The salesman here are not professional at all. I clearly walked through the dealership and not one salesman approached me to see what vehicle I m interested in. I left with my money and my trade.
Friendly, fast, and reliable. EXCELLENT service department!
I bought RAM 1500 Laramie and N joying it... :) The Sales discussion was good and all the folks were helping to understand about the Vehicle.
My sales person Rachael, help me to understand Pros and Cons for select a best one for me and spend extra time to meet the expectations. Thanks Glen Gibbs, Rachael and McLarty.
They are very unprofessional only person that tried to help me was Donna, I was told I was approved for a certain amount then told I wasn t approved and they went back and fourth with me! They don t call back you have to call a thousand times just to get some kind of answer they transfer you to people and it goes to voicemail this place is BY FAR the worst dealership I ve been too. There 95% approval rate is a lie and all they do is get your hopes up. Only reason they got two stars from me is because Donna tried to help! They ran my credit and said they were going to get me into something and didn t. The worst do not go there!
This is the first time my husband and I have gone through McLary Daniel to buy a vehicle and the experience was so great! Nathan and the team there were great to listen to our needs and went above and beyond to help us get the vehicle we wanted. Everyone was so nice and didn t treat us like we were just another sale. I will definitely be back for my next vehicle.
Jake, Tracy,Brad, in sales and Mr Royal In finance were amazing! We had a close to pretty bad experience at Mclarty CJDR Springdale (and with recommendation ) gave MD CJDR Bentonville a try. Tracy and Jake worked with us and brought in Brad C to help us be on same page and fully transparent. A honest deal was worked out and we look forward to recommending each one at Bentonville for future Ram buyers
Amazing car buying experience! Ben Royal treated us with such respect and professionalism. He worked his six off for us, going above and beyond to meet our needs and wants. I purchased a used Jeep Renegade and absolutely love it! I ve been eyeballing it for a week and Ben has been in contact, texting (I m on the cusp of Gen X and Millenial) and BUSY! He made this experience convenient. He is salt-of-the-earth people and that is hard to come by these days. I couldn t have asked for a better salesman. If you are wanting a haggle free, no stress, good time, go check him out, I guarantee you won t be disappointed! And of course, we cannot forget Patrick Madden for his attention to detail and having our back as well. We will definitely return for future purchases and hope to work with Ben again.
Had to pay for a alignment they couldn't fix. The break room is worth 5 stars though.........Once again in August of 2018 we dropped off my wife's jeep before 8am to get a issue fixed under warranty. Appointment wasn't until 10:15 but we was told we could drop it off & leave it. Wife called through out the day to find on information on it but could never get an answer. I ended up calling around 3 & was told they got backed up & could not get to it today even though we had a appointment, which the service guy said the appt was with him & not the technician....ok? So I said ok I'll bring her to come get a loaner & he informed me he wouldn't have a loaner till friday. Wth! So we went & picked the jeep up & took it straight to fletcher in Jane Missouri & got a loaner & left it overnight.
Purchased a Camaro ZL1 in May. Waited a month for the tags, but still nothing. After 5 phone calls, all of them saying they would return my calls, which they never did, I finally got another temp tag in June since it expired. Now it's July, still no registration. The temp tag expires on July 15 and once again now returned phone calls. I've been emailing the salesman who keeps saying "I'll find out for you", ", let me get in touch with the finance department". After all that he just gives me the number and says I should call them. This is the worst customer service. Nothing but lies and run-arounds. And I still don't have an answer. Go somewhere else.
Update 7/5/19:
Just called the dealership and got into contact with Malia Stratton. She's the only person to reply to my phone calls. She found out the info for my registration and assured me that she would call before my temp tag expires and overnight me one if I had not received my tags. Very professional and courteous.
Good place for an oil change, haven't bought a vehicle here though.
