I change my opinion about previously, because in terms of results, they are very fast, sometimes I have had them on the same day and quickly attend to special requests for analytics. I do not put 5 stars because sometimes there is some tail and it takes a bit, but it is true that there are quite a few attending correctly and quite administrative.
Very friendly treatment by nurses and administrative staff. Comfortable facilities and efficiency. The worst part is that there is a little waiting time because there is quite a line, but it is understandable.
Very good, I always go to this laboratory because they are real professionals, they do nothing wrong when doing the extraction, the results are super fast
We went with my family to have the swab done because we had tickets to travel to Greece.
The laboratory has not met the stipulated deadlines, and worse still has not responded to any of the inquiries made by email and by phone.
When I finally receive the results of the tests (outside the agreed term) I look at them and the personal data was wrong, a total take on the hair.
It is important to clarify that they have a toll phone, for which you pay extra for every second of your call while the computer keeps you with music to repeat throughout the morning that all its lines are busy.
Thanks to the failure of this laboratory, we have lost our plane tickets and hotel reservations for more than 2,000 euros.
First and last time.
I have already had two analyzes that I authorized them to send me by mail and both times I have had to complain because it did not arrive. I claim them by phone and again wait another day. second time I talk to them ... see if this time they send it to me.
I find it hard to queue for more than an hour on the street in the early hours of the morning in the cold! And on top of being pregnant; and me
They say another day say it! But depending on my pregnancy level can I have more or less priority ... seriously? But where did you see it! Obviously after this hour and a half I had to wait almost three quarters of an hour more ... it s not a criticism of the professionals who are working; but if in the organization that is mounted there.
Let them make two tails; one for the tests we have to continue in a normal situation and another for PCR and antigen tests.
The service is good, but one thing is' clear ... you have to get up early if you don't want to queue much even if it opens at 8:00 you have to be there at least at 7:30
Very professional and fast.
In less than 10 hours I already had my results. (PCR)
Loss of quality in the service given the waits and slowness with the COVID measures
I have always been treated well, and for me it is a great advantage not to need an appointment, usually early in the morning I have never expected much and the results were sometimes posted on the web the same afternoon
They are effective and the results are fast, they are faster than other laboratories.
The only downside is the number of people who are in the early hours and not only 7-9, also at 10 o'clock, 11. The bureaucratic part where they take the data goes slowly, but then they go faster at the time of extractions Because they have a lot of people working.
I did the test in the morning
-Wait 30 min
-Extraction 15 min
-Result on the same day (On Echevarne's page)
-Price 110 through the Mapfre app
Result in English possible
I really like this lab. Good atmosphere, professionals work.
The hours are until 19 hours and being a payment phone should take special care to provide this information well
WHAT A SHAME!!!! A 902 that after 10 minutes of waiting crashes !!!!
THERE IS ALREADY LITTLE OF 902 !!!!!
THEY WOULD HAVE TO HAVE DIGNITY AND REMOVE IT BEFORE THE GOVERNMENT FORCES THEM TO IT !!!!!
Through your page I asked them a question about how to proceed with an analysis and it has been more than two weeks and I still haven't had an answer. I will have to try directly on the phone. A shame since they have things that work for them, such as the results of the analytics.
My husband went to do INR blood test because he is for the moment in Barcelona and he was shocked when they charged him 85 euro....???????
What????..in every other country in Around 20 e...
And on hiss bill it's say that 55 e is for CARE FEES????
CARE FEES???
Why he is charged for care fees if he want only INR TEST...
SO ANGRY and hope to get answer
Shame on you ..,
How you can charge somebody for something what he didn't ask...
I change review. Yesterday I went and I had to leave so many people that I had given the slowness with which the queue advanced, but today I have gone in the first hour and everything is perfect. I highly recommend going there early if you do not want to spend too much time.
Many people, yes. Speed, yes. Nice, yes. Reliability, none. Checked several times. I do not know what is happening there.
