KidZania London Review

Lots of fun for the kids. Not so much for adults as have to do alot of waiting/standing around, especially if you have to escort a younger child (in my case a 4 year old). For the older child not requiring escorting (8 and above), you're More

Enjoyable adult night experience however some explanation of the concept was needed. Also, not a lot of variety in terms of the activities available but the good vibes made up for it.

Somewhere I always wanted to go! Had a great night out with the girls. Just a shame the queues where so long and that all of the places inside weren't open!

Great idea. But it was so mad inside was kids first time and there was no explanation for what to do and there was nothing inbtween jobs encouraging them to get involved. so if your not there good chance your kids will stand there lost alot of kids pushing into lines .

Love this place. Great fun and good value with an annual pass. A full day out. One star deducted as entry system is chaotic. Not clear where to queue for what - needs clear signage and instructions on booking email.

First the bad points.Shocking that adults have to pay to get in. Queueing system needs work, some were great, kids go in. Next ones in the queue get a lanyard so they know they're next. Very poor selection in the shop where you can spend your kidzo cash. Thankfully the news and radio experience were ok. Not recommended for children over 10, it's not really the target audience in my opinion.

Read some of the reviews prior to booking but decided to see for myself and take my 4 year old for a day out. Luckily, in Bedfordshire, half term is the week before everywhere else so took the chance to go when it wasn't going to be too busy. This worked out a treat as she managed to visit most of the sections she wanted to do during our 4 hour window.
As some have stated, it does get very busy here so personally I wouldn't consider coming during school holidays as I think it sets the kids up for disappointment when they can't do what they would like. The 4 hour slots fly by!
One reviewer commented that her child came back with nits from the hat's the kids wear, they now give each child hair nets to avoid this.
The kids love this place and get enjoyment and learning opportunities from the experience and would love to take mine again one day. But only on an off peak day!

The adults only evening was a bit underwhelming and I don t think it s worth the money

Waste of money!! They charge nearly same high prices for adults and kids under 4 but there's nothing for them to do. We went with group of 8, and on bank holiday, long queues and long waiting for activities and kids were tired waiting and ultimately the activities does not seems worth waiting for that long. Cash earned by kids can hardly buy anything from cash counters which can amuse them. Children activity book for 60, you get these for free from McDonald and Pizza hut!! Overall my kids did not want to go there again so am I.

Absolutely fantastic... the children had the best time ever and we look forward to going back.

A perfect place for families with young kids. The kiddies run around organized activities learning to be fire fighters nurse police man postal workers bankers and many more. These activities are 10, 20 min so parents can relax and know kids are safe. There is a bracelet you scan in with everything so you can find them if lost. It's a closed place with plenty of staff and it feels secure. Great education and fun for kids and good food inside. This place should get six stars

Visited KidZania today after planning a mini city trip with kids.
Having seen the website, loved the idea of this and all the pictures and thought this is perfect and different to the usual play centre type places. Definitely high on the to do list whilst in London.

Unfortunately the let down happened from the moment we arrived.
Unwelcoming, friendly or in fact interested staff.

Qued to enitally even get in, then qued again to get tickets checked and fake money given out.




Wasn't quite what it had the promise it could be or that we had hoped for....

The food is not the best and you can t do everything in the Sertan amount of time. But it is still a great experience, I loved it!

Not suitable for indoor eating whatsoever. COVID-19 will eventually make this matter even worse! Lack of space in most part of the building for children to move with the freedom you would expect. Yearly subscription fee does not match the quality experience.

If your 10+ then don't even bother spending your money. Its absolute chaos, you have to wait so long in the cue just to climb through a fake air vent. Workers are so miserable and don't even care about the children. At the WWE academy, the worker was so moody. Is it the fact that there are no adults because, kidzania you need to fix this. The bus that gives you a tour wasn t even in operation and thats one of the fun things. You earn such little money and thats an issue. At the bank there was a large cue and there was only two colleagues working and they didn't even care that you had such a big croud waiting for you in-front of you!!! Some people waited 2 HOURS just to get a card, and yes i said 2 hours im not joking i checked the time. SPEED YOUR PROCESS. And I've seen what you do with your reply s , you copy and paste them, and its very obvious. Do you even care that your colleagues are so grumpy, moody and miserable, and do you even care that your ruining peoples days, not any people, your ruining kids s days. Your working somewhere where kids come to have fun, not to die of boredom. And if this reply gets copy and pasted I'm going to email the manager. Fix this, NOW!!

