BEWARE - taking money after closing their facilties; will not respond to emails, will not place fax numbers on website; YOU WANT TO DEAL WITH A COMPANY LIKE THIS? Whoever is running their public relations does not know much about public relations.
I highly recommend anyone looking for a gym to turn away from LA Fitness.
1) The locations that I have been to (in 3 different cities) weren't very clean.
2) Additionally, the staff weren't always professional. Actually, I tried calling and asking about cancelling a membership today and they hung up on me twice...
3) But, the worst part is actually cancelling a membership. Signing up for and making changes to a membership are incredibly easy, and can be done at a convenient time. You may change billing info or even "freeze" your account online. However, if you are completely unable to visit the gym and see a manager during typical work hours Mon-Fri, you must mail off a form to its corporate office to cancel your membership. This is a major inconvenience.
Why am I able to sign up with any representative available - and also freeze an account whenever I please - but unable to cancel an account a) online and/or b) at any given location during more convenient times?
I suppose a better question would be: Why is the business more focused on making things more convenient for themselves, than focusing more on their customers' experience? The cancellation process, alone, is enough to deter me from ever returning to this gym again.
5 days over due with fee - 35 harassing phone calls so far!
I was a member for about 5 years now. I never missed a single payment. My card that I used to pay my monthly fees with got stolen and it will take about 2 to 3 weeks to get a replacement card.
Suddenly LA fitness started with harassing phone calls, from morning till night, even on Sundays, all from different numbers.
Because of $21.25 that are now 5 days over due?
Seriously, my last payment was 02/07/2019 today is March 12, the due date for the $21.25 would have been March 7.
I am only 5 days over due!
And so far I received about 35 phone calls from them in the past days,
to update my card, to make a payment without a late fee, you name it!
I wanted to continue with LA Fitness, but after this experience I definitely will cancel my contract. This is NO WAY to treat a customer
Well, after reading the horrific reviews involving getting any form of refund after unknowingly being charged after cancellation or freezing, I had little hope & big plans to be furious. Further reading reports of long wait times, harrasment, taking advantage of people during Covid, no response to emails, and being hung up on etc...My heart was sinking as I waited on hold, for less than 10 minutes. Not bad. I must say I had a completely opposite experience.
I was in an accident causing multiple trauma injuries last March, needed several surgeries, and sadly would not be able to workout for at least a year or two. I called on March 20, 2020, in the midst of the peak of the start of the Covid insanity and spoke with Steven S. to let him know this happened and I needed to cancel my membership. He was very understanding and told me I usually needed to come in person to cancel, but in this case with the gym shutting down he would make an exception, cancel my membership, and my account would no longer be charged. I checked in the following months and there were no charges. Easy? Well, not so fast.
It is over a year later and after having fraudulent activity on my bank account, I was combing through it to find LA Firness started charging me 33.02 this month(May 2021), then seeing they had been charging me since January! I was livid, partly because I am on disability now and can't afford this mistake, and in the past have had bad luck with past gyms hustling me out of my money.
I first called my rep at my gym in Kent, Wa.
Eric, in the face of my rage and swearing, was calm and professional. He calmed me down as much as possible, and gave me the information I needed to call corporate. As I was on hold with corporate, I read these reviews and felt sick. HOWEVER, I was helped right away by Kiara Morg*n. I explained what happened. She put me on a brief hold to talk to a manager. I didn't have to wait long, but was expecting the worst. I was shocked to hear that she had refunded me for every month back to Jan except for May, which was still pending and she would refund it when it posted. She also cancelled my account and gave me her direct phone number if there were any problems getting my refunds and sent me confirmation emails to my inbox.
I hope this excellent customer service is what the rest of you get when trying to resolve the clusterf#%k of what was the financial fallout of 2020. I still am so pleasantly surprised. I will change the review if my refunds don't post of course, but here is to hoping that doesn't happen. Good luck out there guys, we are living in the age of THE HUSTLE and we gotta keep on our toes.
Probably the worst company I have ever dealt with. No able to process a refund after charging my account 4 months AFTER I cancelled my membership. This company is a joke.
