Just made my fourth lighting purchase from Lamps Plus, Inc. I couldn't be happier with the three I already have. Beautiful designs and great prices. Very professional, prompt, and friendly service located here in So. California.
The people at Lamps Plus were very friendly and helpful. I have a tall cathedral ceiling and a slope which makes it difficult to find the right ceiling fan. Workers took time to answer questions and provide information. One gave me print outs with specs on some fans. The fan is great and is worth every penny. Definitely a better experience than Home Depot or lowes. I would shop there again.
LampsPlus purchase experience recently went very well. Professional, excellent customer support, efficient, great website, and the transaction was well organized. I purchased wet rated ceiling fans. I have researched this item for about a week and my final choice came down to the beautiful fans @ LampsPlus. In this transaction I spoke with a real person, great idea, excellent buying experience. The online experience was flawless.
Ordered a beautiful floor lamp. I was informed when it would be shipped & I also got updates & I received my lamp one day early. The lamp was packaged & cushioned securely to make sure nothing was damaged. I had one slight problem so I reached out to customer service & a representative answered almost immediately. He was friendly & knowledgeable & solved my problem with no effort on my part at all. Would definitely recommend this company, not just for their beautiful lamps but for their excellent customer service as well.
I bought two flush mounts in plain dull gold finish. They come with the bulbs installed. Very elegant and simple. Highly recommend this store for your lighting.
The lamps are beautiful, bought 2 sets there. The prices was very reasonable. One out of four of my packages was damaged. When I opened it up it was just a lamp shade that had been damaged during shipment. I was dreading not to call for a return, because I hate to return, so I did call and the lady was so nice , kind and understanding they will send me another lamp shade w/o me returning anything, that was so awesome I really appreciate it.
Couldn't find any light fixtures locally in our price range and style. Melody was able to provide us with several options that met our needs. Very pleased with our shopping experience!
Placed an order late in the afternoon and called customer service early the very next morning to cancel. The tracking indicated the order was still in processing and was only a pending charge on my card. Around 4 pm I received a system generated email that stated my order was already shipped and could not be canceled. Odd since the tracking still reflected NOT shipped and my card not charged. Now I have to return the item and pay shipping. Customer service is key but obviously not with this company. First and last order with this company
Excellent products, price and shipping! The Chandelier presents just as it did on line. We love the elegance that it added to our home. This isn t our first, second nor last Lamps Plus purchase.
Ordered a $300 outdoor light over the phone from Lamps Plus on Friday 2/19/21. I received an email the next day Saturday 2/20/21 that my order had shipped and I would receive it by 2/25/21. I was extremely happy. Then as I kept reading the email I noticed the ship to address was Lincoln, Nebraska which was incorrect. I live in Georgia! I immediately replied to the email telling them of the major error. I called the company as well but they were closed and I was unable to leave a message. Sunday, February 21, 2021 I called Lamps Plus again and spoke with a representative who told me she would document the error on my account and notify the shipper but didn t think there would be anything they could do. I asked her then if they could just send me another order to the correct address or just simply refund my money and she told me no that I would have to wait to see if the item would be rerouted back to their warehouse. On Monday February 22, 2021 I received another email from Lamps Plus apologizing for the inconvenience but in order for me to receive a refund I would have to wait to see if the item to be rerouted back to their warehouse. I replied to the email that this was totally unacceptable and then I called them to discuss. The rep told me the same thing and I asked for a refund and he told me to dispute the charge with my credit card company.
I will NEVER order anything else from this company. The rep told me when I placed ordered that the billing credit card had to match the ship to address.
This was clearly their fault because I gave them my correct address just like I
gave them my correct credit card number. It s ironic they got the money part right!! I don t have my order coming nor do I have my $300 back either. This was the absolute worst shopping experience I have ever had. I hope the owner of this company train the staff better and always take care of the paying customers first. They should ve sent me another lamp to the correct address that I had already paid for and they should wait for the one they mailed to Nebraska to be rerouted back to them. I did my part and Lamps Plus failed to do theirs!!! No quality service whatsoever!!!
lampsplus.com