Kimpton Hotels Reviews

Characterful hotel, highlights for me were the stunning lobby, stylish rooms, comfortable beds and helpful reception staff. Good location too - plenty of places to eat, drink and shop nearby and walking distance from BART and cable cars. Lowlights: some parts of the hotel are starting to show their age (awkward bathroom layout; super slow elevators; room blinds kept breaking) and the restaurant (Scala's) didn't seem interested in serving me coffee and breakfast (yes they were busy, but I was standing around for 10 minutes without an acknowledgement). Thankfully there are many good cafes within walking distance! I'd probably give it another chance in a year or so as they are refurbishing some parts.

Hotel in a central location just steps from Union Square. friendly and courteous service. Californian colonial style interior. Room may be too small and bathroom a little bit cramped although clean and cared for. High prices.

Need to update the Elevators, or replaced them.
Had to wait forever for any of them. Had to take the stairs a few times even though I was kn the 7th floor.

The location of this hotel is great, and the staff was friendly. However, during our stay the fire alarms went off 2 times. The first time we walked down all 18 flights of stairs only to be told that there was no emergency and that we could go back to our room. The next time it went off at 2 am. We once again started down the stairs only to hear again that it was a false alarm. Why did it keep going off? Also this is out of their control, but the protestors at the nearby hotels were pretty disruptive. We could hear them from 7 am-10 pm every day. We couldn't sleep in and thought it was pretty disruptive. It would have been nice to have been told in advance about this.

Been coming here for 6+ years and always feel like a queen here. Some complain about the small rooms and tiny bathrooms. Hey, small is beautiful and very SF. Love the pet friendly, eco consciousness too. If you need more room go to Texas.

Love the lovely Queens in the Starlight room too!

Visited this establishment during our visit to SF whilst on our honeymoon - A $200 a night room gets you some grotty/dated room on 7th floor with a shower of cold water, a TV (minus the remote control), a bathroom the same size as the wardrobe (not joking) and plug sockets which are waiting to electrocute you at the slightest touch.

The room offers an array of warm wine and beer due to the lack of fridge but could be an excellent way to warm up after your freezing shower.

The aircon is stuck at 75-80o (needed after the shower) but is accompanied by a constant lawn mower humming sound, excellent when you are suffering with jetlag and desperate for a decent nights sleep.

Finally you wake up craving for a lovely breakfast...oh wait... That's not included in the $200pn. Excellent.

The bar on top of the hotel has an uninterrupted view of the city.

The rooms were nice and very clean. Everyone I interacted with was extremely nice and professional. The bed was about average for a good hotel. The lack of a mini fridge was a little frustrating with the huge portions at some of the great restaurants nearby.

Just visited San Francisco 5/5/18
Rooms are nice and clean nothing crazy, it was no view on 7th floor
(even i asked agent to give me hight floor and she said "sure no problem" )
Be ready to pay extra for "bar" 9$ for water ... 9$!

The decor of the rooms is nice however the hallways feel quite dated

Fabulous hotel, it's just sad that the city has allowed the homeless to ruin San Francisco, probably won't be back.

Small rooms, poor WiFi, front door staff very friendly, but front desk, bar and concierge are unapproachable.

Had a staff member insist upon come in to "inspect mini bar" hours after check in and treat me like I stole something.

Looked for Concierge for an hour before she returned, front desk told me they could not help (it was for a basic set of directions)

Garbage like this plagued my experience.

We attended for a work holiday party, so not much to review in terms of the layout, rooms, etc as it's hard to determine the difference between what was setup for the event vs. hotel facilities

This Hotel has a unique interior design, :) located right in front of the most iconic transportation rails. Comfy and Convenient, if you have the opportunity try it.

Every encounter was with great customer service. Beyond expectations.

It is a boutique hotel and it is high quality. I enjoyed my stay.

San Francisco classic hotel with unbeatable location, excellent service by its employees.

No room service after evening.. Had to buy water from Walgreens across the road at 10 pm. No complimentary breakfast. My company had reserved the stay. I will not reserve for my personal stay. Great location though.

this is a great hotel, it had excellent service plus it had WIFI which is always usefull.

Nice boutique hotel. Great service with friendly staff. Central location in downtown right by union square.

I m currently staying here and the noise from the protesters outside the hotel is horrendous to say the least from 6.45am till 10pm banging drums and using megaphones, whilst I know it s not the hotels fault this has been going on for a few weeks and it would of been nice to have been told in advance so we could of booked another hotel.... the hotel and staff are great but very disappointed at the situation

Well located, a bit dated in the living Powell-Quartier. Within walking distance of the beard station "Powell" reachable. Very friendly, helpful staff in the whole hotel. Stop the cable car right outside the front door.

Elevators never work. Be prepared to walk the stairs or wait 15+ minutes.

Just meeting friends there, seemed like a nice place.

