Lakeland Chrysler Jeep Dodge(Doherty motor group) Review

Not quite ready to deal yet. I just wanted to let you know that Shana Cheney, without a doubt is one of the most professional, knowledgeable sales people I have ever dealt with. Stopped in quite some time ago when we were in the market for a new vehicle. Salesman was without a doubt lazy and not interested in helping us. We left went to Zephyrhills and drove off the lot with a new vehicle. Shana is a very welcome change from what we experienced before.

The salesperson that we had an appointment with stood us up. Then we had to sit around for hours waiting on finance even though we were buying the car in cash. There was also miscommunication about when we could pick up the car after telling us they needed an initial down payment in order for us to take it home that evening. When we came back the next day the car wasn t ready when they said it would be so we had to wait more for someone to help us. We did negotiate a great price for the vehicle. Car dealers should figure out an express process. It always takes too long.

This dealership is click bait. We came in for an appointment at 12 and unfortunately Hercules had a family emergency which is completely understandable but didn t let anyone know that he had this appointment with us so after 30 minutes of waiting, we received a phone call from his assistant asking if we were going to come in for our appointment that we confirmed 3 separate times, even up to two hours prior to arrival. We live about an hour and a half away so before we came down we wanted to make sure that we could stay within our total budget out the door . He said of course and we could get something worked out. After the assistant figured out that Hercules was not at the dealership they stuck us with Crystal from Arkansas. A nice lady but she had no idea what she was talking about. She wanted to run a credit check after we told her we didn t need financing through the dealership because we had a draft from our credit union. She still didn t understand and said we would be looking at a upper 400 dollar payment a month for a 21,000 truck. We reminded her that our draft meant we already had a loan from the bank therefore would not need financing through them. We had 3 trucks we wanted to see and wrote down the stock numbers so they could pull them. (The whole point of making the appointment). Crystal walked around clueless looking for the keys and we ended up having to help her through the whole process of finding our desired truck. From locating it on the lot of the Toyota dealership next door and checking to make sure we could afford the truck according to the stock numbers we found on the website to explaining the expense sheet TO HER. She was very ignorant to the whole process. They started by undervaluing our trade in/pay off. After we clearly told them days prior that the balance would have to be paid off to make a deal. After having to figure out the expense sheet ourselves, A 21k truck became a 29k truck. (we understand tax,tag and title add to sticker price) but we were shocked with a $1200 detailing fee for THE TRADE VEHICLE that they would not waive. The finance manager Josh came over and very arrogantly started with telling us your car is worth more than what we put. We agreed and continued our active listening saying yes to what he was saying. He quickly cut us off after two sentences to us agreeing with him and said let me get a word in my man. He lost our business at that very moment. We had to remind him to give us our car keys back for our car so we could leave and our car was parked in a completely different parking lot. We have never experienced such unprofessional and lazy behavior from a car dealership before. We will tell people to stay far away from this dealership.

U better know what ya diong and always ask questions, period. I'm just saying...

Had a great buying experience. Amy lee definitely did a great job getting me into what I wanted and could afford. Excellent people throughout the buying process. Thank you!

If you looking to buy a car Lakeland Dodge is the place! Mike Peralta was great! He did everything in their power to help me leave with a new car. The Financial department was also Great! They was able to get me multiple low payments. Thank You!

I want to thank April Waters in parts for the best and and super fast service on helping me with my parts issues.....

Went there. No one came out to help, say hi, nothing.

