Klika Review

Arrived as described - shipping took longer than expected but product is fine.

Disappointed that one cannot see all products in reality. Had to buy products, drive to warehouse just so I can see packaging weight etc. Too heavy so then drove back to office to get refund!! From online presence it looks as if there is a large showroom.

Very fast delivery, item as described, good communication and tracking.

Not only were the products provided as described, but they actually arrived earlier than expected! Brilliant service and will use again.

Excellent customer service. Great communication and prompt delivery.

LOOKS LIKE THERE ARE A LOT OF UNHAPPY CUSTOMERS READING THE REVIEWS ALL SAYING POOR QUALITY AND CAN NEVER GET THROUGH ON THE PHONE!

YES THERE ARE RECENT 5 STAR REVIEWS BUT THEY HAVE JUST RECEIVED THEIR ITEMS
WE WERE HAPPY 12 MONTHS AGO WHEN IT WAS NEW BUT UNFORTUNATELY IT DOEST LAST!!!!

DONT BUY ANYTHING FROM THIS COMPANY
THEY SAY IT IS QUALITY BUT ITS SO NOT.
CALL THEM WHEN THERE IS A PROBLEM AND THEY WILL NEVER ANSWER THE PHONE SO YOUR STUCK IF YOU ARE NOT SATISFIED

DO NOT BUY!!!!!!!

Brought a Kahuna trampoline. Best service & value for price product! Kids are happy with the trampoline.

Made error in order and they were gracious on cancelling the order.

I have had nothing but a horrible experience with this company. If I could give them 0/5 stars I would.

I ordered some beats headphones from this company in July. They were faulty and didn't work properly so I was asked to send them back to receive an exchange. The same faulty headphones in the previously opened box were sent back to me as the exchange item. I was then told to send them back AGAIN in order to be able to receive my refund. This whole process took about 3 months which in itself isn't great. It is now December and I still haven't received my refund because the company can't get onto their own supplier to confirm that they have received the headphones back. AusPost have confirmed for me that they have been signed for and picked up by the supplier but Klika customer service are so incapable that they can't get onto their own supplier. Ridiculous. I have emailed and called Klika, emails have been left unanswered, phone assistants and managers have promised to contact AusPost to confirm this information and get back to me and then haven't contacted me in the time frame they promised, and I'm still waiting for contact. My monetary and time loss should not be due to the incompetence of the support team and their lack of own communication abilities. All I can suggest is don't even bother with them, go to catch of the day instead - they're cheaper and way more reliable. They obviously don't care about their customers.

Bought the dumbbell weight rack and the Powertrain bench.
All the bolts and nuts were cheap and very poor quality. I couldn t do ANY of them up completely, I took some to Bunnings to see if I could just buy new bolts or nuts but had to buy all new quality bolts and nuts.
The bench is poor quality also, you can t use it for legs as intended unless you re the size of a small child and I m a very petit adult.
Do not recommend.

Not too bad..had to wait at dispatch bay quite long as no one was responsive to the bell...

very bad service Estimated delivery very late people answer the phone very rude when we received the order we find damage and same take long time to replace

12v Electric Rug ... works a treat to specification.

A company that truly offers 5* quality and service,,,, very refreshing!!!!!!

Very fast and received in good condition ONE DAY EARLIER than expected.

This guys know that treating customers the right way is the key to success. They deliver, pun intended, furniture and service the right way. The item I bought is a keeper-I love it-for a very good price. Highly recommended.

Never buy from this company they tell you everyday someone will call me back with an update I been told 3 ties it s coming The customers service people hang up on you an customer dodgiest company I ever dealt with

Good survive . Quick postage very please whit the survive. Good Deal whit.

Good Quality Manchester and Safe , Swift postage on the luxurious excellent value soft blanket that I have recently purchased This Business is Highly recommended and with good their friendly communication too . I will definitely purchase more from this online Top Ebayer . Thanks again Folks

Ordered a wheelchair for my sister who lives in the country. It was delivered very promptly to her mother in laws in Echuca. She is really happy with it and it was a competitive price. Customer service and tracking first class. Highly recommend.

Best bit of gear around, a must for people getting on in age, makes life easy and safe to move a boat around, many thanks, as described and a good quality item, Thanks again Keep up the good work.

Ted

Be very careful and check that the product you receive is what you ordered. I ordered a Haan SIA70 steam mop and was sent an SIA45 instead. (They both look similar)
When I tried to get it replaced I was given the run around. Not even so much as an apology!! Still hasn't been replaced.
I will never deal with this company again.

Service was great and product arrived very quickly and postage was not expensive. Only issue we had were there were not even any basis instructions in box for trampoline and had to be downloaded. I realise that is common these days but a quick set up guide or labelling of items would have been ideal. But that probably the product manufacturer fault.

