Larry h miller dodge ram Review

Customer service is everything! Any time i go into the service department to service my vehicle it seems like a problem its extremely annoying its like they dont want my business from now on i am going to jim click!

I have a 2013 Dodge Charger and my fuel pumps went out on my car and had a outside dodge mechanic replace them and the air pressure line would keep popping off and it was doing this for like 2 weeks and every today s it would pop off again so I took it to Larry H Miller dodge on 22nd street at 7an and the had my car figured out and ready by 2:30pm with the problem fixed and now my problem is gone and repaired, thanks to them I m driving my car without the line popping off. So if any thing goes wrong with my car I definitely be taking it back.

Thank you Larry H Miller dodge

I own a 1997 Plymouth Grand Voyager and brought it in for a clockspring recall. Lisa, the service manager, greeted me with a big smile on her face and was very helpful and knowledgeable. They even washed my van for me at no charge. I would highly recommend going to Larry H. Miller Dodge for any of your vehicle needs. When you do go, ask for Lisa. She is amazing at her job!!!

As always very satisfied. Kelly is very helpful and professional

Jesse was awesome and very knowledgeable he really helped us make the decision on what was best for our needs. Chris in finance made what is in my opinion the worst part of the car buying process East and fun.

Great service and great cars. They are really helpful

I was struggling to find a vehicle that could fit in my budget and offset the negative equity I had in my current loan. Fayza from Financing, Ricardo and Aaron from sales and Shawn from Finance were absolutely amazing and worked extremely hard to get me the best possible deal and got me into a truck that far surpassed my expectations!!! Five stars all the way!!

My service representative was DANIEL. He was so attentive and very informative. I waited comfortably in the lounge and Daniel kept me up to date as to how much more time it take. Larry H.Miller should be very proud to have an employee like Daniel!

Nick, Scott, Chris and all the personnel at Larry H Miller did exactly as they said they would do. Fair price, no pressure, in and out and on our way. Made our experience painless. Great Job!!

Everything was done as promised and they even arranged an Uber ride for me!

It was a rough situation and they made my life a lot better.

Customer service Humberto at parts very good and helpful but part they dont arrive on time

Had a great experience . Your service department took me in right away. Mike made me feel real comfortable . was there for a recall and before my ride could pick me up my truck was done. will definitely be back :)

Best buying experience I ve ever had at an auto dealership.

Excellent service, very comfortable sitting/waiting area. Personnel polite and kept me informed on status of work being done. Will continue to do business there.

I was helped by Jordan Thompson and he helped make it a quick and enjoyable experience. He listened to what I was looking for in a car and was able to point me in the right direction. I never felt pressured and all my questions and concerns were addressed and very well taken care of. Buying a car can be a stressful experience, but everyone here was super helpful and friendly.

Good customer service fixed my car without any issue

Responsive service, Nick kept me informed about my warranty repairs. They had a truck rental which was a big help. Will go back.

Fantastic service as always! Super thanks to Service Adviser Kellie! She expedited the process so I could make the long drive home asap. This and other reasons why I make a 200 mile round trip to have my vehicle serviced at LHM Dodge!

The technician did a good job on the diagnosis, therefore not having to purchase unnecessary parts.

Tucson Dodge has always provided me with superior customer service experiences, and I highly recommend them to anyone looking for new or used cars. Their service shop is excellent as well.

Nick in service took good care of us. He kept me informed of the status during the day and got it done in the time frame I needed.

Very helpful. They went the extra mile to ensure my needs were met.

Kelli was excellent. She completely covered all items done to my truck and what was recommended. A very nice and friendly employee. John

Great experience, no pressure. Very friendly and helpful.

I had a tire issue and walked in on Saturday without an appointment. Kelli was able to work
me into their full schedule in a reasonable timeframe. I hadn t noticed that I had a cracked windshield on the bottom of the driver side. They replaced the windshield as the vehicle was waiting for a spot to get the tire changed. Saved me a trip across town. Everyone was extremely friendly, knowledgeable and working as fast as they could to reduce my wait time. The price to replace my tire was less than a shop which I had contacted. Great service at a fair price!

Had a problem with my 2012 Charger, Charles in service department got me in and out same day. Excellent experience. Will definitely give Charles a call next time I get service.

HORRIBLE! DO NOT BUY A CAR FROM THEM! THEY OFFERED ME A GREAT DEAL THEN TWO WEEKS LATER TELL ME I NEED 1,800 DOWN!! I WOULD NOT WISH THIS ON ANYONE! WAS SO HUMILIATING!!!!!

