LATAM Airlines Group Reviews

The place only offers the same services as the website at an additional cost, customer service is strictly by phone

Very nice people on board, which give you confidence.

Lousy attention, little kindness. With more than 10 empty service posts, they were unable to help me with a return, telling me that this had to be done over the phone, since the website says that the only way to validate said return is directly at one of the lan offices. Do not waste your time and do the process by phone or elsewhere, in this office you will NOT receive help.

They treated me too well. I returned to congratulate the executive.

Poor corporate image ... there is no comparison with the old Lan Chile offices

Detailed and gentle attention to customers, Recomendado.

The office is large and they serve you well, but the ticket prices are expensive.

Very good trip from Santiago de Chile in less than two hours last night to the airport of. Buenos Aires...

Hmmm. LATAM or the old LAN CHILE have thr same issues. Their planes are first class. Excellent safety records. However, their service is not the best. I have had so many bad experiences with them that it is hard to point just one. But basically their personnel have no idea what they are doing. From telling you that the reason you and your wife are seated in different places is because the computer allocates seats in alphabetical order to printing the wrong boarding tickets ...... and you ending at the wrong gate. And not just you. 10 people. Or not being able to print the boarding pass because they can find the flight because they did not know flight had changed. Mind you I was contacted by my travel agent to inform us about the changes. But they did not know? Wow.

They should have better information for customer service or an available email.
The training is very bad and confusing

I was very well advised on my first trip outside Chile

Excellent for me the best airline in Chile in relation quality price

Pesimo horrible place the attention is very bad ..... they do not explain you and they do not help you at all for me the experience is very bad

At the time of enough movement only attending a person and only of selling tickets nothing more

The executive attended us very well, helped us and advised us when buying a ticket abroad!

In this office they only care more about selling than reporting, therefore my experience was not very satisfactory

Excellent attention ... there is a bit of a wait, you have to go with patience ... obviously as for everything.

Contingency plan is missing, since when I went everything was very messy in the public attention

It's fine but the ticket issuance fee is a bit high

Terrible service, they provide a solution only by entering the call center platform and the call center in the office

The attention is cold and poor, little help for the resolution of a problem

My last two experiences were not good at all. I do not recommend it if it is not strictly necessary.