Todd Beaver

Review of Landers McLarty Chrysler Dodge...

The 5 star reviews all sound similar enough to mak...

The 5 star reviews all sound similar enough to make me suspicious. I have bought three vehicles from this dealership as I have had decent luck with the sales team short of one dishonest fellow who is no longer employed by them.

I quit taking my truck there for maintenance 2.5 years ago just due to poor service and general incompetence. It takes no more than 30 minutes to do an oil change in my driveway without a lift and having to actually poor the oil vs pump it in. If I have an appointment for service and I set there for 2.5 to 3 hours, there is no excuse for that. When the inspection report for my lifetime filter (K and N) was marked as recommend replace when it had only been in the truck for a week, that was the last straw for me since I drive to Fayetteville every day, there is no reason to keep going in for that kind of abuse.

My wife has continued to get her vehicle serviced there. They have rebuilt the same transmission 3 times and it's making noise again. They have destroyed the dipstick in the engine. They told her the 4 post spark plugs were gapped way to wide. (There isn't even a measurement for gap on those.) They continually neglect to reset the service engine message for her, so I've just learned to do that for her. It is now to the point where she just has me on the phone when she goes to pay so I can hear what kind of crap they are trying to sell her.

All this time, she's put up with their nonsense. Today they did something monumentally stupid. They were rude to her while they were being sneaky and slow. Two and a half hour oil change and then they put in synthetic without her permission and of course up charged her for that "service." Synthetic isn't called for in her vehicle and she didn't ask for it. Further she wanted a diagnosis for the noise her vehicle is making. The response was no time today. Asked about tomorrow. No time tomorrow. No "Our next available time is..." Just "none available."

I think today was the day she is done as well. I will probably be driving her vehicle to Fayetteville and servicing two vehicles instead of just one. You genuinely suck for causing this Landers.