LasVegas.Net, LLC Review

I was thinking of switching to this company. So I came to look at reviews and there are a lot of great reviews. Although, on the few negative reviews the owner is very combative. Reviews are not just for current customers. I can know someone who has this service, like I do and he s told me great things about the service. I took it upon myself to do further research. The lack of compassion or effort to resolve issues with the people that have been writing the lower starred reviews is blowing my mind right now. This act of unprofessionalism is just a warning for the rest of us that were thinking of purchasing this internet service.

My friends and I were inside El Cortez Hotel and we found that we could send our pictures online via LVNet's Internet service better than inside Container Park or the Cortez. We wanted to reach out to our friends. We were able to thanks to LVNet.

I too am not a customer yet...was considering changing cause I hate Cox.
Having read the reviews it appears that visitors are catered to, while locals are treated as 'less than'. So, much as I want to change, this company doesn't look like the one to provide a big difference. Too bad....

After reading the reviews on LV Net, I chose to go with this company over Cox for internet service. I regret it now. I've only had the service for less than two months and I can't tell you how many times I've had to call technical support because my internet keeps cutting out. If it doesn t cut out, the service is slow and videos need to buffer. I don't do any gaming or anything that extensive. I just go on the internet and stream Netflix or Amazon. I don t have multiple devices on just maybe the TV or computer and my phone. Yet, I can't get reliable service from LV Net. This last time that I called, the tech tried to place the blame of my bad internet service on me or my usage and router. That was it. I'm done. They referred me to customer service. Now, it seems I'm locked into a year contract I didn't know about. Ugh. If you're thinking of using LV Net for residential use, do your research. I thought I did. I regret my choice.

The internet is super fast! My friends use it at the gym and they loves it. Definitely should check them out!

Early this morning (Sunday August 30th) I had to conduct business online and I found out that I had no internet connection. I tried several times to contact customer service but the phones were down, and the website was down when i tried to use my cell phone to reach them. After doing that I then looked at the customer reviews for LV.Net to see if anyone else posted the same issue. And after reading the reviews I noticed a response from someone named Jennifer, and in that response she left a phone number. I assumed it was her work phone number and planned on leaving a voicemail so she could get back to me on a business day (Monday). But when I called her number she answered me in a tired voice as if she just woke up. I was surprised that it was her personal phone number and that she would pick up the phone at 5:17 AM. I explained the situation and she said she would investigate the issue and call back, after five minutes she called back and told me there was a nationwide internet issue. She told me she would keep in touch in case there were any updates, she called three times to inform me about the issues and updates. I am grateful for this service and for Jennifer's help, I did not expect an employee to wake up at 5:17 in the morning and help me through this situation. Kudos Jennifer and LV.Net!

I'm at the LVAC and the wifi is the best for my workout

They wanted $150 for installation (for personal internet), and then $60/month for 5mb down, and 1mb up. Absolutely absurd.

Perfect connection. Never fails when I link up along Fremont Street downtown. Thanks for helping me connect downtown.

The speeds arent the fastest, and you can't have an open NAT type. The service is reliable though, even through storms. Something else to be aware of. If you accept the contract for a year, and 6 months in decide you want to up your speed, your contract starts over for another year. If you want to cancel, its a 200$ disconnect fee. Customer service is a plus. They'll work with you to meet your needs.

Great Internet and fast speed @ Las Vegas Athletic Club

I decided to check out Lv. Net because the wifi in my gym is fast and they directed me here. Everything so far has been pleasantly easy. Thank you!

Fantastic company, with really great approaches to growing tech industry. Totally exceeded my expectations after hearing about it from a friend. This service has it all, no matter what you're needs are. You're covered.

Terrible customer service. Takes over an hour to restore someone's service. Like they have to send someone out to flip a switch. Its all computer controlled. It makes zero sense to have a customer wait an hour for a ticket to go through a system when you can reactivate my acount through computer. My money was taken immediately why does it take an hour for my internet to be " turned on". Managers are just as rude and short tempered as the customer service reps. I wouldn't take my business here if I had an option but unfortunately they are they only provider for my area. What a joke of a company.

This is Joe Vento. And I use the best - LvNet. Personal service, fastest connection, they always help me and Thomas answers my calls immediately

The data center is wonderful. The best customer service for an ISP and I have used them all. Thanks for the excellent service.

I have never had a problem with my high-speed Internet, we have multiple devices on Wi-Fi and no issues and they even come to California for service can't go wrong with that

Service is excellent!! I get the wife downtown and can send pics to my friends. Thomas has great customer service with wifi at our club!

