There is a gross neglagance within the lab that is...

There is a gross neglagance within the lab that is bewildering to me. The only saving grace with this company is that the customer service managers are extremely helpful and polite and truely want to make things right. That is their job.
On the lab side of things there is an obvious defect in personnel competence.
I have been trying to get a good set of glasses since December 2018 for my distance glasses and since June last year for my safety glasses. To be fair my safety glasses started off with the wrong prescription. And in January that continued to be the problem because of the VA. Once the prescription was worked out there was a matter once of the lab using the older prescription. The other 6-7 times between both pairs it was a matter of the wrong cut in the lenses or scratches on the lenses or bent frames. THE faults honestly are too many to list...this last set of "safety glasses" (4th pair)came to me completely "fubar" I'll let the pictures do the talking. I waited a month to get this last set. Im promised I will have a good set by this Friday inspected by the lab manager (again). It's funny that was the only way I could get a good pair of distance glasses too. After the first (actually 3rd) and the second pair (actually 4th) of thoes were supposed to be inspected every step by the supervisor.
The VA Veterans deserve much better than this. I can only imagine the amount of remakes this lab has to do on a daily basis.
A favorite quote I've told my Airmen, "if you can't find time to do it RIGHT the first time, how will you find the time to do it RIGHT the second time?"
I've seen reviews by employees that complain about working for this company. It needs to be fixed within. Starting with better training and more pride in making a good product. Get to work managers.