Nathan Palacios made our buying experience seamless & painless. He is such a pleasure to work with. Even if you just want to test out some cars, we highly recommend Nathan!! He is very knowledgeable, honest (even for a car salesman!!) & worked with us to get us the best bang for ur buck!
Toby Myers was extremely helpful in my process with the dealership. Thanks to Toby I got what I needed done on my car in a fast and very friendly way. He made the whole experience easy and worthwhile.
Friend staff, very helpful and were able to answer all of my questions, unfortunately they didn't have the Jeep I was looking for.
Brian was an awesome salesman he take care of me and my family could not have asked for better service I want to give him a five star because of the hard work and dedication he had thank you for having him as part of your team
Allen was a really helpful. I didn't end up making a decision, but got some great information for when I'm ready to buy!
Always a pleasure working with Phillip, he is knowledgeable and professional!! Highly recommended as a sales associate and McLarty Daniels has a huge selection of vehicles, your sure to find your next new/used vehicle there. Highly recommended.
Just bought a new 2016 F150. Joseph Reed helped me out big time and made the process as smooth/ easy as possible! Great salesman and an even better man! Highly Recommend
Why would you put lugnuts on so tight that if you have a flat you have to call someone to change it for you because without super human strength then you can't take the tire off yourself. What a waste of time and money. I have been changing tires since I was a kid so I have the ability to do it myself . Poor form on behalf of the service center. I will not ever go back there.
Great place to shop Coutrious knolageable and a large inventory I recommend it
Ryan Stewart he is Amazing to work with ... I would highly recommend anyone to go see him about your service... so glad he has helped me... always Honest also.
We have bought two vehicles in the last year from Mclarty Daniel DJR. We had an excellent experience with the staff throughout the purchase of both. Our salesman, Cody Hood, was very professional and met our every need. Would recommend to anyone looking to buy a vehicle in the NWA area.
I had a fast and easy process getting my car fixed thanks to my advisor Daniel
I purchased a 2015 Chrysler 200 S on 5/30/15. The whole process was an easy one. Everyone was so friendly and helpful. I am so glad I went with Landers McClarty for my new car
Ryan Stewart is the best around! He is always so kind, helpful and gives the best customer service!
I have worked here for a year and a half now and I enjoy coming to work everyday and meeting new people all the time.
Brian was great and he found exactly what i was looking for. Made the process simple and enjoyable
Great staff and helpful from start to finish with a quick purchase of a Jeep.
Allen Swearigen was the one who helped me an he was extremely friendly and professional.
He answered the many questions I had and made the process super easy and painless. Thanks Allen!!!!!
I highly recommend this dealership. Ask for Ben. He listened to what was important to us and matched us with a car that met our needs at a price we could afford. Would highly recommend him to anyone.
We bought two vehicles through our salesman Brian Hausback, it was a very smooth transaction, and the best experience, I would definitely recommend asking for him, he goes above and beyond to make sure you get what you want.
Special shoutout to Benjamen Schmidt for being such an excellent resource throughout my car buying experience! If you are ever in the Bentonville area and in search of a new set of wheels definitely look Ben up! He knew everything there was to know about each car and gave me professional/honest advice so I knew what I could realistically manage. Thank you McLarty Daniel for hiring excellent staff!!!
Purchased a used car on 2-29-20 and could not have been happier with my experience. They were transparent about their pricing and throughly explained every part of the process for a first time buyer. Brian Hausback was the sales consultant that assisted me. He was a delight to work with, and I hope he is still there when I purchase my next vehicle.
Came in for an oil change and got the best customer service from Daniel
Allen Swearingen will provide you with the best possible customer experience when buying a vehicle, which can cause some anxiety. He is patient and kind and understands that buying a vehicle is a big decision. You can rely on his knowledge and guarantee that he will find you the best vehicle to meet your budget and your needs. Go see Allen at McLarty Daniel Chrysler for your next vehicle!
Needed my caravan checked out. Super fast and the service department guys were awesome. Thank You.