Your Internet helped me achieve the speeds I needed. Special thanks to Thomas for helping our government programs the Internet in rural areas.

visiting Vegas from Canada ....free WiFi on Fremont street is awesome!!
vegas baby!!!

The best decision my husband and I made 5 years ago was to call lvnet. Their service is extremely excellent. Maria in billing has gone out of her way to help me when I have needed her help. Maria has always promptly responded to me by email.

The Wi-Fi downtown was great. My friends and I were visiting from Ankara. We stayed downtown where the fastest connection we could find to send photograps home was LVNet.

Special thanks for showing me how to get online downtown while visiting for the business meeting. Your experts were very kind. I was able to connect with my experts on the West Coast.

Jennifer from lv.net called about my issue, everyone from billing to technical got involved this company went above and beyond the call of duty, I'm thankfull and happy to do business with a local internet provider that cares about the customers needs, 5stars no way you get from me a very happy local business owner.

I work with gamers and they only use the best internet. They all love LV net Internet!

Your tower helped us so much in Nye County. Now the school, as well as our house, has Internet. Fast Internet. We didn't have that before you guys came to the community. We would like to thank Thomas for meeting with us at the Community Center.

Thank you customer service. Thanks to you, I created my first website. Had the Internet installed yesterday.

I connected with my friends from the Nerd at Neonopolis by using LVNet. I couldn't find a connection anywhere else downtown until the bartenders told me about your high speed then I was able to connect quite quickly. Thank you

Excellent service, taking innovation and dedication to a new level. There NOC team is outstanding, and there collocation service is perfect for a growing business.

Very pleased with the affordable solution they offer for high speed internet in our N Las Vegas industrial area. They have been great to work with, there 24/7 LOCAL support is a plus.

Speed and quality are great, my son is a gamer. And lag is never an issue. 5/1 worked for the whole house. We put the Xbox at the top of the QOS. So everyone was happy.

Install prices are step, but the time to complete a point to point radio install that will stand up against Las Vegas winds should not be done haphazard.

Works fine if you're looking for simple surfing, and streaming. But once you get to playing any type of game, constant lag spikes.... No matter what

The Internet phone service in our restaurant is super fast with your internet

im at the las vegas athletic club hooked up to ur great internet

You get what is promised. cust support is excellent. Issues are addressed as soon as they are posted. will recommend to others

I work here now just started on Monday I love it. Great group of people willing to help and support their customers. I suggest if your tired of your internet give these guys a look see you won't be disappointed.

From the locker room to the gym floor, Thomas showed us how to use the Internet at the gym. Great PR fast connection

My boss ordered this for the warehouse and it s nice. Love it.

LV Net is awesome. We needed internet at our facility and they came through. They have great rates and their service was outstanding. I can t recommend them enough.

Best Internet provider in Las Vegas !! Hands Down the best customer service skills and awesome tech support !! Don't waste your time and money with the other guys !

I love having the free wifi at LVAC off of 215 and flamingo. It works great!

Customer service was wonderful! Got a very nice lady on the phone who helped me with my issue promptly. Very happy to be a customer.

Our gym in Green Valley has free Wireless thanks to LVNet

I work at LVAC and they have installed there wifi here and it works great ! Highly recommend

The Internet at the Las Vegas Athletic Club health club is always reliable. Thanks Thomas for coming to the gym to show us how to download music videos on the tread mill machines

I have been working with LVNet since early 2014, I have had very good experiences with LVNet in regards to biliing, service, and even urgent tech dispatch which recently occurred.

Really great service downtown with the wireless LVNET. I go to nightclubs and send my pictures via LVNET right from Fremont Street and LV Blvd. Perfect service.

Never had their service but I do hear that they have fast speed service but for me the down side is that they want you to give $100 for the installation fee and then on top of that 65 or $75 to start the service to me I feel like why are you paying for the services when you haven't even used it for the 30 days I feel like you shouldn't have to pay the 65 or $75 till the following month now a 100 dollars for the installation granted that should be paid up front but to have to come out the pocket 165 or 175 that's a big chunk just to start services so I see why people settle for CenturyLink like I did I was going to cancel my service but after calling today I said never mind im going with CenturyLink....And to your comment below it's States give a review just because I'm not a customer doesn't mean I can't give my opinion so this was just an opinion I wasn't giving you guys a bad review I was just speaking the experience I had to try to become a customer

Same as Cox and CenturyLink in town, unreliable service, slow speeds and signals that constantly go out. Waste of money.

