Early this morning (Sunday August 30th) I had to c...

Early this morning (Sunday August 30th) I had to conduct business online and I found out that I had no internet connection. I tried several times to contact customer service but the phones were down, and the website was down when i tried to use my cell phone to reach them. After doing that I then looked at the customer reviews for LV.Net to see if anyone else posted the same issue. And after reading the reviews I noticed a response from someone named Jennifer, and in that response she left a phone number. I assumed it was her work phone number and planned on leaving a voicemail so she could get back to me on a business day (Monday). But when I called her number she answered me in a tired voice as if she just woke up. I was surprised that it was her personal phone number and that she would pick up the phone at 5:17 AM. I explained the situation and she said she would investigate the issue and call back, after five minutes she called back and told me there was a nationwide internet issue. She told me she would keep in touch in case there were any updates, she called three times to inform me about the issues and updates. I am grateful for this service and for Jennifer's help, I did not expect an employee to wake up at 5:17 in the morning and help me through this situation. Kudos Jennifer and LV.Net!