Ryan the service adviser is one of the best there is. Every time me or my wife take our vehicles in to be serviced Ryan goes above and beyond to make sure we are satisfied. Ryan is very knowledgeable on different services that are needed and will always try to find you the best deal on price. 100% recomend there services they offer at the dealership you wont find a better or more friendly place to have your vehicle serviced.
Great service here at McLarty Daniel, thank you Daniel Tapia for the help
Caleb was my sales person. Was honest from the beginning and not pushy at all. Made trading or old vehicle and getting a new one quick and easy.
Had a wonderful experience with my vehicle purchase. Brandon Brown was very helpful throughout the entire process and always had an answer to my questions. Will definitely recommend to friends and family!
Great service department. Will definitely recommend.
Ordered part for recall air bag. Got part in promptly, got it installed quickly. No problems.
Thank you to the service team at Mclarty for helping my 200 run smoothly!! I recommend Daniel Tapia for all your mopar service needs!!!
This is the place to buy your next vehicle!
Talk Nathan Palacios.. He will not just sell you a vehicle,but he will put in a vehicle that best suits your needs! Wide range of selection from work,off road or fast and furious they will hook you up!
Teah was great to work with professional, prompt and courteous
My car buying experience at this dealership went very smooth and I am very happy with the service I received. Sales person Joseph Reed helped with understanding the process. I would highly recommend him.
Too bad I couldn't give negative stars, i definitely would. Was lied to by Sammy the salesman and Patrick the guy that does all the final paperwork when buying a new vehicle. They are very unorganized and unknowable as to how things work with their company. Was told the inspection on the used vehicle we were buying was done, only to find a bulb out and bring the truck back in the first day following the purchase to get it replaced. After 6 hours or better of sitting in their waiting area they come out and tell me I need to schedule the inzpection to be done. Then Sammy thought it was fair to just leave my family of 6 without a vehicle while they took 3 days to service and inspect the truck. I explained that was not going g to work and was of no fault of my own and several hours later managed to get a loaner vehicle that would fit 4 of our 6 family members. Was straight up lied to by both these clowns about a refy to get the payments lowered, even after several in depth and detailed conversations. I would not use McLarty Daniel again if it was the last dealership for 1000 miles in any direction. Do yourself a favor and go somewhere else to purchase your vehicle, burned me twice one 1 truck.
I will definitely be buying my next truck from McLarty based on my fantastic customer service experience with the service team. Daniel was super responsive and helpful when I had to put my truck in their shop for repairs.
Made an appointment. Told we would have to wait after making an appointment. Waited longer than what they thought it would take. Changing tires after making an appointment should not take 2 hours +. Damaged two wheel studs. I replaced at home, because I didn't want an impact gun used again which was the likely cause of wheel studs being damaged. Also on a seperate occasion was charged a little over 100.00 to plug in an air bag seat sensor to attempt a fix that ultimately did nothing. I have to update this. Took it here again because of scheduling. Tried to schedule some tire changes. Went in and they took the wheel lock off and switched the lock to stock lug nut and lost the lock and the key to the locks. I had to purchase a new lock key and waste my time here. I check the car everytime I take it anywhere for tires or anything. They said they could not change tires because I didn't have the lock. They changed it and lost/stole it. We won't take our car there anymore. Had warranty air bag work done, and they damaged the clips for one of the vents. So the vent doesn't sit flush or really hold tight like it should. Atleast it doesn't rattle. We also had warranty work for an alternator because the alternators they use on earlier challengers are junk. They should not fail at 60k miles.. They did reimburse us for the previous alternator which is nice so we had one win out of four visits.
Three times of disappointment trying to do tire changes, charging to diagnose and fix an electric issue they didn't fix, and recall work that damaged other things. I don't recommend taking your car there. Even if they are willing to make these things right... they shouldn't mess up changing tires. That is one of the more basic jobs when it comes to automotive work. I have changed engines, and transmissions in vehicles. I don't have the machinw to change tires, and had a warranty I thought would cover the electrical issue they didn't fix.