The buying experience was horrible. They didn t have a vehicle that we were looking for originally on the lot. We went with an option B after the run around of what they can get us and some imaginary lot that they had vehicles that we couldn t see. In closing out the deal the finance manager made a lot of promises that he couldn t keep. The final payment ended up higher then they quoted. They expressed insurance options and finance options that we were supposed to hear back from them to finalize the deal instead we got a phone call expressing we were late for a payment that they didn't even send us final verdict on or payment information. And no we were not given anything with paperwork. When we questioned it nobody had an answer. They called the finance manager who expressed his intent to call us but was to busy. Then our license was threatened by dmv because they never submitted the info to transfer ownership allowing us to register the vehicle. We had to argue to get this done thru the dealership after having the car with insurance for over a month. I wanna add this is the second time we went to buy a car. We were completely stupid for doing so because the first time we went we didn't buy because of the horrible experience with the sales team. But my wife wanted a jeep so bad. With in 2.5 months of having it the jeep left us stranded. I believe its a lemon but they continue to argue fixing over warranty and the service department is just as bad. Will never buy again and i wish the would take the jeep back and understand the multiple mistakes they made to create the worst customer experience possible.

I am really impressed with service I received from Scott..He return calls and very nice

Very pleasant young man that put up with all my special wishes and worked with me so that I could drive off the lot tonight with the car I wanted. The process was super easy. This is my second car bought there and I highly recommend it.

Great experience got the truck I wanted for the payment I needed thanks to Jorge!

Service was great. Pete helped us out and sold us a 2012 Chevy traverse that fits my whole family.

super happy with my experience at lakeland Chrysler dodge , Josh the journey Johnson was absolutely wonderful to work with couldn't have demoed my new 2018 wrangler better , even showed us how to take the top of and doors!!!!!

Fast service. Need to do better on the coffee very weak.

Very nice staff, excellent service. Managers Danny & Mike is extremely understanding and will you the service you need. Thank you for working as a team to get my vehicle the attention it needed. Safety first!

Absolutely, hands down the best car buying experience we have ever had. Lacey Palmer was responsive, knowledgeable, and so easy to work with. She made the negotiation and purchase seamless and positive. Even with a special vehicle add-on completed on-site, it was the fastest car purchase we have ever made. Usually we end up spending 5-6 hours at a dealership but not this time! She even personally cleaned areas of the truck that the cleaning crew missed! She went above and beyond in making this purchase experience outstanding. And Frank Diaz had the paperwork ready and waiting for us once our deal was finalized, making our overall experience outstanding. We'll be back!

This was the easiest process I have ever been through to purchase a car mind you I live 2 hrs away. Chris Soto helped out with every aspect of the car purchase. He kept in contact with me to get me into the car I wanted for a great price. Also offered to meet me half way with my new purchase. So glad I choose Lakeland Dodge! This is what it s about excellent customer service and working together !!!!! Thank you so much Chris I really do appreciate your hard work!

Excellent prompt attention; engaging greeter; rapid attention to the mechanical problem. Informative and with a smile from beginning to end. Superb!!

I traded my 2013 dodge in on a 2015 honda accord. Really nice car but sales and finance suck. Three weeks later, the loan for the dart has not been paid and they are calling me wanting payment with late fees. A black mark on my credit. Last week the dart was brought back and parked in my yard and dealer had no idea why. I have other questions for them and when I call its let me get back to you. That has yet to happen. Maybe they can return a call to my attorney because I am done with Lakeland Dodge. I dont trust them and wont deal with them ever again....

Awesome work, everything that was needed was done well in proper, great job

This dealership is AWFUL, nobody there wants to do their job & they charge 3 times more than other places do on simple things like oil changes & tire rotation. If you want good service, go someplace else because you won't get it at Lakeland Dodge.

I have been to the service department twice since I have moved here. Everyone has been very friendly and knowledgeable.

Good morning I have the best day on Saturday driving to the Dealership I meet Moe great guy work for me trying to get my car . This guy is the best left that Saturday we my new Dogde charger SXTPlus .Thanks you Moe people look for this guy

Our salesman was very good. Friendly service. They need more finance people though. We were paying cash and had to wait an hour to close the deal.

Horrible customer service. Does not stand behind advertised prices. Purchased splash guards online and received an email later that day that the price was wrong and they would need my credit card to process the order. Wanted to charge me double! No wonder they have an "F" with the BBB. Be wary of their price gouging practices. They were speedy with the refund, though. Hence the 1 star.

thanks to mrs shannon for helping me on today she was very helpful and understand

I had no problems with this dealer thanks to their helpful/professional staff. They weren't pushy or impatient. I would definitely recommend them, especially to a first time buyer.