Kids under 10 like it over all good environment and knowledge for younger

Not enough for early years - 3.5 years not allowed to participate to riskless all activities allowed to 4year old. Main attractions such as climbing closed, staff absent from attractions, in the end a lot of waiting and wandering. Grown up all carrying their clouds and the kids one... Could be a much better experience if more intelligence and attention to family needs was there.

Would like to give nil points! Disgusted at non-chalance and indifference of staff.

Fun day out for kids. My daughter Lola is 5 and spent the day trying out various roles. Quite tedious for adults as there's limited seating available. Quite a busy Saturday afternoon, waiting time for activities varied from 0 minutes to 25 minutes.

Wonderfull fun experience.makes kids dreams come true and is so realistic with a Cadbury s factory and other activities

My 2 granddaughters loved it, they travelled down from Cheshire , they worked for 4 hours to gain all the money so they could spend it in the shop,, only to be disappointed there s was pure rubbish in the little part were they could purchase , yet the gift shop was really good,, I think the kids should have something to look forward to after earning the money, dissapointed.

Took my children 11 and 4. The eldest could have done with going with a friend the same age but a great day out! They both really enjoyed it I would recommend to pre purchase the food though as can be a little expensive for what you get and not a huge choice available

Really educational and fun place for kids as they do jobs and earn "money" over the course of an afternoon. Hopefully makes them appreciate what us adults have to do to put food on the table.

Be aware that tickets cannot be refunded at all, so if you can't make it or booked the wrong date, you'll need to pay a GBP15 rebooking charge, on top of already expensive tickets. I found the telephone service very hard to reach and not particularly friendly or helpful. The whole experience dealing with Kidzania has been unpleasant and unfriendly!

Great "adult pretend" fun for the kids!
They can gets jobs such as fire-people, clothes shop worker, courier, ICU childcare, police-people, and all manner of other jobs. Some they pay (with Kidszania money) to do, others pay them. At the end of the four hours they can spend whatever money they have in the shop.

The kids (7 & 4) loved it.

This has become a regular destination for us and our children now. If you've never been I would read up a little on how to get the best experience before going.
Food is a bit overpriced, but where isn't in all honesty.

All the kids had great fun and hopefully where coming back

It was great but at the fake m&s shop the employee shouted and dragged me and my friends out of the shop and we didn't even get our kidzo's

VERY UNDERSTAFFED- 15 MINS TO JUST GET TO THE DESK TO CHECK IN
VERY DISORGAINISED
VERY EXPENSIVE
IF TAKING MORE THAN TWO CHILDREN HONESTLY DON'T BOTHER AS THEY ALL CANT DO THE ACTIVITIES TOGETHER AND THE WAIT TIME FOR EACH ONE IS ABOUT TWENTY MINUTES.
ALSO GIRLS SHOULD WEAR TROUSERS TO DO THE WALL CLIMBING AS OTHERWISE EVEN WITH THICK TIGHTS THEY REFUSE

Very good experience for the kids, however the young men and women who work there, may need some motivation. Most of them look like they don t want to be there.

I was weary to try this place at first as my friend had taken her daughter there a little while ago, and unfortunately her daughter contracted nits from one of the helmets they use in the role play. However I decided to give it a go and was happy when I saw they are using hairnets.

I'm only giving this 2 stars because my kids absolutely loved it, but I have mixed feelings about this place. I'm not overly keen on some of the staff. I feel like if you're going to be working with children then you need to maintain a cheery disposition no matter what. Some of these staff members looked so depressed and gloomy, it's rather off putting. There's a lot of disorganisation, I think they need to change the system and maybe give people time slots instead of people coming at the same time and having to wait ages in queues for each section.

I'm annoyed with the red headed girl today who was working at the supermarket section. We were waiting ages, she moved my daughter to the shoppers bench and took 3 other kids in, which meant my 3 had to wait 10 minutes to get in. When I asked why she did that, she gave me some stupid reason. That really annoyed me.

