It was a VERY high end place, which gave me a tast...

It was a VERY high end place, which gave me a taste of what other hotels existed, besides holiday inns. When we arrived, there was a problem with our reservation, and the manager gladly helped, and even upgraded the room. The only two things I didn't like was that the bathrooms were "New York bathrooms" and were very tiny, and despite it being an upgraded room, it wasn't much bigger then a normal holiday inn room. If you look past those two flaws that shouldn't reflect the staff, it is a very nice hotel with staff that is every bit as friendly as you would except for such a price. If you're going to San Francisco, I would highly recommend staying at "The Drake".