Joseph reed is a good an hard working person he goes be on to try to help you get in a vehicle
I purchased a 2016 Jeep Wrangler Unlimited! The guys at McLarty treated me like family and made sure I was satisfied! If you're looking for great customer service and a negotiable deal, this is the place!!
Couldn't get anyone to assist us. Sales man literally walked right by us looking at jeeps.
The week ending July 12 my wife ordered tires for a 2015 Chrysler 200. The tires were to arrive on Wednesday and an appointment was made (so we thought) for 7 AM on Thursday morning. My wife called to confirm the appointment on Wednesday July 10 and learned there was no appointment but an appointment was made to install four tires. The appointment was for 7:45 July 11, 2019. She arrived near 7:30AM and was told the car would be ready near noon. She made arrangements for some time away from the dealership and returned at 10:30 AM, not expecting the car to be ready. She left again at 11:30 for a lunch appointment and returned near 1 PM and the car was not ready and she could see it being driven into the service area. She inquired about when the car will be ready and was regularly told, "30 more minutes". After a long ordeal she drove off the lot after 4 PM.
The backstory of this is we have used the McLarty Daniels Ford dealership for maintenance on two Ford automobiles and their service is timely and IF, by some weird chance, they cannot meet the time promised, phone calls are made well ahead of the time committed to advise of the delay. We were expecting similar quality of service. The quality of service at the Ford dealership is at such a higher standard you would never think they have a common ownership.
The service manager promised a survey for us to complete, it never arrived. The only benefit we received is a $100 credit against our purchase, but that wains poorly against the poor service. I wrote an email to the service manager explaining all the problems my wife experienced and there has not been follow up. If you are looking for a vehicle in NWA i would in no uncertain terms look somewhere beside this dealership, unless you love to subject yourself with frustrations associated with poor service.
Terren in service was nothing but great. Always happy to take my car to someone who cares.
Excellent customer service from our salesman, Pat Greenlee. Great help from Shakira from the very beginning.
Took my car for service. Waiting room is great! Very clean and the employees are all friendly.
Mr Bryan Lyster assisted us almost immediately with everything we were looking. Highly recommend him and the dealership
I had my car service there. Good people good service.
Had my 2015 Dodge Charger serviced with Brad Lovett. He has always taken care of me and my car. Never pushy about anything always goes above and beyond.
Horrible customer service by one of the employees at the Bentonville Chrysler/dodge/Jeep dealership. I m not going to say any names but an associate accused me of lying to them about being interested in a car we we test drove over night. We decided it wasn t the one for us and they flipped out when we re weren t wanting to buy the car anymore. They were also pressuring us to purchase the vehicle Even though we weren t liking it anymore. They knew that and didn t care, they just wanted me to buy from them on that day immediately. I told them what we wanted and they didn t even look, it seemed like they just wanted us to buy what they had on the lot. The associate told me I was not welcome on any McLarty Daniel car lot anymore and said he was going to tell his associates and managers to not help me if they saw me on the property!!! Can you believe this!?!?!? All because I decided not to buy the car we were looking at. Buying a car these days is difficult enough, we don t need some shady salesman to add to it...
Came in early on Saturday morning for an oil change and maintenance, no appointment and was out in an hour. Great job. Incredible service. I highly recommend using McLarty Daniel.
Went to McLarty Daniel to browse their selection and quickly found a great deal. This was my very first experience purchasing a new vehicle and my salesman, Dillan, made the process so easy. I drove off the lot with a car I love and I definitely recommend this dealership to all who are in the market looking to purchase a new vehicle.
I had the best buying experience with Yelitza. She went out of her way to help me find a car and a more affordable insurance. I highly recommend you ask for her when buying a car.