Parallel tests have failed.
Disease very easy to detect have been overlooked several times.
In light of the facts, I can not recommend it.
I've been waiting for analytics results for almost a week. Due to problems with the results machine I had to repeat analytics as an emergency and I am still waiting for the results to be sent to me.
I went for an antigen test to get the result (as stipulated) in less than an hour. It's been almost 24 and I still don't have any results. They do not pick up the phone, in their web application the result is not updated, and they do not give signals via email either. I am 1 hour away from losing a job because of him. Very disappointed. 40 in the trash.
Until today they have not contacted me or solved anything! It seems to me that you do not take customer affairs seriously! I am very disappointed with your company and I will give the ok to my lawyers to act against you.
Your customer service DOESN'T EXIST and you do a lousy job!
My lawyers will act from now on.
I'm not happy at all! I did the analysis and after paying they tell me they need a Spanish phone. I told them that my phone is Austrian and they do not accept foreign phone numbers. They didn't tell me that I could collect the result myself. They asked me for a nr. Spanish phone number. I gave him a telephone contact and when I got home I sent them a message that I don't want them to send the result (or some information to obtain the result). What happened? Well, I will send it to a friend without permission. I told them that I do NOT agree and they have done it anyway. They have caused me a lot of trouble by submitting very intimate personal data. Paying 130 Euros, I think it includes an SMS to a European phone or at least by email. I am very desperate for your service. They do not respect my needs and send the data to a third person. 0 points. I want you to explain how you happen to send something so personal to a third person even though I said no! I have everything written by mail. It is unacceptable. Explain it to me! Thank you. My lawyer will speak to you shortly.
Sincerely, a poorly treated customer and absolutely not in agreement with your service.
0 points!
I already informed you of what happened days ago to the same email that you mention in the answer here !.
Your reply by mail was painful! And now they pretend that I should send my subject to such email another time so that they deal with my subject.
You have already responded to my email saying that they cannot do anything.
Sorry, apologizing by mail is not enough for the trouble you caused me !!!
I do not understand why they tell me that I should email them again with my complaint if you already have it and you have also responded ...
I think I'm going to copy your answer here so that people can see that you think a simple email will solve everything.
0.00 points !!!
Totally negative. I have been doing tests for 20 years and they have never made me purple. I have put a star but I could perfectly not put any. Bad extraction service, they should have taken more blood, since the GP asks for a complete blood count. Well, they took out only one tube and now I have to repeat the extraction, which, of course, I will do elsewhere.
On the part of the administrative that has attended me, not an apology, only face of "I do not understand anything" and "I do not understand what he says."
I come from a culture where the client was always right. Now, apparently, it doesn't. What was said, not a simple apology.
I have worked a good part of my working life in a service company and if this service was not done well, it was not charged and you had to apologize, if the client was not lost. As has been this case.
Good day! Is it possible to make appointment for COVID test on 31st of December of 1st of January? And how we can get results?
Good day! Can I sign up for a COVID test on December 31 on January 1? How to get results?
An analytical laboratory with a great background. The staff is very friendly, fast and efficient. There are always a lot of people but many people are also working there and therefore the waiting time is very little. The delivery of results also very fast and an online consultation system of 10. Very well!
I really like the treatment of the staff. It is true that in the morning there are many people but they do not make me feel like a sheep in a flock, they are all very kind, patient and strive to do their job well.
They have left me unattended after half an hour in the queue, the bitter lady has come out to tell me in all my face that it is no longer possible to enter that they are going to close, that at 5:48 p.m. after half an hour stopped.
Then a boy comes and if he has been let in, then another girl comes in and if it has also happened.
Go take for c ....
By certain null site hygiene.
