3 years ago
Oh dear
Oh dear
I am not normally a reviewer and dislike slating Hotels, however on this occasion i feel this review is essential for the well-being of others.
The premises have some how obtained 5* status. I have travelled to many Greek islands and experienced proper 5* however this one was special. From the outlook it looked all ok once we arrived past midnight. Upon arrival I was a little concerned, when the night manager explained we had to wait for a minibus to take us to our room. After 30 minutes of waiting we eventually reached our room, exhausted already with a pregnant wife, we were in the basement and no, they don t believe in lifts, be prepared to drag your suitcases up and down.
As the sun rose, things appeared a little suspicious and confusing. I opened the curtains expecting to find the perfect view. To my amazement we did, a staircase and bushes where other travellers could have a nice old look into our room. The curtains were close almost immediately closed and remained closed throughout the stay. We had a large square TV box, the ones you find in the good old days. Do not bother even touching this.
A little dissatisfied, I marched the 15 minute hilly walk back to reception explaining the room was not what we expected. The receptionist replied with a scripted answer, explaining the Hotel was full and to wait till the next day.
The next day fast approached, again I approached reception, the walk felt longer each time. I was presented with a different receptionist, whom to my amazement had no idea, as communication had not been passed on. I immediately asked to speak with the manager. Then appeared a short looking skinny guy, who apparently was the hotel manager, Dimitriov. He was as useful as a short plank of wood. Obviously he must have heard and acknowledged our situation many times, again he gave us the standard answer- I will let you know. I explained to him to inform us either way as bags needed to be unpacked.
Three days, four days went on. Hmmm... the short man acknowledged us walking around the hotel but avoided speaking to us. Was he guilty? Common courtesy maybe to let us know? Really a hotel manager? Appalling customer relations, not the role model for his staff, who were unfortunately showing similar symptoms.
The food and pool side was standard, drinks were standard all inclusive replicas. Only snacks available if you go all inclusive during pre dinner times, included biscuits and sandwiches. Beware they only make 4 pizzas during snack time, on a first come first serve basis, good luck ! Entertainment during the day and evenings are limited so make sure you take good company.
Top tip, pay the extra monies and stay in the sister 5* hotel, Kipriotis Panarama, a short walk and much friendlier and comforting staff. Stunning views.
Top Tip :Please think very carefully before booking here