I'd like to thank Richard Huggins for his help. He called me to remind me about deals (which ended up in me purchasing my car) and even went as far as to help me get a lower quote on my insurance.

I have to say that i have had one of the best experience of ordering parts 'EVER". An April Waters answered the phone and in a matter of min. she had me taken care of. I started smiling and i am still smiling hours later. Friendly and positive is all i can say. Thanks April

My husband and I just purchased a 2020 Dodge truck. There were a few communication issues at the beginning, but the reason we will return and refer friends and family are because of Ricardo and Mike P. Management needs to recognize their hard work and take note from the exceptional customer service that they provided to us. They were both customer service centered and for that, we are very thankful!

Got a 2016 Nissan Sentra from here, Wednesday 5/13. Was stuck from 11am until almost 7pm waiting to find out if we were going to get the car, only to find out two days later that the 13k$ vehicle had a broken driver's side door handle that is going to cost 235$ just for the part even though I paid 284$ the day I got the car for a $0 deductible platinum extended warranty that I now have to wait 30days to use that was only supposed to be 106$ up front. Brakes squealing day two... Nothing they can do, it all passed "safety inspection" ...
Just another dealership taking full advantage of someone who needs a car.

I think Lakeland dodge went the extra mile to get me financing, with my credit problems , thank you again from mike the salesman and sales manager and financing guy . Thank you again amazing service .

I have to say the detailing department went above and beyond. I took my car in for what I thought was rust in the paint. Let me just say my car was filthy. I wasnt not expe ting them to give me a full detail.
When I came to pick my car up the manager for the detail department was hand drying my vehicle. He was not leaving my side until he knew I was satisfied.
I've been a customer of Lakeland Chrystler Dodge for over 3 years now and I must say I havent been disappointed yet. Thank you to all the staff that work so hard to help each on of your customers on a personal name based level. That customer service is what keeps me coming back.

Tyler, was extremely helpful, patient, and flexible. He was responsive to my requests. He did a great job.

I have been a customer for quite some time. I have purchased 3 vehicles with no issue. This is the first time that I have had an issue with service. I brought my 09 challenger for an oil change. In addition my push button start no longer worked. So I had them replace the start button. Well after waiting 3 hours I was informed that the replacement button does not work and I will have to return on another date. That was easy for them to say since I only have Saturday for service. I will return to have the issue corrected as I was informed that this an 1 1/2 hour repair and understand that I will not wait another 3 hours.
Thank you.

Had a great experience at the dealership, they were able to get me exactly what I wanted. Salesman was very polite and laid back which made him easy to deal with, and the finance department made sure I new what I was getting and did it in a timely manner.

I ve tried numerous times and the staff never gave up on me and my goal!

Efficient service at a reasonable price. Knowledgeable staff. Took a bit longer for service than expected but it was Saturday.

Lakeland Jeep did a great job of taking care of us!
We had picked up a metal pole.in the road on I-4. We where 90 minutes from home and they where the local jeep dealer.
Shane stanek followed up with us everyday and when it took a little longer than expected to get the part, he offered to have the car delivered to our home at no cost.
The car had only 1100 miles on it and the the left rear axel was damaged. We thought we would need a new rear tire . I approved all the work and to my surprise the cost was way less than I expected. Not to mention he could if told me I needed a new tire and I would have paid for it, but instead he said the tire check out ok. My experience with other dealerships in the last was to sell you everything.
At Lakeland jeep Shane made us feel like it was all about us! I only wish they where located in orlando.
Kudos to Lakeland jeep and shane.
I will drive 90 miles to buy my next jeep from them.

Thx Shane.

They don't communicate very well. Service does not call with updates, and amazingly, nobody answers the main phone line when you call!

Other than that, typical dealership.

