LOVE this resort! We had a great time and loved the grounds. The rooms are comfortable and quiet. The only not so good thing was that we reserved a king bed room and were given a full size bed, for my husband and I, which is way too small for 2 adults. Everything else was wonderful!
Didn't stay but the conference venue, food and organization were wonderful.
A beautiful resort with excellent facilities. The golf courses are challenging and in great shape. The staff is extremely helpful and the on-site restaraunts have excellent food and service.
I got to spend a few days at the JW for a staycation, the rooms are spacious and the renovations are great. I loved the view from the hotel in the mornings while I enjoyed my coffee. The staff was great and always friendly. The only thing was that the water experience was only open for one of the 3 days I stayed there, which was the reason we selected the hotel. We still enjoyed the hotel, food, and gift shop while we were there.
My family has been going there ever since it opened, we love it! This trip was not as wonderful. The grounds were not as beautiful & not as pristine as it usually is. Bathroom was dirty & smelled. Just not up to their standard. All the staff was still very friendly & professional. Hopefully it was just super busy & short of help. We'll try it again.
Truly feels like you're in the middle of nowhere. Charming Texas Hill Country setup deep in the heart of San Antonio. Definitely a must!
Absolutely beautiful place. Workers are very professional. Andrew by the pool gave us a great pool. Can't wait to go back.
The hotel is quite enormous and Vera well kept. The customer service was always good. However I Just don't see the value. Everything you want to do costs extra, even Just using a Jacuzzi.
I was here during the Christmas time and there was a very nice light show outside during the evening and they have a game room which I really enjoyed. They also have a fitness center which is very enjoyable. The restaurants inside are very nice with excellent food and service. For one night in my visit they did not have pizza available at all so I would tell them to stock up more but the salads are amazing. They also have games available on the first floor
Great hotel, beautiful rooms, huge. Food os okay, the spa there is nice & relaxing.
What a wonderful resort. The most friendly staff ever.
I met my family for Christmas Eve breakfast in the restaurant. The staff was so helpful and super friendly considering they had to work during the holiday. They also have the best breakfast buffet. Highly recommend.
Big shoutout to housekeeping Yailet for her great work, these 5 days I was in the hotel she gave me great service every day she was always attentive to my towels and provide me with the best service with a big smile, my girls felt very comfortable, she is very polite and very very professional with his work. I hope when we come back, she will still be working here. JW Marriott should appreciate her with the work ethic she has. PROMOTE HER NOW, PROMOTE HER NOW !!!! Good workers who know how to treat the customer deserve to be rewarded !! 5 star for her !!!
This is my Secondo Stay here 15 years apart. This hotel and it's staff remains among the best I have ever stayed.
Outstanding Marriott. In the top 1% of Marriott properties I have stayed in and I have over 700 nights in Marriott hotels around the world. The water park attached makes this a great place for families, but make no mistake...this is a luxury property with amazing views.
Parking is not the best, you have to carry your bags a distance to get to and from your vehicle.
I took a delivery there. Everything looked nice. They were putting new mattresses in all the rooms
Magnificent atmosphere .....superior service. .....Wonderful beds
Room was clean, bed was fine, bathroom was great, Internet was fast, would recommend upgrading televisions to better quality (i.e. Samsung).
Absolutely fabulous! One of the best vacation places that needs to be visited at least once, then you just want to keep visiting!
Great place to enjoy ur vacation with family and friends!!!!!
Very professional and understood all of my needs and wants, will be back very soon and will recommend to friends and family. Keep up the great work!
We enjoyed our stay, the little water park was very laid back. Perfect for our family
This place is gorgeous, and the customer service are helpful & friendly.
I had a great stay here for a conference. The room was very comfortable with a view of the pools. The staff really takes care of the guests.
Isolated and overpriced. Nothing particularly special for the price they were asking. Decent water park but nothing to write home about.
Very clean and exquisite services. 5 star hotel customer service
From the drive up to the property this place exudes excellence. Every staff member we interacted with was gracious and helpful. Plus the location and decoration of the resort was top notch. Was great for a family get away to the Hill Country.
First time in this wonderfully designed hotel. They make you feel special at all times. They have stare of the art facilities. Recommended for a longer stays!
Check in we waited over 30 minutes to check in. No wristbands were given to the waterpark. Trash all over the waterpark. Staff at waterpark was wonderful they should work with the staff Inside.
It's really wonderful. To start, just getting there requires you drive a short, curvy road (which is quite nice to go 50+ through) which I do enjoy. The outside is amazing. Large and beautiful, tons of parking, it's all great. The lobby is just as wonderful. Large, spaceous, with a dining area just downstairs, accompanied by a bar. The back is also amazing. The Christmas lights are beautiful enough, but they have them in sync with a few songs, so it's just that much better. Also plenty room back there for a nice walk, or to let your kids burn off some energy. Overall, really great place.
Real nice and huge. Great golf course and conference center
Very bad customer service and very low staff. The hotel was packed with customers during our stay and we expect to have enough staff and accommodation on the property if they book so many guests. I found two long hair in the bathroom as we walked into our room, one was sticking on the door and the other one on the floor, very disturbing! We have an electric car and we paid $39 per night for valet in order to get our vehicle charged but when we got it back after two nights and paying $39X2 we saw our vehicle with the same or maybe less charge that we left it with the valet. The pools were overpacked and the bathrooms were in an unusable shape, very dirty and looked like the bathrooms at big water parks. The property was not we maintained at all. Very disappointing!
