Tried to charge me $ 455.00 because they didn't bother to look up my insurance, then when I called back the next they still wouldn't make any effort to look up and verify the information I was giving them. ....I'd rather have a seeing eye dog then go back there.
Update: Two days later I went into another optician office just down the street who pulled up my insurance in two minutes with the remark "Oh you have great insurance"
I love Korrect Optical and Dr. Summers. He is kind, cheerful and knowledgeable. Very thorough eye exam and listens to you about your concerns. I was treated like family by everyone. This is the first time going in with the current restrictions (covid) and I felt like they did great with keeping us safe. Also, they had a fantastic sale going on. That's always a plus
Dr. Seth J Summers is truly an extraordinary, OD. He is very helpful, intelligent, insightful and kind. I am truly pleased with services from here. This place is the best.
I always purchase my glasses at Korrect optical. They are so professional and have the best selection of glass frames. Although they are a little more expensive, it is worth it!
There is a gross neglagance within the lab that is bewildering to me. The only saving grace with this company is that the customer service managers are extremely helpful and polite and truely want to make things right. That is their job.
On the lab side of things there is an obvious defect in personnel competence.
I have been trying to get a good set of glasses since December 2018 for my distance glasses and since June last year for my safety glasses. To be fair my safety glasses started off with the wrong prescription. And in January that continued to be the problem because of the VA. Once the prescription was worked out there was a matter once of the lab using the older prescription. The other 6-7 times between both pairs it was a matter of the wrong cut in the lenses or scratches on the lenses or bent frames. THE faults honestly are too many to list...this last set of "safety glasses" (4th pair)came to me completely "fubar" I'll let the pictures do the talking. I waited a month to get this last set. Im promised I will have a good set by this Friday inspected by the lab manager (again). It's funny that was the only way I could get a good pair of distance glasses too. After the first (actually 3rd) and the second pair (actually 4th) of thoes were supposed to be inspected every step by the supervisor.
The VA Veterans deserve much better than this. I can only imagine the amount of remakes this lab has to do on a daily basis.
A favorite quote I've told my Airmen, "if you can't find time to do it RIGHT the first time, how will you find the time to do it RIGHT the second time?"
I've seen reviews by employees that complain about working for this company. It needs to be fixed within. Starting with better training and more pride in making a good product. Get to work managers.
Always a pleasure to work with the staff at Korrect. Professional, helpful, and friendly. Nice frame selection. Thank-you!
Staff very helpful and Dr Summers always takes time to explain everything.
I had a great experience at Korrect Optical off Dutchmans Lane. Doctor Summers made an eye exam easy and fun. Then Abigail helped me pick the best glasses. She listened to my style request while making sure that I picked the best pair for my face shape and vision needs. I highly recommend Korrect Optical to anyone needing an eye exam or new glasses. It's definitely a different experience then going to a big box store like Vision Works.
The best customer service ever!!! Everyone is always friendly and helpful. I had to buy glasses for the first time in life.
I had no ideal what type of frames I wanted but, a staff member spent 45 minutes selecting some of the most attractive frames for me. She also gave me great suggestions on how to reduce the total cost of my finial purchase.
i went to make an appointment at the one on Dixie highway in louisville kentucky and the girl said no, go somewhere else. I'm never going back there
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