We have bought our last few cars at McLarty Daniel Jeep. Caleb has always been amazing to work with. Since he's been promoted we worked with Ben this time and had another great experience. We gave Ben our parameters and left with a car a few hours later. He found what we needed and had us in and out quickly. We will definitely be going back to Ben next time we need a car.
A big thank you to Ryan and his service department. We have purchased three vehicles from McClarty and we couldnt be happier. The team has taken care of our needs and more. Thank you for making our family vacation wonderful!!!
Yeli is definitely the one you need to see if your in the market. Super helpful I've sent multiple friends and family to her. She always takes great care of them!
Tim Rueda is the best salesman I have ever encountered for any car buying experience I ve had! Thank Tim for your attention, care and knowledge of your product.
Thanks goes out to Harley Jobe for making our truck buying experience a great one. Thanks for all your hard work making sure the details were all in order!
Pretty bad, left my car for service they had it for 2 days and did nothing. Terrible
This dealership has horrible customer service. They lie to you every chance that they get. Went to purchase a 2015 Jeep Cherokee Trailhawk that was found through TrueCar, It had guaranteed discounts of $6,711, they tried to say that it was not applicable and the most they could give off was $4,000. It took telling them that we would get an attorney for them to agree to the price. They were trying to work the deal in the evening and I understand that financing takes time however when the customer calls the financing company and is told they are approved but the dealership cannot get a response from the finance company it shows that the dealer does not want to make a sale or do business.
Cody Hood made our car buying process Fast and easy! Awesome staff and couldn't have asked for better service!
Simply the best place to buy a new or used car. I know.
The 5 star reviews all sound similar enough to make me suspicious. I have bought three vehicles from this dealership as I have had decent luck with the sales team short of one dishonest fellow who is no longer employed by them.
I quit taking my truck there for maintenance 2.5 years ago just due to poor service and general incompetence. It takes no more than 30 minutes to do an oil change in my driveway without a lift and having to actually poor the oil vs pump it in. If I have an appointment for service and I set there for 2.5 to 3 hours, there is no excuse for that. When the inspection report for my lifetime filter (K and N) was marked as recommend replace when it had only been in the truck for a week, that was the last straw for me since I drive to Fayetteville every day, there is no reason to keep going in for that kind of abuse.
My wife has continued to get her vehicle serviced there. They have rebuilt the same transmission 3 times and it's making noise again. They have destroyed the dipstick in the engine. They told her the 4 post spark plugs were gapped way to wide. (There isn't even a measurement for gap on those.) They continually neglect to reset the service engine message for her, so I've just learned to do that for her. It is now to the point where she just has me on the phone when she goes to pay so I can hear what kind of crap they are trying to sell her.
All this time, she's put up with their nonsense. Today they did something monumentally stupid. They were rude to her while they were being sneaky and slow. Two and a half hour oil change and then they put in synthetic without her permission and of course up charged her for that "service." Synthetic isn't called for in her vehicle and she didn't ask for it. Further she wanted a diagnosis for the noise her vehicle is making. The response was no time today. Asked about tomorrow. No time tomorrow. No "Our next available time is..." Just "none available."
I think today was the day she is done as well. I will probably be driving her vehicle to Fayetteville and servicing two vehicles instead of just one. You genuinely suck for causing this Landers.
A big THANK YOU to Russ, Jonathan and the team at McLarty Daniel!
I appreciate you providing me with above and beyond service, giving me a great deal on my new Jeep and communicating and helping to answer questions even weeks after the sale.
You came highly recommended to me by two people that I trust. Now, after working with you, I give you my full recommendation as well!
THANK YOU!!!
Back home on leave getting my jeep serviced and I was expecting too much from all the great reviews I guess. Told them I need routine service and inspection of a small leak and top off on coolant/power steering fluid specifically and 3 hours later they came out, told me I should replace the radiator for over $800 and luckily I double checked because no fluids were filled. Took it back in for 15 more minutes, this time they put some coolant in but still didn't top off anything else... c'mon man.