Best place I have ever been to. Service is outstanding. Has everything you could want.
Incredible resort - the staff was attentive, the environment spacious and impressive, the amenities top notch, and the scenery beautiful
Great atmosphere. Plenty of things to do. The kids had a blast. Drinks are pretty pricey. Ice machine was broken. Otherwise I would've given five stars.
Had a weekend stay and enjoyed our time very. Very family friendly and the wait staff was amazing!
Always a great trip when staying here! Rooms were very clean and a great size. The pools and water slides were awesome. Great food and live music on the weekend. We will be back again!
Great relaxing resort. Pool was nice, quiet and calm. Staff is great too!
Room was very nice! But no slippers and no robes in the room and this is supposed to be a spa hotel.
Only one restaurant open for breakfast took me an hour to be seated and food was okay.
The resort is a really great getaway spot. Our daughter turns three this weekend and the kiddie pool, lazy river, and sand areas were a big hit. The rooms weren't quite as nice as I was expecting them to be though, which is the reason it didn't get the last star.
I loved this place . It was host to an event for girls of all ages to bike , run , and swim . The water area is so AWESOME . The lazy river was loads of fun for me and my friends. . there's an adult pool which was quite nice to have no screaming children . And the staff were very courteous.
This place is a underwhelming. I've been here 5 days. My shower keeps dripping it cannot be shut off, the carpet is frayed in my room and I keep catching it with my toes, and the WIFI is terrible. The bed is delightful. Parking is $42 a day. Just facts. Too cold for the pool which seems to be what people enjoy most.
The JW Marriott in San Antonio was a very pleasant experience. There was a breakfast buffet every day, and after that, I would head to the pool for a relaxing trip in the lazy river. The people that worked there were very nice about everything and were helpful. For example one day when my family and I decided to go to 18 oaks steakhouse for dinner, and a Dolan was very helpful in telling us how to get to the restaurant. All in all, the JW Marriott was a very fun place to stay and I thoroughly enjoyed it.
Wonderful food, beautiful venue. Seats were a bit cramped and uncomfortable. Great place for meetings.
Sheets had a hole in them. Front desk confirmed my pool view room, yet my room faced the "back yard" and a few pool/lounge chairs if you leaned hard enough to the right. Pool did not seem remotely heated. Lazy River felt warmer, but was full of dirt and leaves, so my son wouldn't get in. The beach area was nasty. I guess that's why not one guest was in the area. I put my son's bucket and shovel right back up. Front desk and parking attendants were great. Couldn't find the bell hop when needed him, but he was great after they hunted him down. Asked for robes to be sent to the room. Six hours later.....no robes. Called again and robes were promptly brought up. I booked here for the pool view and "heated" pool. Got neither. The sports bar was dirty. My 10 year old wouldn't sit in his chair because it was dirty. We searched 10 other chairs... ALL were dirty or stained, so he stood up the entire dinner. And to top it off, at check-in I requested a late check-out and was granted to stay until 1 pm, yet at 8 am housekeeping woke me up banging on the door. 5 star it is not!!!!!! Maybe 3.5, but definitely not worth the room rate. Try the Hyatt Regency Hill Country Resort San Antonio.
Wonderful resort! The lazy river in the water park is great for relaxing. All the staff were very welcoming and helpful.
All staff was extremely professional and accommodating. I love going to events here!
The worst customer service ever at the front desk that we decided not to stay. Sara and the shmuk front desk manager were terribly rude and obnoxious. They refused to honor the rate that was given to us when we made reservations. Jared is all about titles but ZERO authority. They definitely both need to be re train on how to treat gusts with respect.
Absolutely horrible experience and Jared told us he doesn t care. By the way we have stayed here in the past three summers.
The staff goes above and beyond to enhance your stay.
Very nice resort. I stayed for a few nights earlier this year for a conference. It wasn't hard to get to. The property is very nice. The room was comfortable. I would consider bringing my family back.
Excellent quality rooms, ample restaurant and bar options on campus, great collaborative spaces for conference goers and friendly staff. The only downside the distance to San Anton's downtown, which take about 30-40 minutes to get to.
Great rooms, excellent food choices, beautiful scenery and the staff are on point. I would recommend staying here. It is pricey and not a low end resort/ hotel.
This is one of my favorite Marriott resorts. The staff is extremely friendly and helpful. Unfortunately, I lost my sunglasses and we are still unable to locate them; so that makes me very sad. The TPC course is outstanding and is quite difficult. The views are very pretty and the rooms are updated. I enjoy coming here each Summer! Overall, this is a wonderful, family friendly, vacation spot.
Luxury hotel in a Texas' countryside! If you are up to all-in dwelling - go for it!!
Super amenities. Spa is 40 feet long. Plenty of bars. It's pretty big,of course it's in Texas.so big it's a 10 minute drive just to escape the resort economy. Costs are appropriate for a resort so save up! Rooms had high TV, bath and shower. Mine has ants in the floor in bathroom and bed area. Still keep thinking they are crawling on me.
Despite that everyone was very pleasant. Nice place to visit.
Just went in to pick up a gift certificate to the Lantana Spa. They took us on a tour and walked us through everything they provide. Can't wait to come back.
You got to visit this place it's relaxing entertaining resort with spas, bars and restaurants water parks. We had a great time. Highly recommended will go back soon.
Top hotel in Texas! Bit pricey however you get comfort at highest level for your money. Great waterpark with sand beach is fantastic for little kids.
Excelent place to relax, to have fun and enjoy all the activities all around. I love it.
