Characterful hotel, highlights for me were the stu...

Characterful hotel, highlights for me were the stunning lobby, stylish rooms, comfortable beds and helpful reception staff. Good location too - plenty of places to eat, drink and shop nearby and walking distance from BART and cable cars. Lowlights: some parts of the hotel are starting to show their age (awkward bathroom layout; super slow elevators; room blinds kept breaking) and the restaurant (Scala's) didn't seem interested in serving me coffee and breakfast (yes they were busy, but I was standing around for 10 minutes without an acknowledgement). Thankfully there are many good cafes within walking distance! I'd probably give it another chance in a year or so as they are refurbishing some parts.