Went there today to trade. Spoke to salesman Jack Daniel Porter. Spent my ttime waiting for approval. On the truck I was interested in he would not tell me the payment or the interest rate. Instead he tried moving me towards a new vehicle and didn't even tell me. He still told me nothing on monthly payment or interest rates. Left at 1330 because I still never heard back. No response still. 9 p.m. today. Horrible service and no communication. No follow up. Won't be back
Wow! What service! What personal attention to detail! We bought our used van from McLarty Daniel Chrysler and had some problems with the sliding door from day one. However, they went to the end of the road to fix everything that was wrong, and kept us informed during the process. We're very impressed with they costumer service and recommend this dealership highly.
Best experience at a dealership I have ever had!!! Shawn, our salesman was awesome.
Ben Rocks Thanks for taking care of us. Also Cole Fletcher for making sure we had the best after experience. You all rock and we will defently be seeing you all in the near future.
Ok storytime! So I just had a bit of a crisis where I just moved to NY, purchased some fancy new winter tires, and realized I had never gotten the key for my security lugs back from the service department at this dealership. So here I am in NY and the only thing standing between me and ever getting my tires off was somewhere in AR. I called the dealership and explained my situation to a young woman named PATRICIA LEE (customer relations manager). She happily agreed to help me even though my situation was urgent (my new tires need to be installed ASAP) and the odds were stacked against her. After all, there was no telling if we could even figure out which highly specialized key I needed. This was a very difficult situation and while she could have easily dismissed some nobody in a different state, she happily looked into my problem and did the impossible. In less than half a day, she investigated and found the exact key I needed and mailed to me without skipping a beat. As a personal courtesy, she even provided me with the key s model number so I can take my car in the meantime and have a local dealership install the new tires I ordered. BEST CUSTOMER SERVICE I VE EVER HAD, and I wasn t even in the same state when it happened.
Anna Spruiell was awesome very knowledgeable, would highly recommend, great experience!
After purchasing a 2018 Jeep Compass at McLarty in March I had nothing but good things to say (review seen below), but since then the service and responsiveness - or lack there of - has been extremely disappointing. I took my car in more than once for an issue I had been having and after 15 minutes of looking at it they told me it was a "normal design characteristic of the car" and an upcoming software update would help reduce the issue (not fix it, but reduce it). After a few weeks of frustration at the lack of responsiveness from the service team and still no clarity on the issue of my BRAND NEW car, I decided to take it somewhere else. This other dealership listened to me, went through a trial and error process, found the issue and fixed it. Very disappointed with my experience with the service team at McLarty. (August 2018)
(March 2018- 5 stars) As a first time car buyer, I was extremely nervous, but the staff at McLarty made this process so seamless. From the time I requested more info online about a car, to signing my last signature after buying, the staff were friendly, helpful and respectful. I will confidently recommend McLarty and Rick Izquierdo to friends looking to purchase a car.
Allen Swearingen Was Great!
Best service I have ever revived at a car dealership. Allen was very knowledgable on all of the cars I was looking at and helpful at getting me into the right car. Two thumbs up for this guy. I will recommend anyone I know in need of a car to Mr. Swearingen as he was truly willing to listen to my needs and wants. Great job.
Amazing costumer service here. Toby Myers in service went out of his way to make me feel comfortable. Went above and beyond to get me in a great new Jeep and I highly recommended him and the McLarty Daniel Team!
This place is legit! Go see Allen if your looking for a friendly face!
Worst buying experience of my life. I guess coming from a more sophisticated area I was shocked with outdated "wearmedown" approach. Waited for info well over an hour, they came in finally after our salesperson had her popcorn and manager brought in worthless info on payment plans at 8% and "manager could tear himself away fromfootball. This place a joke.
bentonvillecdjr.com