I have been several times and very happy an excellent treatment The lady who attends you when you enter is super friendly and very attentive I was on crutches she gave me extraordinary attention, thank you very much
I went on 12/17 and there was a queue of 50 people in the street to enter and no one to organize or notify how many people were going to attend before closing. While I was waiting I went to ask the reception and they basically fired me. From outside I have called by phone and after a short while a person has come out to organize. The nurse who gave me the pcr was very rude, appealing that it was the end of the day. The point is that it is the end of the day for everyone and not just for her.
They have everything very well organized in rooms and safety distances.
They take infinity and got confused in one of my samples! I had to draw blood again.
I went to get a PCR done. I arrived at 9, the waiting time has been 1 hour, which did not seem abnormal to me. Once inside, they have treated me with great kindness and the results have reached me the next morning. The staff is very attentive and I have not had any kind of inconvenience.
Very good service, if you don't go first thing in the morning, there are always a lot of people, I always go from 10am. The best thing is the speed in the results.
Unfortunate attention and organization, the worst I've seen, and they have no shame or shame when it comes to wasting your time.
It is clear that I will not return.
Short version:
Embarrassing, lack of manners, lousy organization, treatment of the unfortunate patient.
Argued version:
My specific case (in addition to what has been previously introduced) is that, in addition to having to wait for the usual (1 hour or more where the more than painful organization and poor management of resources can be seen), I called and they told me that it was not necessary appointment. When you arrive and take (among the crowd of people for the 2 or 3 receptionists there are) you take a number that you see will be your turn in 2021.
So watching the panorama I approach and ask a quick question, I tell him if it is possible and if he does not care. It turns out that I didn't have the clinic flyer for my test, I ask him if I better come with him at another time or I hope they can do it to me.
Your first question is: Previous appointment? DO NOT! Of course not ... you told me no ... The first one, on the forehead. Very "good" (sarcasm) telephone attention if ...
We continue for bingo ... What proof is it and blah blah blah ... Have you fasted? Yes, of course, everything you indicated in the mail .... Well, take an appointment number ... AH! perfect ... I'll wait 40 more minutes ... everything is for the test ... (and not lose another day).
After about 45 minutes waiting, it finally touches me. Another receptionist ... I explain the case and tells me that no, they can not do the test, do not even bother to contrast what they say between them and NOT A LOT an apology! (What is that about apologizing?) It seems that the girl (madam?) wants to find a way out and starts asking me: What if I know what it is. I say yes, I explain the proof it is. And he tells me that ... that they can't do it to me and that he doesn't know exactly what the test is (but without the doctor's wheel he put even less than I explained!) Total: that to get rid of me he tells me that without the steering wheel there is nothing to do, and that I can risk taking the test, if I think I know what it is ... that I do it but I pay it, and that if I want my money back, I have to go With the steering wheel another day. We'll see. So why don't I go straight to the wheel and do the test that day?
Embarrassing and that you go for mutual. You don't find this in social security.
Very friendly staff, serious and precise. Only negative note, sometimes waiting times are very long.
Don't call Echevarne. No one answers the phone, but that doesn't stop them from charging it. Is a gotcha. They are best contacted by email, but their labs are so incredibly disorganized that even the simplest analysis is difficult to coordinate.
In addition to waiting for an hour on average, they treat you rather badly and the hurry reigns above all to the point that they do not use gloves (nurse Montse) for the extraction. I will not come back.
Horrifying! As if we were won! The crowded people, a terrible chaos, everything badly explained, everything confusing, many waits and very bad milk on the part of the nurses, fatal if you can look for another option I would do it
Fatal, queues without any control, unfriendly receptionists, they do not distinguish between whether you have bought a service previously or are going to take the test on the spot, full rooms and there is no possibility of an appointment.
I also had a purchased voucher and they wanted to charge me again !!
Disastrous, not recommended.
I always come to do the blood tests here. Everything is very well organized and the treatment is fantastic, both reception and nurses and assistants. The results are usually the next day and I can see them in the Echevarne App
The results are fast, but the organization is disastrous ...
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