Called ahead to confirm that 2 specific cars were in stock by VIN as advertised on their website. After receiving confirmation that cars were in stock, drove 2 hours to their location. Pure bait and switch. They couldn't find the cars on the lot. Salesman claimed that website isn't kept current. Made excuses about database not matching lot. Despicable behavior. Beware.

Staff is knowledgeable and friendly, Romell and Josh made a great deal for me on a Jeep Gladiator. Look forward to using them both again in the future.

Dealer and sales person Christian went to great lengths to gest our vehicle ready to drive away.

Super fast and got better deal than hoped for!! CHRIS SOTO was amazing!! Will come back for superior service and deals!! Really HAPPY!

Again, Avoid! Just took our van in and was told a common electrical problem with our van is not covered by the warranty. Not even two years and more issues than I care to talk about.

Avoid! Five Months dealing with Gabriel in the finance department to get the car registration lined out. Even tried to do it through the DMV and they said it's on the dealership's end. Ridiculous!

no star review

Called in to get info about pricing and I gave the salesman all my info to get back to me on pricing . He did not want to give me his last name nor a number for me to reach him at. If you want to earn my business and do not want to give me your last name you should not be in sales . The way to build rapport is to engage with your customer giving all your information so I know who to get back to. Very unprofessional.

Service department is awesome! Joseph is really professional and took care of all that was wrong with my truck. Thank you!

Was very satisfied with my lease purchase manny and jennifer was very helpful as this was my first lease. Im very satisfied thank you lakeland chrysler dodge

First Class Service.
We broke down on the way to a wedding in Jacksonville on Friday evening. We were towed into the Lakeland Chrysler dealer. As the car could not be completed until Monday they gave us a courtesy car so we could get to Jacksonville. Everybody in the dealership were helpful, polite and friendly.
Our Service Adviser Scott was fantastic. We also dealt with Angel and Tony who were excellent.
We would highly recommend the service department of this dealership.

Awesome service in and out very very efficient Thany You !

ALL THESE REVIEWS ARE FAKE OR THE WERE PERSUDED TO GIVE A GOOD REVIEW. NOTICE HOW MANY 1 STAR REVIEWS THIS DEALERSHIP HAS???

They were absolutely terrible. They are shady, dishonest and personally the worst dealership I have ever been to. Avoid them for your own sake.

We love Lakeland Dodge, it was the best car purchase experience we have ever done. We have purchased many vehicles at different dealerships & have never had such a non stressful experience! Thank you Jason Doherty, General Manager.

The sales person had did not know products or prices. The trade appraisers want to give nothing for your trade. The sales staff lie just to get you in to look. Bad experience will never go back

I called to make sure car was available right before I got there. I was told by Amy in Internet sales that the car was available. I drove 45 minutes. Get here and no car. Not happy and just shows me what the future would be if I actually did business here

Updated.... so your response to my review is another lie. When I called I gave you guys a stock number and Amy told me that that specific car was available. And I live 45 minutes away but I called when I was 20 mins away just to make sure it was still available. Which I was told that it was. Anyways I got there and no car.
I went to Thunder Chrysler after I left you guys and bought a car that was alot nicer anyways. So I am actually glad that you guys were deceitful.
I highly recommend going elsewhere and not to this location

Thank you Mitchell for your attention and service!!! You are amazing! Thanks for always take care of my car!!!

I went in to Lakeland Chysler Dodge just to look around. I was approached by a member of the sales staff and he really listened to what I said and found me exactly what I was looking for. They gave me a fair deal and made the whole purchase very enjoyable. No high pressure sales tactics, just good people selling cars.

Good experience, sales guys were not pushy and made me a great deal.

Excellent communication aside from my part taking an extra day to arrive and get installed. Service staff is great.

