Was very rude and declined to send someone out for a quote because I mentioned I was looking into a swim spa as well. She advised they are accepting serious inquiries only and they are very busy. Well, that's great for them, I'll just take my money elsewhere.
JJ, Dustin, Kevin, Kale, Travis, Robin, Beth have all been amazing. They built us an extraordinary pool, and their service has always been so on point, so fast at responding to us, resolving issues and helping us keep our pool running great.
We chose Klapprodt to build our pool after getting bids from several other companies. We worked with Aaron for the design, and he was very patient and accommodating with our requests and designed exactly what we were looking for within our budget. Cameron was the superintendent for the construction, and kept us informed and was always responsive and polite. Clint did start up and pool school, and just like the others was very professional and nice. We knew patience was key while building a pool in the middle of a pandemic, but the build process was smooth and we felt confident that we were getting quality work. The subcontractors Klapprodt uses are top notch and worth the wait. What really impressed me the most was the owners coming to check our pool after the snowpocalypse. They are obviously inundated with service calls and many broken pools, and the owners are out checking and helping where they can to get their customers serviced quicker. We are happy we chose Klapprodt!
Such an amazing experience with Klapprodt. We did our research and asked around there are so many builders in the area but finally went with Klapprodt when we found consistent and honest feedback from folks we knew that built pools with them. At the same time we built our pool we have several friends put theirs in too and they did not have the same pleasant experience as we did. We love our pool and love our customer service manager Travis!
Our Klapprodt pool in Southlake is about four years old. We had some drying / cracking tile on the top edge of our spa. Jeremy and his team (Kevin and Travis - thanks!) arranged to have the top edge re-contoured and tile replaced. The completed product is looking great.
Really appreciate Klapprodt's willingness to continue to help its existing customers.
We've also used Klapprodt's weekly pool service since the beginning and we appreciate their expertise.
Klapprodt built our pool March - June 2020. It was a great experience, I found all of the staff to be friendly and down to earth. Blake was our sales guy and I have to say, we may not have a pool if not but for the incredible 3D video he did which transformed our backyard into something we never could have seen on our own.
Cameron was our initial PM and was awesome. Our neighbors were simultaneously building with Klapprodt so we ended up with Kevin who was equally as great. I appreciate that I could contact them directly and saw them most every day during build.
After the crazy winter storms in February 2021, we were concerned our pool suffered damages like most every other pool owner without power in the state of Texas. I waited a few weeks to let things calm down and contacted Dustin directly. Dustin was onsite regularly with Kevin during build and responsible for starting our pool once everything was finished. Within 15 minutes he responded that the owner, Jeremy would be out to assess our damage that day! True to word, Jeremy was here within a few hours. We were very lucky that only a few O rings needed replacement.
I appreciate both the experience and professionalism that Klapprodt offered, specifically during the storm aftermath. Once a project is complete, it is worrisome that you re left on your own. Jeremy made sure that we were given attention and our minds put at ease. We were concerned that we could have thousands of dollars worth of damage on a pool less than one year old. Instead we were fixed up within a few hours and got our backyard, back.
-Sara Carr
They were overwhelmed by the storm, but had no interest in helping anyone who was not already a customer. Kind of understand, but they built the pool at the home I just moved into, so I expected a bit more effort from them.
I ve been with Klapprodt for 15 years and been happy with them until now. Although I ve spent roughly $50,000 with them over the years (monthly maintenance fees, pump replacements, pool re-plastering, filter cleans etc.), today changed my mind about our relationship. I was charged $155 labor to put in new housing for my pool light (which cost $348). That s fine and fair(even though the job only took 15 minutes), but they also charged a $50 trip fee, which they refused to waive because that s always been our policy. Other services I use, like my plumber or heating/air conditioner, always waive the trip charge if they wind up doing significant work for me and I expected Klapprodt to do the same. I was wrong, but I found a new company which charges a lower monthly fee, includes filter and salt cell cleans in the monthly fee, and doesn t charge a trip fee for service calls. So Klapprodt did me a favor today!
Travis, Clint, and Cameron just saved my husband's life (partially) by coming over and solving some issues (self-inflicted to be clear), but they saved the day nonetheless. Noise issue, dirty, and our Aquanaut not working. Thank you for coming over, cleaning the filters, testing to make sure there were no other possible issues, and shocking the heck out of my pool so that we can be back in business and can enjoy our beautiful pool that was built with Klapprodt a little over a year ago. I cannot say enough about this company. I am a Real Estate Broker and I know a lot of pool builders. But it is one thing to build one and another to build one and still be reliable after the project is done. These guys, and this company, have been there without hesitation or question. Perception is reality when it comes to customer service! And the reality is that I will never have to worry when I need something when it comes to my pool! Thank you! And I will forever recommend Klapprodt!
I had several friends recommend Klapprodt and a couple of their competitors. Aaron came out to my home on April 5th and promised a design in a couple of weeks. I sent an email on April 24th and then texted Aaron on April 27th. He apologized in an email on the same day and promised to have something to us by the end of the week. As of today, we still have not heard anything and have signed a contract with another pool contractor. Highly disappointed with the customer service and can only imagine how the building process would have gone.
klapprodtpools.com