It was a VERY high end place, which gave me a taste of what other hotels existed, besides holiday inns. When we arrived, there was a problem with our reservation, and the manager gladly helped, and even upgraded the room. The only two things I didn't like was that the bathrooms were "New York bathrooms" and were very tiny, and despite it being an upgraded room, it wasn't much bigger then a normal holiday inn room. If you look past those two flaws that shouldn't reflect the staff, it is a very nice hotel with staff that is every bit as friendly as you would except for such a price. If you're going to San Francisco, I would highly recommend staying at "The Drake".

Centralissimo davanti al Cable Car prezzo nella media alle 5 offre vino buono della California

The hotel is very good. Clean, great staff. Good shops all around. Rooms are small but the hotel is vintage and thats just how rooms were made 90 years ago. It was said to be the second hotel in the area. They are very meticulous about reno's that the vintage decore remains in tact. Temp control in the rooms are perfect. Lobby bar and Starlight room are the some of the highlights of visiting SF.

Rooms made up well, concierge very kind and go out of their way to be accomadating. Appreciated the almond milk for the coffee/tea in the mornings. Eager to listen to your room preferences and provide as possible.

Visited this establishment on our honeymoon - a throughly disappointing experience for the whole 3 days. The $220pn room gets you a dated, smoke smelling boudoir like room on 7th floor right near the lifts. Brilliant.

The bathroom is the same size as the large wardrobe with a shower that sprinkles out lukewarm water but to greet you out of this unwelcoming bathroom is a wide array of wines and beers, all of which are boiling hot as there seems to be a lack of fridge and central heating stuck between 70-80o.

In the corner of the room is a TV with a lack of remote control but helps the room to perhaps look less boudoir like.

Our Martini glasses of now 3 days have been sitting patiently on the bed side table, desperate to be taken away from this god forsaken room.

The only thing to look forward to is a nice breakfast...oh wait ... That's not included in the $220pn room.

Cool spot right off Union Square. Had some elevator trouble during our stay, but nice clean hotel otherwise. Scalas is the restaurant connected to the hotel and they have good food as well.

Check in at 2 am was a breeze and extremely friendly!

For as fancy as it is I was expecting the bed to be more comfortable. The bed was extremely firm. We were on the 19th floor and could hear the night club upstairs as we were trying to fall asleep. Fortunately I brought ear plugs. However, the view was beautiful and we were in a great location.

Great location but rooms are small and pretty dated.

Very comfortable in city center. Very professional staff svc the old style hotel is fantastic. The beds are super

Didnt stay here but out friends wedding party did and it was a lovely hotel. We ended up at the roof top bar for the after party... expensive drinks like most of SF but great views.

This place is awesome! Very friendly and accommodating staff. Healthy attitude goes far.

The hotel is a lovely building and had excellent holiday decor. The Scalla restaurant had excellent food and service as well. We booked a private event, and the private areas were nice and well attended to. The bar upstairs was busy, but we had several booths which gave us space to socialize. The music was less to our liking, and the bar took a very long time to prepare our drinks unfortunately.

Super slow elevator, bathroom door didn't close, room decor kind of creepy. Small rooms

Very close to Union Square
If you get a room on the inside of the U shaped building you will be staring at Air Conditioning units
Room decor is legit

Great Hotel in the middle of the San Francisco downtown cultural area. Rooms are small but quaint. Hotel very clean and has lots of character. They have open wine tasting at happy hour in the lobby. Starbucks is attached to the hotel.

Clean, nice hotel. Good staff. Location very convenient. Room nice.

Super cool decor Hotel in Downtown San Francisco. Really was a fun spot to hang out and rest. Cool, unique rooms and awesome staff.

It's ok, old building and small rooms but if you just need a clean bed and bathroom it does the trick.

Comfortable and nicely situated accommodation right in the heart of downtown San Francisco.

My wife and I spent our wedding weekend here and were satisfied with our overall experience. Staff were friendly and courteous, our room was cleaned promptly daily and the hotel was even kind enough to surprise us with a bottle of champagne in our room for when we returned from our wedding.

The only real downsides were the long waits for elevators and steep $100 per night deposit.

Wonderful hotel--the concierege and the front desk is staffed with some of the most friendly, helpful people I've met in the lodging industry. The look of the hotel is reminiscnet of classical San Francisco, which greatly adds to the whole experience of a trip to SF. The location is also fabulous--its proximity to Union Square is a wodnerful additiotion to its overall charm. The bell hop uniforms a little ridiculous though, but overall an enjoyable experience.

Such a wonderful and welcoming stay at this hotel. Amazing service, bars and restaurants within the hotel. This hotel is in a very central location in the city(unique area n square). Everything is within walking or uber distance. Rooms were a little small but very clean and comfortable for the price. Your only there to sleep and not hang out in keep that in mind. I would definitely stay there again and I recommend anyone todo as well.

Our room was above the gym, but we didn't know this. When we heard these very loud sounds that actually rumbled our room, we complained. The Front Desk that evening claimed they couldn't figure out what the sounds could be. They recommenced at 5am in the morning but this time as I listened over and over I thought I recognized the sound. At check-out later that morning, when I complained again about the sound starting up again, the front desk clerk knew immediately that I was hearing the weights being dropped. What a disappointment that a hotel that was charging a small fortune would be so disingenuous in their response.