There really isn't much to do for under 4's so I don't recommend you bring small children there. My poor daughter barely got to do anything even though we were told there were several things for under 4's to do. Luckily some members of staff were nice enough to let her participate in the recycling section and the dentists.

Not happy either that for some of the activities there's an extra cost after you've already paid an entrance fee.

So overall this is a fantastic idea for kids as they all love it, but a few things need adjusting in order to maintain a smooth run. More activities for under 4's please!!!!!

Pros
Some mildly interesting things for kids to see and do. Such as the Pilot training and tv channel participation.
Kids learn value by earning and paying for items with play money, some of ehich you get on entry.
Cons
Adults paying for babysitting their child as there is little to no supervision by staff.
Lots of product placement eg Missions wrap factory. Cadbury chocolate factory. Essentially its free advertising for them.
Staff at the ticket office at the Westfield London completely inept and unable to handle the simplest of questions.

Terrible! Very long queues everywhere, lots of activities were closed , super expensive, and if you have under 4 s don t even bother to go as it s pointless.. we did 3/4 activities that was it ..

I've been to Kidzania in Portugal twice and it was lovely. But I got very disappointed with the one in London Westfield.

1 - It is a lot smaller, but that was not the problem. They give you a entry time when you book, and if you miss your slot they start discounting the time.

2 - They only allow you 4 hours, that doesn't allow much time for the children to play, given the fact that on average you wait around 15 minutes per activity.

3 - The price per adult is ridiculous, given the fact that there is not much for the adults to do

It's a one off.

Absolute genius - why didn't this place exist in the 80s. Kids loved it - wife and I loved it more. Well worth the visit. It's an unknown place to all our friends so the children were the envy of everyone on the school playground on the 1st day back with their summer holiday bragging rights. We'll definitely be back. Must book ahead to avoid disappointment.

Thank you Kidszania for 4hours of entertainment you made the birthday girl and7Friends very happy and 4 exhausted adults double happy there's enough to do that queuing doesn't matter see you later in the y

I loved this place because you get to do what grown ups do

Good experience for children. Long waiting time for most of attractions and if your kids are below 4 years old there is no use to go there.

Been a couple of times now and enjoyed both.Plan well and know what to expect is the best advice. Take a pack lunch,give your kids an idea of what to expect to save the whole walking around clueless......otherwise it's a good time.

Is the best in the world according to our 8 year old guy.

Very frustrating experienced with my son with special needs.

Very good for kids but expensive without an offer. So much to do but queueing so may not get to do everything they want

While our visit to kidzania was very different this time due to social distancing and increased cleaning, our visit was still enjoyable and we had a great time. Staff all working very hard to ensure an enjoyable visit. Across our visit we found safety standards enforced well.

Good fun for the kids. Get there early to avoid the rush

Perfect for my 9 years daughter, the zone adult only it was really useful for charge my phone. For me was boring, i suggest to bring a book.

it is beautiful my daughter love it definitely go there for chirstmas

I would define it as the perfect place to promote consumerism. The children are surrounded by commercial brands, fast food and very loud music. The activities seem all design for the children to follow instructions rather than for them think or create something for themselves. The best one I would say is the drumming workshop...but still the whole thing is a very busy place that apparently looks fun, but deeply inside is very poor in creativity and the last thing it matters is the quality of fun.
Another aspect that I didn t find very child friendly is that the children have to queue for, at least, fifteen minutes on each activity but there is any sign outside that informs you about the time they have to wait for the next turn...which makes difficult to keep them motivated or to decide if is worth it to wait.

A great place. It's a shame that the fire engine was broken and apparently had been for some time. You'd think that they could afford to fix it, given the price of admission.

I went to the Adults only night which was incredible . So much fun. I can see why kids absolutely love this place. It does get very busy but it's manageable. Great idea and great opportunity for kids to explore different skills

Brilliant day! Both kids (9&8) can't wait to go back.

Fantastic Party. Special thanks to party organiser Liyan. Was a real star and couldn't do enough. Birthday girl had a fab time and so did her friends. Well done Kidzania Team. Big thanks.