BEWARE OF YO YO FINANCING TACTIC AND REPORT TO FEDERAL TRADE COMMISSION. My mom, Julieann Sanders, bought me a car for my birthday and worked really hard to get it for me. After over a month of driving it, we found out that this dealership had lied and tricked us and is now trying to take the car back while still keeping my old car we traded in and is now not answering our calls. She worked with Troy the salesman and a financer Art that were both extremely rude. We've been talking with the attorney general because they're yo-yoing and how they went about things like lying about not actually having their own financer ready for us is illegal. They pulled out and blamed each other over well over the 10 day mark. Good job on screwing a family over. Also for saying that we couldn't get a loan for a cheaper car, making us buy a more expensive one for over $350 a month.

UPDATE: They have called and will not work with us on this. They demanded the car be returned in the morning, 7/15, and that they will only give us $1000 back instead of refunding the entire amount spent. They also stated they would return the car that was traded in but according to other reviewers, that is usually a lie. They also stated in the call that this is all due to not getting my mother's driver's license number in time which is not a valid reason. She supplied them with her driver's license number and gave them a copy of her actual driver's license within an appropriate time frame. An attorney general, Mark, has tried to make contact with them to let them know they can't be doing what they've done/what they're currently doing and they aren't answering his calls.

UPDATE: Came in, the receptionist said loudly, "OH THAT WOMAN'S HERE" and proceeded to make my mom extremely uncomfortable. One of the managers Dave was very nice. However, they returned our car back with no gas, it's not running properly, and left trash inside that we did not leave when we turned in this car. I'm honestly afraid driving it home, it feels very wobbly. We got a receipt for a refund of $1000.

Todd and service department did a great job in a short amount of time. Everyone was very friendly and made you feel like you were the most important customer of the day.

After spending 2 days trying to work a deal at Jim Click Dodge me and my wife decided to drive over to Larry H Miller Dodge on 22nd st. I was very impressed with the service they offered , Our salesman Abel Castaneda was awesome. make a long story short Larry H Miller beat Jim clicks price all across the board they even gave me more on my trade In. Chris Chadwick the sales manager assured me that he would do everything possible to make the deal.. Everything went smooth and was updated on every step while we waited.
Once again Thank You Abel and Chris fro making this the best buying experience!!!!!.

I have bought 2 cars from this place and both times were awesome, well, finance was a bit bumpy but the rest of the process was great! Good prices that make the trip to Phoenix not even worth it. Service is on point as well, fast and reliable. Good place to do business.

What made the experience so great is because of the service writer Lisa. If it wasn't for her I would have gone somewhere else. She's on top of her game, never talked down to me or belittled me as other service writers has in the past. The work preformed seems to be done to my satisfaction, time will tell.

You are their favorite person when you're purchasing The vehicle... But nobody After the Sale...

This is the most poorly run dealership/Service center I ve ever seen. I waited in the service bay for 25 minutes in 110 degree heat watching employee after employee ignore me. I finally gave up & went inside only to be herded against a narrow back wall with other customers all wondering how to get help. I finally interrupted someone who couldn t be bothered to look up from her screen and she said, someone will be with you eventually . Really?! Left my car @ 11am and received my first phone call 30 mins prior to close to let me know they never even looked at it. That s right, I had no car for a day for no reason. I called the next morning to ensure work would begin & they couldn t tell me whether work had been started and when it might be done. Inept and could care less about your business.

Lisa was amazing, truly went above and beyond. Took my car in for break check and was able to get me in a rental so I can run my errands!

The team is great and shows you what is or isn t wrong. Very helpful

2 years ago my former car salesman retired. I wasn't sure who was going to help me in the future with car purchases because he'd sold me every vehicle I've ever had. I came across Larry H. Miller Dodge Ram and a gentleman there named Carlos J. who guided me into honestly the vehicle of my dreams! I highly recommend Carlos as your salesman! He never once rushed me. He listened to all of my budget concerns, family concerns, and long-term concerns as far as purchasing a vehicle I wanted to pay off and keep to give to my children one day. He was patient and extremely kind. I will be purchasing all future vehicles from him! If you get to read this Carlos......THANK YOU!! To you and your amazing team at Larry H Miller!

Lisa was an incredible and nice service person, she helped us out with everything we needed and answered all of our questions.

Kevin was my service rep. He was very friendly and took time to listen to my series of minor issues with the car...I didn't walk away feeling rushed. He kept me informed on the status of my car. My car ended up having to stay overnight, but he informed me several hours before the end of my work day, so even though my plans had to change...I had plenty of time to adjust my plans. Everything I asked to be taken care of was resolved, along with several other updates that my car was due for. Overall, the experience was great and I would absolutely take my car to Kevin again.

