When we arrived for the check in, they didn't have...

When we arrived for the check in, they didn't have our room. So they moved us in another hotel and we had to sleep one night in the other hotel. Then, the next day, we came back to the Kimpton hotel and they told us that we could have an upgrade of the room because of the inconvenience of the day before. So they proposed us the junior suite at the 3rd floor and we accepted happily. But after, they gave us the key to the room and it was on the 8th floor and the room was quite small! Not only they made us change hotel, but they didn't give us the right room neither!