Lloyd Robert Smith

Review of LA Fitness - Corporate Office

I highly recommend anyone looking for a gym to tur...

I highly recommend anyone looking for a gym to turn away from LA Fitness.
1) The locations that I have been to (in 3 different cities) weren't very clean.
2) Additionally, the staff weren't always professional. Actually, I tried calling and asking about cancelling a membership today and they hung up on me twice...
3) But, the worst part is actually cancelling a membership. Signing up for and making changes to a membership are incredibly easy, and can be done at a convenient time. You may change billing info or even "freeze" your account online. However, if you are completely unable to visit the gym and see a manager during typical work hours Mon-Fri, you must mail off a form to its corporate office to cancel your membership. This is a major inconvenience.

Why am I able to sign up with any representative available - and also freeze an account whenever I please - but unable to cancel an account a) online and/or b) at any given location during more convenient times?
I suppose a better question would be: Why is the business more focused on making things more convenient for themselves, than focusing more on their customers' experience? The cancellation process, alone, is enough to deter me from ever returning to this gym again.