Rooms are very clean, quality amenities, and a very friendly staff. Hotel is right next to union square and within walking to China town. Hotel has overnight parking if needed, top floor bar and dance floor have a great view and atmosphere. Definitely recommend staying here.

Honestly, having a 1mb internet line in 2013 is just stupid.

Sheets were stained, poor ventilation, rooms are small, blinds are torn.

You have to be mad to stay here

Room is really small, the smallest bathroom I have seen. Strange position for the bed, coz it is in front of the mirror and lay in bed u can only see the mirror rather than the TV.

Had drinks hotel lobby bar, which is a cool lobby bar. Friendly and attentive bartender. Also did lunch at Scala's in the hotel, which I have eaten there many times and it is always delicious. Their risotto is delicious and probably about the best I have had anywhere. Great location too. I haven't stayed at the hotel in a few years, but the rooms aren't great as I recall, but clean. Just a bit outdated and small as I recall.

When we arrived for the check in, they didn't have our room. So they moved us in another hotel and we had to sleep one night in the other hotel. Then, the next day, we came back to the Kimpton hotel and they told us that we could have an upgrade of the room because of the inconvenience of the day before. So they proposed us the junior suite at the 3rd floor and we accepted happily. But after, they gave us the key to the room and it was on the 8th floor and the room was quite small! Not only they made us change hotel, but they didn't give us the right room neither!

I'll start by saying, this hotel is very beautiful in the lobby, their club, and has the perfect location, but the good stops there. The man at the front desk (Alonso) was rude when we checked in and rude every time I approached him afterwards asking when the room would be ready. Luckily someone else talked to me and checked me in (what was Alonso waiting for?!). The room was so underwhelming; it lacked basic amenities like a fridge, coffee maker in the room, and a mattress that doesn't feel like it's an original from when the hotel opened in 1928 (but they did have a used yoga mat..the most coveted amenity...) The mattress was bad, like painful to move the next morning bad. We switched rooms to see if it helped and no, another 1928 original. We encountered Alonso one more time before we left and he still had the same pompous, unwillingness to be helpful attitude. I think he was the only bad egg in the bunch because housekeeping and concierge were super nice.

Anyway long story longer, don't stay here unless you like paying alot for literally nothing and you already have a massage appointment made for the toll these beds will take on your back. If I hadn't prepaid for my room I would have left after the first night and shaved Alonso's beard on my way out; maybe it would have made him feel less powerful thus, making him nicer.

The location is good, so it is convenient for shopping and sightseeing in San Francisco. As the cable car runs through the road in front of the hotel, you can hear the sound of the bell and feel the atmosphere.

Great prices, location, and service. Rooms a little cramped, but quaint.

Public areas very nice. Rooms were a bit small, but very comfortable and clean. Elevators are very very slow. Bar in the lobby closes quite early.

We visited the one in San Francisco, the staff was incredibly helpful and kind, or room was on the 14th floor and was beautiful. The building itself was very historic and incredibly well maintained

Great service and some benefits for guests like cell phone chargers, toiletries, etc. Small rooms.

Everyone was so nice here!! We got in late and they have us late check out!! Everything was clean and comfortable!! The food was AMAZING and the waitress was so cool!! Beautiful and fun experience! Thank you!! :)

Had a holiday party here. Staff was really nice and the venue was really well decorated for the holidays!

They have modernized the amenities but kept the old school charm of this classic hotel. The staff is great and very friendly. No problems to speak of and everything works as expected. I might find the rooms too snug for a family but singles or couples would enjoy.

I enjoyed the ambiance and please. They need to turn on the AC on stronger. It was way too hot!!

We stayed here for 7 nights, small but very comfortable rooms. Friendly staff and great bellhops. Good city center location on the trolley line and next to Starbucks and Market Square.

Excellent hotel selected by my company as their preferred provider in SFO. Room is well kept and despite being an old building it is well maintained and well upgraded with modern amenities. Simple perks like a coupon for refusing cleaning service daily are a nice perk. If driving nearby parking garages are cheaper than the valet only options at the hotel.

Nice place. Room was okay. Stayed at better hotels. The location is great though. You're paying for the name and the location. You can walk to everything.

A great location and friendly staff. Room size is small, but that was expected from an older but very nicely updated hotel.

The hotel is pretty nice, the lobby styling is amazingly ornate and the rooms are well layed out and comfortable. It's pretty much what I expect from a Kimpton.

The restaurant, Scala, is also good, I was given a handful of $10 off coupons at check in which made it a bit easier on the wallet since it is expensive.

I'm only rating 4 stars for a couple things:
1. The elevator wait is pretty excruciating and they get uncomfortably packed due to the waits.
2. The shower heads in the bathroom aren't high enough for me (I'm 6'0) and not particularly modern.

Opulent lobby, but not as mingly for the younger folk. The starlight bar at the top is awesome though. Would stay here again for sure.