Duc Nguyen

Review of LA Fitness - Corporate Office

DO NOT JOIN LA FITNESS, PLEASE!

DO NOT JOIN LA FITNESS, PLEASE!
I paid approx. $240 initiation fee to have the nationwide plan for $19.99 a month. I have new job and now and live near their signature club, which has higher monthly payment. They have the $0 initiation $49.99 monthly and $130 initiation $$34.99 monthly payment. I asked if they can honor the $240 initiation fee that I paid (which obviously higher than $130) and put me in the $34.99 plan and they said no. I have to pay $130 initiation just like a new customer who has never paid anything. If I want to change to their signature club, I have to give up my original $240 initiation fee and pay a new initiation fee of $130. Seriously?? It s the same company and they can t even honor the fee I paid. They tricked me to sign up for a free upgrade of $0 initiation and $49.99 a month. This is NOT an upgrade. This is basically give up everything that you have paid and start a new plan, just like any new customers.
In addition, some of their sales are very unethical. They had the $0 initiation fee promotion but when my friend went to the club to register (she did mention the promotion before doing the paperwork), they still charged her $30-$35 (I forgot exactly how much) initiation fee. When she found out and asked them about the unauthorized charge, they said she had already signed the contract and they couldn t do anything about it. I am very disappointed with the way they do business.