3 months ago-
Be careful what you sign. I am an 79 year-old woman who in February of 2018 ventured into a LA Fitness in OHIO to sign up to work with a trainer one day a week. (At this point, (over one year later) I have not had one day of service) By the end of the session with the head trainer, I was told it wouldn t help me, that I needed to sign up for three days a week; even though I had SILVER SNEAKERS, I was charged a membership for the gym. I was having difficulty breathing and was looking to strengthen my lungs and legs. I did sign the lengthy contract and it was with a lot of fine print. Again, I own not reading it carefully. My first appointment was scheduled on Monday, six days after signing because the trainer (who he recommended) was not available. Within that week I got very sick. On Sunday, before I was to begin, called to say I needed to cancel the contract, followed by a certified letter with return receipt. I saw the doctor the next day who wanted to place me in the hospital. During the next few months, I went through a battery of medical tests and was finally diagnosed with heart failure. During this time my credit card was charged over $6000. I called and finally spoke with someone at the LA Fitness Headquarters who said if I would go in and speak with the operations manager it could be worked out. When calling the operations managers he said to speak with the local head trainer who tried to sell me a different package; he made comments regarding my ability to process information. I did take a friend with me this time and she was appalled at the way I was treated. There was no conversation other that I was at fault, and made to feel incompetent. I left the facility frustrated and furious. I then spoke with several people at LA Fitness Corporate offices who were calling to collect because by card was over the limit, and all said that they would stop the payment requests to my credit card. This has not stopped, I received additional charges I asked them to discontinue the contract and they said they would. I asked for a refund of some funds and was told that would occur. None of their promises on the phone have been implemented. Please be careful what you sign. This is the first contract of this type I have ever signed and totally overwhelmed and very with their action. How can a very large corporation take advantage of a nearly 80 year old with heart failure for profit? Sad to say but greed seems to be their priority.
Worst gym I've ever joined. My husband insisted and I went along with it to my detriment. The women's locker room is almost always filthy. I mean, it reminds me of high school or the bathroom at a fairground. Many of the machines are in desperate need of oil and maintenance. The TVs are always tuned to Fox News, MMA fighting and golf, as if women don't get on a treadmill. When I called corporate to ask about this, the response was "no one is forcing you to watch TV while you work out." When we joined, I was asked for the names of my "permanent guests" and I didn't have anyone in mind. They INSISTED and when I asked if my friends would be called, they assured me they wouldn't. My poor friends were HOUNDED with phone calls.
The manager stands up front and has open, partisan political conversations with patrons while I wait to ask him to change the channel, and then am told they can only be changed by corporate--corporate claims the channel is determined by a "demographic" but I was never told how the demographic is determined, and does it matter what the demographic is if ONE customer doesn't want to watch politics or someone getting bloody on a mat?
I don't know what will happen when we try to leave, but I'm pretty sure it's going to be a nightmare judging from the comments on here.
What a disgrace of a business and their practices. All I wanted to do was simply transfer from one gym to another. They wouldn t let me without paying an upgrade fee even though it wasn t an upgrade from gym to gym. And then they gave me all these excuses, your not moving out of state, now you will have multi club access: I don t want multi club access! I just want to work out in the gym by my house. Instead of taking care of loyal customers they will keep losing customers because of all the BS rules .
Most unprofessional and mismanaged business I ve ever encountered. I paid for over $1,500 for training sessions and because I didn t use them in a specific time frame, they cancelled them and wouldn t reinstate the sessions. It was theft. High management turnover, poorly paid trainers, instructors miss exercise classes, etc. The corporate policies are all about the money, virtually no focus on client relations. It s so bad you could almost label the business as a scam. I belonged to the Greenway club in Houston. Avoid LA Fitness at all costs.
DO NOT JOIN LA FITNESS, PLEASE!
I paid approx. $240 initiation fee to have the nationwide plan for $19.99 a month. I have new job and now and live near their signature club, which has higher monthly payment. They have the $0 initiation $49.99 monthly and $130 initiation $$34.99 monthly payment. I asked if they can honor the $240 initiation fee that I paid (which obviously higher than $130) and put me in the $34.99 plan and they said no. I have to pay $130 initiation just like a new customer who has never paid anything. If I want to change to their signature club, I have to give up my original $240 initiation fee and pay a new initiation fee of $130. Seriously?? It s the same company and they can t even honor the fee I paid. They tricked me to sign up for a free upgrade of $0 initiation and $49.99 a month. This is NOT an upgrade. This is basically give up everything that you have paid and start a new plan, just like any new customers.
In addition, some of their sales are very unethical. They had the $0 initiation fee promotion but when my friend went to the club to register (she did mention the promotion before doing the paperwork), they still charged her $30-$35 (I forgot exactly how much) initiation fee. When she found out and asked them about the unauthorized charge, they said she had already signed the contract and they couldn t do anything about it. I am very disappointed with the way they do business.
lafitness.com