Bought pool cover reel. Delivered promptly and great quality - very happy with purchase - will buy from Klika again.

Appalling customer service! Called at 1:45pm to see if they had trampolines set up in the show room. Was advised they had 2 set up and to go down and have a look. My partner advised we would be there in 30 minutes. Got to the show room with no room be to be seen. Waited for almost 10 minutes and still no sign of anyone. Called the store.. no answer. Eventually some one comes out to tell us they closed at 1:30pm and they can t help us, yet the door was wide open and they told us on the phone to come and have a look. What an absolute joke and waste of time!!

Fast shipping and delivery, very happy with price and product. Would recommend KLIKA to friends.

Quality customer service, quick shioment, good value for money.

I recently bought a Kolner 20L fridge/freezer, 12V/240V. It arrived within a couple of days, and it works so much better than my old peltier fridge that died a sad death a couple of weeks ago. It also uses a whole lot less power, which is important to me as I use it while camping, attached to a battery.
I can find no fault with either Klika or the Kolner fridge. I highly recommend both.

Three items purchased to date. All as advertised. Prompt delivery and good service.

The great product was super fast delivery... thank you

Customer service is terrible - purchased an electric jockey wheel after 3 month it completely stripped the cogs and wouldn't work. They then tried to argue miss-use. It was going to take weeks to have the old one assessed so I purchased another one and sent the old one back. Now they are saying that they don't have the one I sent back. They just try to be difficult at every step of the process. Would not buy from these guys again unless it was some simple item that was not going to breakdown as you can't rely on them to provide any customer service.

Great company to do business with,Prompt delivery.Product purchased was exactly as described if not better.Very happy.

I was skeptical at first but these guys are awesome . Special acknowledgment to the nice customer service lady who served me when I went over to collect my order

Very Happy with the unit,and also happy with the service,1 day earlier than expected

Have purchased outdoor furniture and the color of the cushions changed from red to white in the first year. The quality of the product is very poor. Not recommend it.

quick response to my order made it easy to follow, it was well packed. I would be happy to recommend this company to others.

Purchased trampoline parts broken after two days sent emails trued the chat thing online really unhelpful. Won t purchase from here again

Arrived early and used it for couple of market stalls. Works for us.

Do not buy from this company. Returns policy is designed to get you frustrated & give up. Spent $890.00 on Kolner K9000 & doesn't work. We accept that sometimes items do not work however!..... not to collect it with a refund is not commercially reasonable.

Quick delivery , supplied product works well and is easy to use

Very bad quality, cheap products with equally bad customer support. All the 5 star reviews here must be from sock puppets. The item I purchased from Klika failed after a couple of light uses. I found Klika to be firstly unresponsive then obstructive when I made refund claim. Don't buy from this company they have a very poor track record in customer service. If anything goes wrong they will do their best to make things difficult. AVOID!

Very friendly staff and can buy online or shop. Open 7 days. Bought a very handy cement mixer that I could not find anywhere else.

super quick delivery, great product, would use Klika again.

Fast delivery and great packaging with care and great product at affordable price.

Bought a couch had a child 8 years old the back fell off the couch after 4 days causing injury to my child
They offered a $40 partial refund to keep item who wants a couch with no back they then refused refund because not in original box (another accc guideline breach) then refused me to take it back to them as it wasn t store policy of accepting 3rd party products for refunds. Here we are almost 4 weeks later and no refund and no new couch with no resolution in sight

Really bad customer services. Neither delivered the item as advertised or given any delivery details when requested.

I have bought quiet a few things from these guys and have always been happy. Customer service is great, product quality and prices are very competitive. Highly recommend.

This Company,is very Professional;and strives,to maximize,customer,satisfaction.Their communication,is timely;and they dispatch their products,very Quickly.Highly,Recommended !

I am most satisfied with my ankle support it is comfortable to wear
and I'm now having no problems walking.
Signed
Judith Cooper

Terrible service in shipping, being told it s coming and never comes which leads to me being in house all day waiting not recommended unless u pick up

The chairs are great! they were delivered quickly and well packaged. I was very pleased with the overall service.

Absolutely pathetic company. Dont waste your time or money. I paid over $400 for a 10ft trampoline for the kids Christmas present. I drove 3 hours to pick it up in November and stored it away until christmas. When the kids finally fell asleep on Christmas eve, I was up after midnight starting to put it together. Thats when I realised the actual mat you jump on was not in any of the boxes. I was also missing T clips that were supposed to be in there. I called the warehouse in Braeside where I picked it up from and did not even get an apology. I then noticed they had 20% off the trampoline I purchased and they would not even do it for the sale price for the stuff around. The kids were all very upset Christmas morning. They did not understand why we couldnt build the trampoline and told me it was the worst Christmas they have ever had.

