Until today they have not contacted me or solved a...

Until today they have not contacted me or solved anything! It seems to me that you do not take customer affairs seriously! I am very disappointed with your company and I will give the ok to my lawyers to act against you.

Your customer service DOESN'T EXIST and you do a lousy job!
My lawyers will act from now on.

I'm not happy at all! I did the analysis and after paying they tell me they need a Spanish phone. I told them that my phone is Austrian and they do not accept foreign phone numbers. They didn't tell me that I could collect the result myself. They asked me for a nr. Spanish phone number. I gave him a telephone contact and when I got home I sent them a message that I don't want them to send the result (or some information to obtain the result). What happened? Well, I will send it to a friend without permission. I told them that I do NOT agree and they have done it anyway. They have caused me a lot of trouble by submitting very intimate personal data. Paying 130 Euros, I think it includes an SMS to a European phone or at least by email. I am very desperate for your service. They do not respect my needs and send the data to a third person. 0 points. I want you to explain how you happen to send something so personal to a third person even though I said no! I have everything written by mail. It is unacceptable. Explain it to me! Thank you. My lawyer will speak to you shortly.
Sincerely, a poorly treated customer and absolutely not in agreement with your service.
0 points!

I already informed you of what happened days ago to the same email that you mention in the answer here !.

Your reply by mail was painful! And now they pretend that I should send my subject to such email another time so that they deal with my subject.
You have already responded to my email saying that they cannot do anything.
Sorry, apologizing by mail is not enough for the trouble you caused me !!!
I do not understand why they tell me that I should email them again with my complaint if you already have it and you have also responded ...

I think I'm going to copy your answer here so that people can see that you think a simple email will solve everything.
0.00 points !!!