I ve been with Klapprodt for 15 years and been hap...

I ve been with Klapprodt for 15 years and been happy with them until now. Although I ve spent roughly $50,000 with them over the years (monthly maintenance fees, pump replacements, pool re-plastering, filter cleans etc.), today changed my mind about our relationship. I was charged $155 labor to put in new housing for my pool light (which cost $348). That s fine and fair(even though the job only took 15 minutes), but they also charged a $50 trip fee, which they refused to waive because that s always been our policy. Other services I use, like my plumber or heating/air conditioner, always waive the trip charge if they wind up doing significant work for me and I expected Klapprodt to do the same. I was wrong, but I found a new company which charges a lower monthly fee, includes filter and salt cell cleans in the monthly fee, and doesn t charge a trip fee for service calls. So Klapprodt did me a favor today!