Luis Gaskin

Review of Lakeland Chrysler Jeep Dodge(D...

The buying experience was horrible. They didn t ha...

The buying experience was horrible. They didn t have a vehicle that we were looking for originally on the lot. We went with an option B after the run around of what they can get us and some imaginary lot that they had vehicles that we couldn t see. In closing out the deal the finance manager made a lot of promises that he couldn t keep. The final payment ended up higher then they quoted. They expressed insurance options and finance options that we were supposed to hear back from them to finalize the deal instead we got a phone call expressing we were late for a payment that they didn't even send us final verdict on or payment information. And no we were not given anything with paperwork. When we questioned it nobody had an answer. They called the finance manager who expressed his intent to call us but was to busy. Then our license was threatened by dmv because they never submitted the info to transfer ownership allowing us to register the vehicle. We had to argue to get this done thru the dealership after having the car with insurance for over a month. I wanna add this is the second time we went to buy a car. We were completely stupid for doing so because the first time we went we didn't buy because of the horrible experience with the sales team. But my wife wanted a jeep so bad. With in 2.5 months of having it the jeep left us stranded. I believe its a lemon but they continue to argue fixing over warranty and the service department is just as bad. Will never buy again and i wish the would take the jeep back and understand the multiple mistakes they made to create the worst customer experience possible.