He worked very hard to get all we wanted in the way of a vehicle. He even had to stay late in order to seal our deal. Thank you Marty!
Marty is an extremely pleasant sales person. No pressure and actually fun to deal with. Showroom is clean. UPDATE: Service department is slowand unorganized. Had oil changed and they called 2 weeks later saying the could see my car was ready for service. Services not as advertised, and now dealership has been calling at least once a month saying they want to refinance my loan and when I talk to them they only want me to trade my car I have owned less than a year for half what I bought it for. Warranty is bs also. Service department wants $300 diagnostic fee for looking at the car. Update: sales department calls every 2 weeks to sell a car or refinance the one that i bought. Rediculous unprofessional dealer.
Lawrence Kia has been a great place to do business. Chris Pena was a fantastic salesman and gave me a terrific deal on a Soul. Highly recommend Lawrence Kia.
Really enjoyed working with Erika! She is very detailed and explains everything in detail. Very prompt when returning calls and emails. Great working with her and hopefully in the future.
The whole experience was wonderful. Our sales consultant Dorean Miller was amazing. She helped us find exactly what we needed/wanted. We will definitely be buying from here again! Thank you Lawrence Kia.
Nick Williams at Lawrence Kia was great to work with when buying a car can be a stressful time. He explained in simple details each and every part of the process. Thank you Nick Williams!!!!
Just bought a used Ram and the entire process was the best automobile buying experience I ve ever had!! I ve purchased numerous vehicles over the years and this was by far the best. I will HIGHLY recommend Lawrence Kia to everyone I know looking for a car.
MJ explained the mini vans features very thoroughly. He was very prompt and answered questions without hesitation. I will definitely be keeping his card for next time.
This was an awesome experience! James, Jt and Sam ALL worked hard to get me a car that made me happy. I went in with my guidelines and parameters and these three people went above and beyond to accommodate and fight for what I asked for from jump. Awesome job from an SUPER AWESOME crew!! Loving my new car and 1 day in with lots of compliments!!
The staff at Lawrence Kia was fabulous everybody was very welcoming and friendly.I didn't feel any fakeness I didn't feel like they was trying to pressure me into buying anything none of that. I would definitely recommend Lawrence Kia to anybody looking to improve their credit and get a new car. They work very hard to help you.
Mike was great to work with. We started our experience via the internet and email. Many phone conversations later and we found the perfect vehicle. Mike was on top of it from day one. Overall this was a great car buying experience at Lawrence Kia.
To the owner. As I said, complete liars! You say all that to say what? Can you refute my claims of the lies told by Leslie on what she could do with that thousand down? So because I can't remember the name of the male liar that told me he'd get us into the middle package for the 1000 bucks, this means I'm the liar, right? Unbelievable, you have the technology in place to record calls I'm sure, pull the tape. If you found my claims to be true, would you relay that revelation to the public? I think not. Regardless of the down payment someone comes in with, train your people to not lie to get customers in the store,and then not honor what comes out of their lieing mouths! My wife has every right to back her husband 100% when she heard the same as me!
Kira Brown was excellent. She made the whole process very pleasant. Everyone we worked with so helpful and courteous! We will return here for our next vehicle!!!! Thanks a bunch from Chris and Jen Stoffer!!
Overall I really like Lawrence Kia. Samuel was a great salesman nice and very respectful. He really reached out to us and spent time talking with us. Everyone seemed friendly and helpful.
The service at Kia was great. From Madison to Chris to the Finance Team, I couldn t have been happier with the experience. Chris has been at this for a while and knows the industry well. There were no pressure sales tactics or gimmicks. Just straight forward info that I needed to make a decision. The warranties and service packages that Kia offers are really hard to beat. I d recommend Chris and the team to anyone looking for a new car.
I had a salesman who was new but is a U S Marine so I am giving him the patience I learned as a soldier. He was fun to talk to given we had something in common. Will be coming back to Lawrence Kia in the future.
I purchased a 2015 Kia Rio, and couldn't be happier. Terry 'Tank' Gift is the best salesman ever! He was 100% helpful through the whole process. Anyone who wants to get a vehicle here, ask for Tank! You won't be disappointed!
This is my second new car purchase from Lawrence Kia. Mason is my salesperson this time around. I have bought well over 20 vehicles in my life, Mason and M.J. (Salesperson from first purchase) are the very best at what they do, hands down. I would send any friend or family member to both Mason and M.J. Everyone I worked with (both times) was knowledge, professional, treated me with dignity and respect from bell to bell. I bought another Kia in large part because of M.J. My third will be because of Mason. Many Thanks!
Thanks to MJ he helped me pick my first car and was very helpful in explaining the process. He took the time out of his day to make sure me and family were comfortable and had everything we needed during the process. He also bought our lunch which was very kind of him. Thank you MJ I am VERY excited about this. Go to MJ for an amazing experience!
Very friendly, not pushy. Mr. Kane worked with me diligently to get me into what I wanted. Very thankful for the warm and friendly service and atmosphere. Blessings to Lawrence Kia!!!!
Worked with MJ at Lawrence Kia and had an excellent experience. We were greeted immediately after parking. Definitely had no pressure to buy anything and didn't feel like I was being "sold". Helpful and kind staff from walking in to getting keys to my car. Would recommend Lawrence Kia and their staff to anyone looking for a great car buying experience.
We just bought our 3rd and 4th car from Lawrence Kia. Easy to work with, knowledgeable and friendly. We worked with Quentin and he went above and beyond to make sure we were taken care of. It was a pleasure working with him as well as all the staff.
Tank did an amazing job helping me to find a new car after my KIA Optima was totaled. This is my 3rd car from this dealership & I wouldn t go anywhere else!
