I was thinking of switching to this company. So I ...

I was thinking of switching to this company. So I came to look at reviews and there are a lot of great reviews. Although, on the few negative reviews the owner is very combative. Reviews are not just for current customers. I can know someone who has this service, like I do and he s told me great things about the service. I took it upon myself to do further research. The lack of compassion or effort to resolve issues with the people that have been writing the lower starred reviews is blowing my mind right now. This act of unprofessionalism is just a warning for the rest of us that were thinking of purchasing this internet service.