LATAM Airlines Group Review

I had an expedited and friendly attention. They answered my questions adequately and they solved me without problems a change of flight that they had made to me, being able to travel at the time I wanted.

Gentlemen Lan Chile
Francisca Jaque Pinto RUT 5780546-3 and Jaime Castro Castro RUT 6055862-0 go to You to request the following, We have flight back to the City of La Serena for Sunday 26 of this month, for reasons of my husband's health is that we need to travel on Tuesday 21 of this month at any time. So we come to ask you to have the possibility to change the tickets for the required date.
Knowing their spirit of collaboration for their Users waiting for a favorable response, greets you
Francisca Jaque Pinto and Jaime Castro Castro

Great experience and good service from collaborators.

Although helpful I think they can give better offers to their clients. Since at the level of routes they have them

The excellent attention of the staff to the public and the answer to the questions

You can do nothing more than buy tickets, no major assistance

A terrible attention, just send to see everything online

Good attention, from a very kind man. Not so of a lady who did not give me the information she required.

Extremely disorganized. LAN and TAM systems are still incompatible. Rude stewardesses.

I received positive attention, without delay at noon, clear and precise about the offer of tickets to Lima Peru.

Unfortunately, most of the procedures are done over the phone. The public attention is only for sale

Impersonal attention ... you have to solve your problems or queries yourself ... so that the person at the entrance .. tells you that if I can not solve the problem on the PC .. she can not do anything. ...!? Zero quality of service.

Good service, but the offer plans need to be improved

They have people who don't know anything !! They have to prepare better ...

The company has greatly changed its service in recent years.

The CALL CENTER does not provide a solution and cases cannot be followed with the same person. The response times that are given DO NOT MEET THEM.

Air tickets or TICKETS do not meet their conditions, for example with STOP OVER.

ON BOARD everything changes, because the attention even being ECONOMIC CLASS is of the best level.

I was buying tickets for one of my trips, good attention

I gave up and there was never a refund of two tickets

The address is incorrect ... why do not they update the information ??? : @ not deserve not even a star!
What anger!

Good attention, but some services need to be improved.

Never fly with LATAM. Their service is horrible and you will only have problems.

There is no adequate customer service at the time of consulting on the pc..and they were not kind when asking when I had a question on the pc .. that was my experience. .

Debit card payment is not working, they know it and nobody seems to care ...

It's useless, the only thing they do is tell you that you have to call the call center and they do not deliver a solution.

A lot of public and little staff. Long waits for attention

They have always fulfilled me in everything. The best travel experience for me and my family :)

I went because I have been trying for two months to get my money debited, I was double charged on my credit card for 202 thousand