Review of LA Fitness - Corporate Office

4 years ago

3 months ago-

3 months ago-
Be careful what you sign. I am an 79 year-old woman who in February of 2018 ventured into a LA Fitness in OHIO to sign up to work with a trainer one day a week. (At this point, (over one year later) I have not had one day of service) By the end of the session with the head trainer, I was told it wouldn t help me, that I needed to sign up for three days a week; even though I had SILVER SNEAKERS, I was charged a membership for the gym. I was having difficulty breathing and was looking to strengthen my lungs and legs. I did sign the lengthy contract and it was with a lot of fine print. Again, I own not reading it carefully. My first appointment was scheduled on Monday, six days after signing because the trainer (who he recommended) was not available. Within that week I got very sick. On Sunday, before I was to begin, called to say I needed to cancel the contract, followed by a certified letter with return receipt. I saw the doctor the next day who wanted to place me in the hospital. During the next few months, I went through a battery of medical tests and was finally diagnosed with heart failure. During this time my credit card was charged over $6000. I called and finally spoke with someone at the LA Fitness Headquarters who said if I would go in and speak with the operations manager it could be worked out. When calling the operations managers he said to speak with the local head trainer who tried to sell me a different package; he made comments regarding my ability to process information. I did take a friend with me this time and she was appalled at the way I was treated. There was no conversation other that I was at fault, and made to feel incompetent. I left the facility frustrated and furious. I then spoke with several people at LA Fitness Corporate offices who were calling to collect because by card was over the limit, and all said that they would stop the payment requests to my credit card. This has not stopped, I received additional charges I asked them to discontinue the contract and they said they would. I asked for a refund of some funds and was told that would occur. None of their promises on the phone have been implemented. Please be careful what you sign. This is the first contract of this type I have ever signed and totally overwhelmed and very with their action. How can a very large corporation take advantage of a nearly 80 year old with heart failure for profit? Sad to say but greed seems to be their priority.