DO NOT VISIT THIS PLACE
ITS NOT FOR DISABLED PEOPLE AND THEY DISCRIMATE DISBALED CHILDS AND HATE KIDS WITH DISABILITIES.
I had a really bad experience today so I wouldn't advice anyone to visit this nasty place

Really good Concept but they let far too many people in. Expecting 5 & 4 years to wait more than 30 mins per activity is rediculous . Dont get me wrong , kids liked it but the whole experience would be much more enjoyable with less people in and a queing system similar to Legolands Q bot system where you pick your activity and are given an allotted time slot. Will deffo go again but in an off peak time of year .

It is supposed to be a place for family, but they are greedy and they are only after squeezing money out of families. To take in a 3 year old and a baby ,8 weeks old, they wanted to charge 3 tickets even if the mother was coming in only not to be split from the family and clearly would be seating down looking after the 8 weeks old baby.
I can understand charging for one parent who supervises the 3 year old, but for the breastfeeding mother.... ????? Just greed.... the manager said it is company policy to charge everyone no matter what....perhaps they should be looking at changing policy ....
I hope one day people are so fed up with this overcrowded , poor quality service, extremely expensive place and start boycotting it by staying away . Then management may learn their lesson...

ITS A SHAME ITS GONE DOWN HILL. Having had a number of parties from when it first opened to recently experiencing a staff member using profanity in front of my 7 year old is shocking! "Oh F*****G Shut up" Absolutely vile behavior and whats worse, the management have taken four weeks to send me a "please summarise the incident" email !

Visited 14/8/19 with 3 boys 7,9 11. Website suggests activities suitable up to 14 years old. I would disagree. We had a booking for 12.30pm, told to arrive 15 mins earlier. We were still outside the building at 12. 50 pm. When we got to check in, another long queue was before us. The staff seemed under trained for the tasks they were given, seemed to be for ever going to check whatever, with the supervisor. Once we were finally in, we were surprised at the queues, only 5 children allowed in some of the activities at a time. The bank queue was huge, at times only one person trying to cope. Music was far too loud and unnecessary. I think more attention to detail is also needed, fire engine, ambulance didn't even have sirens, no police vehicle atall.
Overall experience fair, better for 6-8 year old.
We won't be returning.

It's a lovely place to take your kids over 4+ any child under, do not bother. They barely have anything for children under 4 so my daughter couldn't enjoy herself. What's so annoying is theres music blasting as if it's a night club so some of the activities you can barely hear the activities. The music was unnecessary

Two hours in this hell hole and my daughter got to do one thing. Absolutely dreadful. Avoid.

I went there on a school trip and didn t have much fun at all I only did one job which was the Nintendo labo in the whole time I was there because all the lines are too long

Great value and a really good trip out for the family. The kids enjoyed it and there was more than enough to occupy them.

Really fantastic experience for kids and families around the 6-12 age-range. Great staff and activities!

Long journey travelling there
Did not like that there was very long ques
Food is expensive, cold and was a bit disappointed
Toilets are not clean

Absolutely incredible day out for my 2 daughters 4 and 7 years old... 4 hours has never gone so fast, they enjoyed every bit....especially eating the wraps they 'made' highly recommended!

Overprice. Many attractions closed on day we visited.

I love KidZania!!It is amazing,!I came on the 18th June 2016
P.SI'm Kidzanian.
UPDATE:So,I got my PaZZport,and now I'm happy.
Z-U soon..booking tommorow :D

New and reasonable price. As the time is limited, so queues are not long. 4 hour section can play about 8 role plays. ( basically, No queue for the last 30min as many left). Some role plays require to pay Kidzania dollars while others earn. Unused dollars can be used to exchange goods in department store in the end.

Very pricey. Staff seemed a little disinterested and bored at most of the locations. Queue jumping was frequent with staff not particularly bothered. Overall the experience for kids is OK, but staff really let it down. Oh, and photographs are extremely pricey!

Great experience for kids, gives them some life skills along the way and great Insite into working life.

I went today with 3 kids and we spent 2 hours only on the queue, queue, queue...when we finally got a place to go to the ambulance a member of the staff said sorry but your time has gone... the soft play area stinks..the kids did only 3 activities... just a complete waste of time and money! we'll never come back again!