Victor did a great job in assisting me in finding a vehicle. service was great and so is the car

Recently purchased a used Toyota vehicle from Richard Young in the Internet Sales Department. Richard was a professional and was prompt with his follow through on all levels. This was a transaction which was conducted from across the country and I was pleased with the paper work and document handling. The vehicle was everything it was represented to be and the Safety Inspection was thorough. I would recommend Richard and Lakeland Chrysler Dodge Jeep and had a pleasant experience dealing with them.

We recently had our Jeep in for repairs and was very satisfied with the service... We bought some accessories from the parts department. April Waters was very helpful and provided excellent customer service. If you need accessories for your Jeep, I would highly recommend talking to April...

From the very beginning they have been nothing but polite and professional. I highly recommend purchasing and servicing dept. I will always purchase from them.

it was a great experience when i purchased my vehicle at Lakeland Dodge....i got in contact with my sales person, Richard Huggins, who was very helpful, very professional from the beginning to the point when i left the lot with my ford fusion!, im very satisfied with the type of service and attention i received during my visit......

Got a great deal. Went in with what we wanted, bought it and left. The longest part of the process was waiting for the detailing.

Always pleased with the professionalism of the service managers and their willingness to make the experience positive.

If a company needs to mute / block every individual who has anything bad to say about them from their Facebook page, that's shady. Rather than addressing concerns, lets block anyone with a bad experience so our page looks like nothing but good experiences. If you consider shopping here, I recommended reading reviews on Facebook first to find out why they can only manage a 2.1 out of 5 star rating.

Average ...neither good nor bad. Service department does bare minimum. Nothing to cause me to refer anyone to. Could be a great place, the facility is clean and nice...just the employees in service department front counter seem bored and uninterested in customer experience

I online scheduled an appointment for service dropping off the vehicle for the day.
I showed up 5 mins prior to my time slot and 30 minutes after arriving was still not inputted into the system.
I have meetings for work to attend and my ride for the day is growing inpatient so I leave them the keys and go.
Then 30 more mins later they call me with an attitude on why I m still not there as if waiting on a service advisor to input my oil change request is my life s duty.
So 1 hour just to simply drop off a vehicle for routine maintenance is unrealistic.
Your customers time should be more important than your service advisors.

They worked with us every way they could. Got my daughter exactly what she wanted.

Jay & staff were really awesome!! They all went above and beyond to meet my needs. I highly recommend them

Byron and JT were so amazing and professional! Byron really went above and beyond for me and I really appreciate him so much! Godspeed

This dealership is click bait. We came in for an appointment at 12 and unfortunately Hercules had a family emergency which is completely understandable but didn t let anyone know that he had this appointment with us so after 30 minutes of waiting, we received a phone call from an assistant manager asking if we were going to come in for our appointment that we confirmed 3 separate times, even up to two hours prior to arrival. We live about an hour and a half away so before we came down we wanted to make sure that we could stay within our total budget out the door. He said of course and we could get something worked out. After the assistant figured out that Hercules was not at the dealership they stuck us with Crystal from Arkansas. A nice lady but she had no idea what she was talking about. She wanted to run a credit check after we told her we didn t need financing through the dealership because we had a draft from the credit union. She still didn t understand and said we would be looking at a upper 400 dollar payment a month for a $21,000 truck. We reminded her that our draft meant we already had financing, therefore would not need financing through them. We had 3 trucks we wanted to see and wrote down the stock numbers so they could pull them. (The whole point of making the appointment). Crystal walked around clueless looking for the keys and we ended up having to help her through the whole process of finding our desired truck (finding vehicle and price online). From locating the truck on the lot of the Toyota dealership next door to making sure we could afford the truck according to the stock numbers we found on the website and after explaining the expense sheet TO HER. We were not impressed. They started by undervaluing our trade in/pay off. After having to figure out the expense sheet ourselves, A $21k truck became a $29k truck. (we understand tax,tag and title add to sticker price) but we re shocked with a $1200 detailing fee for THE TRADE IN VEHICLE that they would not waive. The manager Josh came over and started by telling us your car is worth more than what we estimated. We agreed and continued our active listening, saying yes to what he was saying. He quickly cut us off after two sentences to us agreeing with him and said let me get a word in my man. He lost our business at that very moment. We had to remind him to give us our car keys and had to ask where our car was parked before we could leave. We were never told where the car was moved to and it was parked in a completely different parking lot. We have never experienced such unprofessional and lazy behavior from a car dealership before. We will tell people to stay far away from this dealership.