We came in to look at the 2019 Rio Hatchback and a used 2016 Optima Hybrid. They were very accommodating, waiting with us to wait to see if the Optima would be available. After driving both, we eventually picked the Rio and our representative, Hunter Herrera, made the process very easy. My last car was also a Kia and I would recommend them to anyone!
I purchased a 2015 Honda Accord from Nick Williams at Kia Lawrence. It was a great experience. After the purchase, the starter stopped working so I brought the car back to Kia who solved the problem for me for free. I received very professional service from them. Even after the purchase, Nick Williams kept me in contact for the following month to make sure everything is alright.
Caveat: Sometimes the price shown online is after discount which most of you might not be qualified for. So pay attention to the online prices.
Every aspect of our experience with Lawrence Kia was top-notch, from the reception staff to the sales staff, to the insurance advocate, to the finance guy. Everyone was incredibly friendly and professional. We would highly recommend Lawrence Kia for your next auto adventure!
Nick was very helpful after weeks and days of looking and trying to get a decent vehicle for a decent price had one phone call walked into the dealership within a couple hours I was out in my new ride thank you very much Nick I wish I would have came here first you made it very pleasant car buying experience and I think you very very much
(2-26-2020) Update to recent reply from Lawrence Kia:
I purchased a vehicle from you in mid January of 2019 (I believe it was the 19th). I have contacted the dealership previously. My sister (the cosigner) worked with the dealership numerous times as well and you did not honor your warranty and consistently mislead her to believe that you would take care of the issues with the vehicle until you were outside of the warranty period and did nothing. If I was in Lawrence I would have taken legal action against you. You are lucky she chose to handle things a different way than I would have. I have already filed a customer complaint and will not be filing another.
Sold me a pos and didn't stay true to their warranty policy.
Very friendly staff. We had a dollar number my husband wanted to stick to. They made it happen. We worked with Valerie and Chris, I believe. Hope I got names correct. Both were great. Even mailed us key and tags we left on our old keys. Thanks to all of you for getting us a car that seems to be a great fit for my husband.
Huge thanks to the excellent staff in the service department who stayed almost and hour late to repair my tire. Thanks Nate for taking care of me, Ethan for repairing the tire after hours and Tim for the shuttle service to pick up my car before the whole tire incident.
I've spent longer times at other dealerships, so I feel that Ryan handled everything in a timely manner. Very nice, relatable guy. He was out for our best interest!
I went to Kia today bc my engine in my previous Sorento went out. I didn't think I could get a new car but Braden was very helpful and made the process painless!
I recommend Lawrence Kia and their staff for all their hard work in helping me when I didn't think I could get help!
This is a copy of what I sent to the General Manager via email just now about how we have been treated:
First, your customer service seems to be lacking:
We decided to run by the dealership on Wed evening so we could peek at a couple of Niros that I saw online through a different website. Even though it ended up getting dark earlier than we planned, we were able to at least look at the Niros in general (the windows are dark so we couldn't look inside so we were planning on coming back in the daylight).
When we pulled into the lot, there was a salesman helping a younger couple and, from what we could see, a few people inside the showroom but we didn't see whether they were customers or employees. We parked to the west side of the lot because we weren't sure where to park.
We walked around for about 30-40 minutes looking for the Niros (we found one of the two we were looking for on the east side of the building) but in all of that time, not one person came outside to see if they could help us. We saw a woman sitting in an office on the east side of the building and I'm sure she saw us as I was using a flashlight to see some of the stickers.
When we came back by the front of the building to head over to our car, we saw about 4-5 men gathered around a desk in the showroom (east side) appearing to be talking and laughing. There also were a couple of other people sitting by the front door and I assume they were customers. Again, no one came out to assist us. We went ahead and left.
Second, I do not like giving out my name, phone number, and/or email address to anyone over the internet, especially if I am just window shopping web sites. However, in order to look at your vehicle prices, your site required me to give you that information.
I knew from experience that, once I gave you that information, I would be bombarded with sales contacts (emails, phone calls, etc.) and I was right (this happened before with Academy cars and I complained to them also). The only reason I did is that my wife wanted to see what the 'special' price was. I wanted to get her that information and went ahead and did this on Wed Sep 5 at approx. 9:43 pm.
Oh, and once I had access, the 'special prices' were only good for about 5 minutes. Do you really expect people to make a decision on a new car in only 5 minutes ???
In the span of approx. 36 hours since I gave you that information, I have now received:
This is exactly what I feared would happen, and I told my wife that I was going to contact your business and complain and ask to be removed from these contact methods.
Third, and final issue:
This morning, I called your business at approx 11:43 am (just a little bit ago) and asked to speak to a Manager as I had a complaint. After asking if it was about a new or used car, I just said 'neither, I just want to speak to a Manager to file a complaint'. The lady that answered said OK and attempted to transfer me to someone. After about 30 seconds, I heard someone pick the phone up, sigh, and then hang up. I _think_ is was the same lady who answered the phone but I'm not 100% sure.
I was already upset at the fact that you use heavy-handed advertising and sales tactics just to get customers, and also because no one even acknowledged our presence when we were there.
And then to be hung up on when calling to complain about the above issue just made my decision: We will not shop at your business and we will pass on our experiences to others (I am a Google Guide so I will be putting this online). There are other Kia dealers in the Kansas City area who we will be checking with when we are ready to purchase.
Ken was awesome to work with. No haggling just straight forward and honest answers. Great guy working for a great dealership. Can't wait to enjoy my new Rio
Kira was friendly, knowledgeable, answered all my questions and ran around furiously to get the deal made to my satisfaction. Above and beyond service.
lawrencekia.com