Excellent customer service to help with my company's cloud services. I go inside when I have questions, sometimes call, their receptionist welcomes to us with coffee. The servers have never let our techs down. I am grateful for the 24 hour service. Marty runs a great wireless Internet service that provides Internet all over Nevada.

I singed up with them and that is the best decision I have made since I moved here in 1969. Their customer service is superb and my speeds went up dramatically.

Thank you for providing the Internet near El Cortez. I couldn't connect in the restaurant to send my selfies to my friends, but got your free wifi out on Fremont Street.

Great high speed internet, excellent customer service, extremely satisfied.

Very friendly, and their Internet is Faster than other companies. I really recommend their service.

I don't see the need for the residential pricing to be top secret

This place is horrible they continue to make billing errors and the people in billing are unfriendly!!!!!!

I have home service. Horrible customer service. Calls and emails are not returned. Connection speeds are slow and inconsistent. If you want decent service you will have to get a business account for $200 a month. Beware, if you cancel your account for poor quality service (and you will want too) you will have to pay 50% of the remaining monthly service charges ($50 a month and 1 year contract). I was charged $200 unexpectedly when I cancelled (its in extremely small print at the bottom of the agreement) and non functional internet is not a opt out reason apparently. Do yourself and find yourself a better ISP...any ISP is better IMHO.
Also,
The first and second month of service cost $115 each because you have to pay for the installation and setup (they put a little dish on your roof).
All this for a real world speed 2-3mbs connection...that didn't work a portion of the time.

Amazing internet service hands down! No problems whatsoever!

I was so happy to finally find Internet when I was visiting Las Vegas. Thank you for taking my call and helping me out with the new move to Downtown. I really appreciate your great customer service at the Nevada Business Meeting with your government affairs representative.

Never had any issues and the speed is the best I've ever had!

Internet is not at all what I expected! I can t even send out a text message without being kicked off the internet :(.
Customer service was extremely nice but no help to get $125 worth on nothing and locked into a service contract. As bad as Hughesnet was, at least I had everything running (slow but running)
I m literally GIVING $125 every month for NOTHING! Sad

After tiring of internet service companies who--when you have a problem--usually send you to some call center in Singapore or the Philippines--I decided to go local with LV.Net. Whether it's business or residential, these guys are by far the best. The other day, they even called me to let me know I could have a potential problem with my antenna, and could they come out at fix it at no cost? Calling the customer before I even know I have a problem? Who does that? LV.Net does.

Thomas is great guy solid advice on wireless internet!

We can't thank you enough. The children are so happy with the speed of the Internet now that they can download games and play them from a fast connection. I didn't know it would make such a difference. The video gamers in our house love your service.

the internet at my nutrition rush is fast at the gym off maryland pkwy. thanks to your internet. I use it every morning.

Internet works amazingly at the tanning salon. fast easy and efficient. Allows me to help customers

Great service & super fast speeds. Highly recommended!

I have the lowest speed they have to offer and it works well for that but I may need to upgrade with all the people using it. Regardless, it's excellent when I'm on it alone. I've talked to Frederick most of the time when I was having issues and he has done an excellent job addressing my concerns!

Way to much for what they offer. Vegas needs a charter!!

Great internet! I workout & it's great to listen to music with this wifi!

LVNET is where I get all my internet services, including ISP. I have to have high speed internet because I am constantly online to market my modeling brand. I really enjoy how easily accessible help is and I'm glad Thomas has recommended this to me. I will definitely be telling my friends and coworkers about it!!

I was thankful to have your Wi-Fi at the festival downtown on Fremont Street this weekend. With all the pictures we took, we were able to send them immediately with your Wi-Fi. Thankful for adding to downtown's excitement.

I am the manager and everyone Is hooked Into the internet

Best internet service in Las Vegas!! Customer service is definitely on point. Everyone was very helpful and answered all of my questions with a smile. I would recommend to anyone.

The internet service for Residential is very slow and never at full wifi potential its always 4 bars or less. Tried calling to cancel service was told you have to send a email. Once I heard that I knew it would be some bs to follow. Apparently you will have to pay to get out of your contract. Despite being charge 100 for installation and a additional up front bill to start the service. Thats 145.00 in total for me. To buy out your contract which is stated very small. This is something that should be in bold. I should not have to zoom in on important things such as the cancellation policy and literally have to locate where it is on the contract. I am very dissatisfied with the service. Do what you can to avoid this internet provider.