Happy Customer - Excellent friendly service - cannot fault the handling of my issue of damaged goods in transport
Quickly and efficiently sent a replacement item
Sure the transport deliveries are a bit slow at the moment due to Covid but I was kept well informed of the freight situation and I am 100% satisfied with the product and outcome

My first transaction with this company. From the start, communication and service was excellent. Delivery was fast and tracked. The item was just as described. I am really pleased with my purchase and the service from Klika.

Large shop of cheap imported (medium to low quality) stuff. Always some great finds.

service fantastic and product exactly what I was after

Helpful staff, easy access, great off street parking, wide range of stock. Not all items on display tho ?

Call made at 21/06/2019 at 9:44am - very unhelpful consultant who refused to provide her name and did not allow me to speak to her supervisor. Could not be bothered with any sort of customer service. Consultant also provided misleading information regarding the stock availability of a certain shelf before advising that it is discontinued without any other similar shelving units. Definitely needs more training on customer service and product knowledge.

The trampoline was delivered within the week it was purchased. Great service as it was a birthday gift for a young girl who is extremely chuffed with her present. Thanks for the great service.

Good communication. Excellent product and shipping time. Thank you.

Always good to order from here. Came in to swap my tramp mat. I ordered the wrong mat. Easy swap

Terrible service, don't even deserve 1 star. Promised me product will be delivered in 3-5 days. When i asked for delivery details, provided me 1 tracking number and website, which is as useless as them.

For the price & product that is delivered the powertrain tread mill was an excellent purchase! Quick delivery, easy to assemble, easy to use. Speeds available are from a gentle stroll up to a fast jog (1.0 to 12.0klms/hr). 5.0klms is a very fast walk for an average height adult male.
Def recommend this site & product.

i was extremely happy with the prompt delivery of my item .

I ordered my elliptical machine on Monday midday 3/8/20 and was told I would receive it by the 6th or 7th I got it midday the 5th to me that is exceptional , the delivery man was very efficient also
The product is very good to and easy to fit together

Great looking product, prompt delivery well inside the promised delivery times.

Worst experience ever.
Good not delivered after we had to chase it up with their courier as they wanted us to send it off to their investigations department. We contact courier (TOLL), after they said they would but couldn't get answers and courier told us it was never received by them to transport to us. (Kilia's response was "of course they would say that). We tried to see if we could organize a courier on our end and at our cost for express delivery but they said they can't do that even though you could collect from their warehouse in another state, apparently.
New wheelchair was ordered which was meant to dispatched the following day and received days later. After it not showing up or tracking updated, like the first time, we had to contact them to be told that it's not in stock because of system error and wouldn't come until a month later. We only found this out because we chased it up with them. They should have contacted us.
They blame courier, courier says it was never dispatched to them in the first place from their warehouse, hence it not being scanned in and tracking started..
Online chat was no help. Calling gave instant answers but still of no real help.
Considering it's a wheelchair and someones mode of transport and independence, this was way out of line. No assistance of working with us to get goods delivered faster or via a different courier they claimed was the one stuffing things up.
Still waiting for our goods and not expected to even be dispatched for another month leaving someone to hire a wheelchair until what they paid for $300+, arrives.

Worst experience ever! They first left our package in front of our building without authority. The package was obviously stolen. The second attempt was just one fail after the other. I had to call 10+ times for each time to responded with "it will be taken care of" when no one did their job. I mentioned every time that my order was urgent and they said not to worry. The result is 2 weeks later, nothing! They falsely advertise 3 hrs metro delivery, it is possible only on some rare instances it seams. They lie and don't act on their promises. They don't own up to their mistakes and try to blame them on anyone else. Do yourself a favour and don't go through the stress I had to go through. Just order somewhere else. Klika you should be ashamed to treat your customers so poorly!

DO NOT BUY FROM THIS SHONKY COMPANY!!! HAVE BEEN WAITING OVER A MONTH AND STILL NOT RECEIVED ALL OF MY DELIVERY. POSTAGE WAS SUPPOSED TO BE WITHIN 2 WEEKS MAX!! BAD COMMUNICATION.. ABSOLUTELY CRIMINAL AND UNTRUSTWORTHY COMPANY! AVOID AT ALL COSTS!!! Would give zero stars if I could.

Great service and postage havent wirn the boots yet but they are very comfortable and exactly as described satisfied customer thanks

Bought a big ass trampoline from these guys. Pleasant people. Great price and no issues with it a year later

I have been talking to their customer service for last 2 days for a bed frame I ordered 10 days back, their website says the item is dispatched but I haven't got the product or any useful info from Klika. They are resisting to refund as well.. Not fair.

Recently brought an electric blanket, arrived super quick, fits perfect and is so soft, love it.