Kind and professional. Took excellent care of my vehicle.

Simply put, by far the best experience we have had yet! Thank you all for making it painless and enjoyable, our Great Dane loves the new rango!

Really bad service. They just waste all of your time. Don t go to this dealership at all.

I had scheduled an appointment for my 2016 Impala LTZ to have a oil change which was part of the package that I bought when I bought my car I arrived at 3 and I didn't get home until 7 so it was over 3 hours maybe even three and a half for oil change but they were nice and considerate thank you

Honestly, was very helpful and satisfactory, attendance people were very friendly, makes me comfortable

I usually buy in Phoenix, I can`t seem to find any deals in Tucson. LHM seem to want to deal and made it happen!

Everything went well, nothing unexpected. Have a feeling it was sitting there done, no call? Sent text as asked no response, called and it was ready.

Good business with car purchase even better with integrity of Larry h Miller service center always going above and beyond for customers thanks once again for keeping my ram 1500 sport running smooth and fixing any problem within the fast time frame you do thanks Juan and service center once again

We are a Mopar family and John, in the service department, made us feel right at home during our visit. The entire staff in the service department are really a great group of people.

Great experience! 2nd car I have bought on my own and Ryan and the crew were so helpful!!

Lack of attention to details and customer service.

I was quoted a price for parts for my Ram 1500. They were going to have to be special ordered, so I went down to pay etc. I get to the parts department and there was a significant price difference. The parts rep went and spoke to the person we talked to. He said I stated it was a 2500 model. The actual price for mine was 3 times the amount quoted over the phone. While the rep went back to see if the part was in stock, I googled and found the online store for the same dealership and instead of almost 1,000 dollars it was under 700.00.

I was told they weren t in stock and to order online to get that price. So I ordered online, called after I placed the order since local pick up was an option. The person who handles the internet sales said items were in stock... and he would process them in the morning for me to pick them up.

I waited till the next day for a phone call. Never received one, I called to follow up and the same guy answers the phone and processed the order when I called. So I was annoyed that again I was told one thing and it turned out to be something else I.e price/processing-calling me to pick up items.

I drive down to the dealership and sat down in the chairs by the parts department since someone was being helped at the time. About 10 minutes go by and someone walks up to the counter right as the person being helped when I arrived was leaving. The parts department rep completely ignored the fact I was sitting there for 10 minutes or more and started to help this other guy. I made a comment out loud to him and he didn t even acknowledge me standing there.

Finally when the person who cut in line/was helped before me left. He looked at me and asked if I needed help.... I informed him that I did need help and I wasn t just sitting and walking around the parts counter for nothing and thanks for not asking who was first.

He got my items and didn t even offer any apology. I asked to speak to a manger and he pointed to a guy sitting to the right of him. I said do I just go over there? Do you need to get him? Apparently he wasn t his manager but a service manager.

I asked for his direct manger and surprise he is in a meeting.... I m sure I won t be getting any phone call from his manager at all being how well they have done with customer service so far...

I stopped going to this dealership a few years back because of bad service like this and misinformation. I thought to give it a try again...

Nope I was wrong.

This has to be the best car dealer shop I ve ever been too. Literally! Carlos Jurado (the salesperson I worked with directly) was so patient, personable and he was very polite. Super knowledgeable and educated in what he does! The other employees were also very polite and friendly! If you re looking for a hassle free car dealership THIS IS THE ONE!!

Having worked at a different Dodge dealership in the recent past, I was very impressed with their honesty and great service. Its nice to be able to trust a dealership.

The work and prices they offer are great. However wait times are long. After making an appointment, you can still expect to wait 2 hours for an oil change and tire rotation.

We were met at door by Dean Heffelman. He told us early on he was new at the dealership and was still learning. He worked very hard to help us gain information about making the right choice for us. He was assisted by Chris (sorry don't remember last name) and they showed us many vehicles so that we could find the best one for us.

Would be 0 stars if It would let it. Very disappointed in the Service Department@ RAM.Took my truck in for the following items. 1. Oil Change, 2. Stain removal (Covered) 3. Right rear fender flare not tight against body of truck (second time in for this) never worked 4. Bed liner on tail get pulling away (second time in for this issue) re taped bottom last time. 5. Driver seat feels loose @ starts & stops. 6. Transmission lurches forward @ starts & stops (slight). The amount of this list that was done after leaving the truck for the day -NONE - nothing at all. I get it the transmission shop was backed up, but why in the hell has none of the other items get addressed at all. Now have to take time out of my schedule again to drop truck off at the Jeep Dealer this time, work finally got addressed and most fixed.

Treated very well by the woman at the desk. The estimated time was very good. Everything was completed as explained to me.

Great buying experience thatnks to Shannon Geisler great guy told me he would make it possible and here i am with a new 2018 ram thanks

My experience with the service department was great. The people who I interacted with we're personable, professional, and knowledgeable. My rep Michael Maxwell was awesome and did some warranty work with CarMax that saved me about 500.00 .

Thank you
John Wodecki

They really treat their customers like royalty! Best dealer experience of my life.

The Larry H miller sales department is great but their service department is not good. They double book and it takes the whole day to get your vechile serviced.

False advertising. Went in on a email promotion. 2018 dodge ram 2500 crew cab for $15050. Scam. No such vehicle. Wasted time. Sales person didn't even listen to me. Showed me the most expensive truck.

I normally go to jeep but Larry H Dodge got me in the same day the service department is very professional understanding and rock at their job.

Very positive experience. Kelli very professional, helpful and knowledgeable. Wait time was well within expectation. Maintenance performed was done in a clean and safe area.

Broke off a wheel lug and didn t fix it. Nobody has called me to correct it. Shame.

My service technician, Daniel, checked me in making sure any and all issues were addressed. He kept me informed of the service process and informed me of upcoming needs I d my Jeep.
Daniel was courteous and friendly. His positive attitude and the manner in which he made sure that all of my concerns were my makes me confident that when my next service is needed I will return to the dealership.

We bought a minivan advertised on their website. No haggle price, but be prepared to be inundated with service options. I turned down the mechanical service option and the salesperson immediately cut the price by half and asked again. That didn't leave a very good impression. Tire options, oil change options. On and on.

The vehicle has performed well.

The service department is friendly and efficient, but they continually remind you that their bosses require a 5 star rating for their internal survey. Kind of annoying.

After saying this, I would probably still buy from them again, if I needed a vehicle type they sold. Their practices are pretty industry standard.

Thank you Mikhail and Trent for your outstanding work and for always treating me as if I just purchased a brand new car every time I take my old one in for maintenance. Thank you for keeping me safe with my new tires.

I just wanted to thank Thaddius Salazar and Sylvia in Finance for the best car buying experience ever. I have purchased MANY vehicles in my life and this was by far the BEST one. I had a BAD experience with trying to buy a new Ram Sport in Scottsdale. That dealer SOLD me a new Ram but then was NOT able to deliver it! They had traded for it but were not able to complete the trade - AFTER I HAD ALREADY signed for the loan and gave them a $5,000 deposit. They were shady and didn't even tell me about this until 1 day later when I called to find out when I could pick up my new truck - they tried to find me another but I gave up on them -they never even apologized to me! I found one in Tucson (about 110 miles from my house) and talked to them on the phone and it sounded promising but I was still not sure what would happen seeing my BAD experience with Airpark in Scottsdale. I drove down and it was the best thing I could have done. They worked with me fairly and I feel like I got the best deal I could. They gave a fair price for my trade and stayed there until midnight to complete the deal for me. I have to say it was a GREAT experience! I would HIGHLY recommend them - they will do a great job for you -thanks Thaddius and Sylvia for a GREAT experience! I will be back for my next Ram....

Worst experience with this place. Can never get ahold of a manager reception is always hanging up on you. I've been waiting 5 months now for the money they promised me for recommending people. Whole staff is rude.

Both the salesman and his GM are unable to answer basic questions about a car loan. Six days later....and the car I wanted was sold to another customer. Do not waste your time here, as several dealerships in the area are offering special financing.

This has been by far the best car buying experience I have ever had in my entire life!

Excellent service! I have brought my Ram 1500 for routine service. They always go above and beyond.

Great service, amazing staff. I love that there's a courtesy shuttle.

Hit a little snag during my visit, but they were very good about making it right for me. Outstanding customer service!

Yes,they we're very courteous and very prompt and the experience was very very good

Parts department is a rip off. Won't honor their website prices in the dealership. Drove 40 miles one way just for this waste of a company. They wanted to charge me $90 for a $45 part. I'll drive the 120 miles to phx before I come here again.

Travis provided excellent service and explained everything in detail. Service was prompt and the car was washed before we picked it up

Friendly, fast and efficient service for 2018
Dodge Ram Pickup.

Worst experience at a car dealership. Only place I know that raises the price of the vehicle higher than shown online on their own site after you come in cash-in-hand to make the purchase.