Dana was great. We were able to get in right away even though we didn't have an appointment. Nice to have such helpful people around.

Josh Capitano was a motivated salesman who took the time to communicate thoroughly, research the options I considered, and respond promptly. He also took time to follow up on any outstanding issues after the deal was made. Unlike other dealers which whom I I have dealt, he made me feel like I was not another mere transaction.

After my initial complaint, Michael, the service manager, actually helped out and handled it the way any great company would. Jacob Chapparo also did a wonderful job at helping however he could. At first communication wasn t great, but Lakeland Dodge corrected it and helped out a lot. Very grateful for being attentive to customer

If you need a car see Scot he is the guy love this dealer

Amazing service as always, didn't make an appointment went in and left. Always fast service regardless what time of the day it is. There care for customer is very professional and everybody knows what they are talking about. Keep up the great job.

we had jose ruiz he was good and polite and talk to us about everthing he answer all of question, he did a great job we were very happy with him thanks jose

Got there and Emily took care of me right away, the waiting area was clean and comfortable will definitely be back next time

We hear at Gerald's Automotive are very pleased with our level of service from Lakeland Chrysler. Anytime we need OEM Chrysler parts we go directly to April in the Parts Dept. We have known her for many years and she is an excellent source for all your MOPAR needs. She is professional and friendly and always goes that extra mile to find items that we need.

Horrible service came all the way from Orlando after receiving the info through messenger they assured me the truck I was looking for was here. Once am here Josh the manager tried to sell me what he wanted not what I needed. They don't care about the client they only want to sell . Don't let them people is your money

I came to Lakeland Dodge out of disgust over Jerry Ulm Dodge in Tampa Fl. Emily a service writer who works for Lakeland Dodge was very courteous and helped me with my issues, that Jerry Ulm didn t. I cannot tell you how awesome your customer service is, I will definitely refer business to Lakeland Dodge, thank you again, Charles Wright

Terrible! Salesman quoted the price as 40k, when we went to sign the papers the actual price was 56k! Wasted our bloody time.

Bought my first Chrysler 200 very nice people gave me a very great deal

I loved the attention to detail. I walked in and my advisor quickly assisted me and my sales person recognized me even after a year of having the vehicle!!! It was awesome and I would recommend them to anyone who is in the market for a vehicle!

Melissa and Pete were great! After my daughter's car broke down on the way to be repaired causing her to miss her appointment, Melissa and Pete went out of their way to work her car in on a busy Saturday, ensuring she would make it home from college on Thanksgiving break.

We purchased a 2019 Pacifica last week from salesman Chris Soto and had a wonderful experience. He was very knowledgeable, informative, attentive & courteous, getting us exactly what we asked for. Completing all of the paperwork with James in the finance department was a breeze. Thank you for the wonderful service and great vehicle team!

Amazing customer service, service advisor Emily Armstrong contact me and told me everything that my car need it, communication with Emily was amazing. I have to drive 3 hours to go to the dealer and I do it because the excellent service that all the team provides.
This dealer is the role model that every dealer have to follow.

Thank you so much to all the team in Lakeland Chrysler, dodge and Jeep.

Every person I spoke to at this location was phenomenal. The process was quick and smooth and they really cared about taking care of me as a customer. My family plans on buying their future cars from this location.

This place baited me, told me over the phone that that got me approved, got a ride to the dealership only to walk in and tell me that I had to wait till the next day

Ricardo did a great job! We were able to arrange the numbers and put everything together via phone and email. Drove 3 hours to finalize paperwork and drove home with my new truck.
Very easy to work with and everything was exactly as we agreed.