I just spent an evening hearing my wife complaining about this location. Points that I have learnt... Should only be for 7+ years kids (don't take younger kids), no map of the activities (so how do you know what to do in your allocated 4 hrs) , no parents allowed into activities (difficult with shy kids), way too many kids allowed in at each time slot (20 mins MINIMUM wait time per activity). Beware!

Kidzania is based inside the westfields shopping centre.

So it's like a mini city where children get the chance to explore lots of different jobs roles such as a fire fighter, police officer, midwife, vet, radio do and many more.

We spent almost 4 hours and only managed to do 5/6 different activities but this is depending on the age of the child. The older you are you get to access some things on your own.

Most of the activities are adult supervised and led by workers so the children can't just freely explore which I felt in some part spoilt it. Particularly when some of the workers seemed quite unenthused and showed little insight into how to adapt things for each child.

My 5yr old really enjoyed it..got tickets through wowcher as the cost is a bit pricey as you pay for adult entry too...although you don't get to part take in the activities with the children!

Definitely would NOT recommend for children under 3 yrs as there is a lot of queuing and little to actually engage them in for this age range.

Would go again but go early as can get very busy.

Too long a wait for activities and a bit pricey but kids enjoyed it in the end

So disappointed with everything never going back again
Nothing is inside what they advertise such a liars can t believe
Pilot advertising is nothing like they advertise the plane simulator was no full control ,
No uniform Nothing
Just a ripoff
People seriously take the reviews seriously because I have seen it for real

We had a bad experience here. My 5 year old was was doing an activity that finised earlier than the publicised 20 min. She was sent out by herself as the animators did not make sure that there was an adult there to pick her up. When I arrived at the end of the 20 min I found her scared and she started crying. The personnel is not paying attention to the younger kids. A 5 year old cannot be sent away like this.

Took my youngest here (who is 5) for the first time last weekend, although I have accompanied my clients children here lots of times. Kidzania is pretty much the only place of its kind, therefor they feel they can charge a premium to visit because there is nothing else like it, so you won t get much change from a hundred quid if you re a family. I wouldn t recommend taking children older than 10 here as it s definitely geared towards the younger ones. My daughter enjoyed the activities and got a kick out of earning money from them to spend in the shop afterwards, although you ll have to work them like dogs to get enough Kidzos to afford anything they actually want! The layout is good and it s easy to navigate, main areas are very clean and tidy, as are the bathroom facilities. The staff are a bit hit and miss unfortunately, with some that were very helpful and extremely good with the children, while others appeared bored and apathetic. I would recommend to the management team that staff should not be allowed their mobile phones while they are working as I caught several members who were so engrossed in their social media accounts that they weren t paying the slightest bit of attention to what they should be doing! (Young lady working in the coffee shop, I m looking at you). Also, the incessant photo taking by the Kidzania photographers will drive you wild, they interrupt the children s activities to take photos that you haven t even asked them to take, just to try and relieve you of more money on your way to the exit. This makes the waiting around for the activities to start, all the more annoying. All in all, as a one off novelty experience, it s ok, don t feel like we d need to go again any time soon though.

Very disappointed. Kids have to que every time the want to do any activities. As we went on half term, the minimum waiting time was 30 min, some over hour!! And you have only 4 hours. Even if we have some time left (after waiting in que ) my kids have to go out as not left enough time! Very stressful for parent. And do not think that your kid can go by them self. You should go to as they wont know what to do. Great idea but in bad way. Kids not ruled here but waiting, waiting, waiting... Then have 15 min activities (some May have fun at this time) then waiting, waiting.. Tip:It is better to give them lunch while they in que. For me it was waste of money. Not recommended to any one. And one more thing.. Toilets on one floor - 6 of 8 out of order! So que again!

Immediately after opening on Saturday, it is very vacant. Very different from Tokyo. The second floor is from 10:30. Chocolate Factory and British Airlines are popular. We recommend that you go early. Please note that the clock tower dance has a different system from Tokyo. If one of the participants doesn't want to dance outside, he doesn't dance outside.

Great day for little ones who love to play, explore and learn in a safe but fun environment. Would recommend for age 5 and up.

Hellish and queues everywhere, just go to the park or a library