I had my tax return done by James a couple of times and he was great, but not sure about the people who have taken over. They take two weeks to respond to emails, they're very old-fashioned. The reception staff are always so rude and annoyed, the tax agent did not even introduce herself and was unfriendly and unhelpful. Won't go again.
I've been going to jj taxation services for many years, very friendly great service , so sorry James is not there though. The rest of the staff are very good .
Dan has been my accountant for over 5 years. I find Dan to be extremely efficient and professional. I can highly recommend him to anyone.
Dan and James are great i have been using them for tax for years.
We are very happy with the service we have received from JJ Taxation Services. Tony has been a great help and would recommend them to anyone.
I have been using this business for years now and always happy with their service. Tony was a pleasure to deal with. Very informative and professional. Would highly recommend using their services.
Tony makes tax time easy! Excellent service and a pleasure to deal with.
Quick to do my return, but leave the signed declaration in their inbox unread for two weeks. From getting onto to it early and should have my return already now will lose another two weeks. POOR EFFORT.
Only way I found out I rang to follow up.
I highly recommend these guys. I travel to go and see them, they are true professionals who really put the client first.
My parents have been going to James since I was in primary school, so had recommended JJ Taxation Services to me a few years ago. Last year my return was done by Dan who was wonderful, and this year I booked in with Tony for myself and my partner. Obviously because of COVID it had to be processed over the phone, but Tony was incredibly helpful, thorough and even helped us calculate how much our HECS debt was impacting our returns and made extremely helpful suggestions for managing our salary sacrifices. We will definitely book in again next year, thank you so much Tony!
I have been audited TWICE since seeing James and as a result had to pay back money to the ato on both occasions.
Now my husband has been audited and as a result has a tax bill of over $45k.
It took my husband some time to get onto trying to sort it out (5months) however when I dropped off all of the receipts to the office I was told James was overseas, fair enough but that they would not be ae to help us until the end of the year as everybody was too busy with tax returns until later in the year.
It is now later in the year and still James will not sort out this debt - we have all the receipts and as per the ato have asked JJ Taxation to resolve it however they have basically said tough luck.
My husband has been going to James for about 10 years and has recommended atleast 30 coworkers and I have recommended at least 10 coworkers.
What an absolute disgrace in customer service, when we are in fact paying for a service.
We will both be sure to advise all of our friends of the service and audits we have had as a result.
We been going to J J Taxation Service for at last the last 5 to 6 years if not longer we find them to be very Professional at all times .
My first time being here. I have to say, I will be making this my primary business for taxation purposes. I have never dealt with such professional and friendly accountants. Jing is a great accountant that I will be returning to. Responsive, committed to great service and detail orientated. Highly recommended
Completed my tax return today with Tony, he was very friendly, professional, understanding and insured that I was well looked after, highly recommend JJ taxation services in Taylors Lakes.
Have had my tax return completed by James for over 10 years, who has know retired, half his luck.
Just had this year's return completed by Tony over the phone , through recommendation and will continue to do so for many years to come. Not an easy thing to do in these difficult times , but Tony was great , good conversation had and good return .
Will continue to recommend as I have done for 10 years
Cheers Dave
Great accountants, very helpful information provided too
Ive been going to this service for years - when James just started out and he was doing taxation returns at his mum's kitchen table. James's business has grown and grown over the years and i will travel from where ever i am in Australia in order to have my return done by JJ Taxation Services.
Well done on such a professional organisation - Dan now does my return and i am more than happy with this. Service is first rate.
Dan has been doing our taxes for the past few years, however due to Covid Dan was booked out. We organized to have our taxes completed by Tony and were happy with our returns for the 2020 year. