Lack of attention to details and customer service....

Lack of attention to details and customer service.

I was quoted a price for parts for my Ram 1500. They were going to have to be special ordered, so I went down to pay etc. I get to the parts department and there was a significant price difference. The parts rep went and spoke to the person we talked to. He said I stated it was a 2500 model. The actual price for mine was 3 times the amount quoted over the phone. While the rep went back to see if the part was in stock, I googled and found the online store for the same dealership and instead of almost 1,000 dollars it was under 700.00.

I was told they weren t in stock and to order online to get that price. So I ordered online, called after I placed the order since local pick up was an option. The person who handles the internet sales said items were in stock... and he would process them in the morning for me to pick them up.

I waited till the next day for a phone call. Never received one, I called to follow up and the same guy answers the phone and processed the order when I called. So I was annoyed that again I was told one thing and it turned out to be something else I.e price/processing-calling me to pick up items.

I drive down to the dealership and sat down in the chairs by the parts department since someone was being helped at the time. About 10 minutes go by and someone walks up to the counter right as the person being helped when I arrived was leaving. The parts department rep completely ignored the fact I was sitting there for 10 minutes or more and started to help this other guy. I made a comment out loud to him and he didn t even acknowledge me standing there.

Finally when the person who cut in line/was helped before me left. He looked at me and asked if I needed help.... I informed him that I did need help and I wasn t just sitting and walking around the parts counter for nothing and thanks for not asking who was first.

He got my items and didn t even offer any apology. I asked to speak to a manger and he pointed to a guy sitting to the right of him. I said do I just go over there? Do you need to get him? Apparently he wasn t his manager but a service manager.

I asked for his direct manger and surprise he is in a meeting.... I m sure I won t be getting any phone call from his manager at all being how well they have done with customer service so far...

I stopped going to this dealership a few years back because of bad service like this and misinformation. I thought to give it a try again...

Nope I was wrong.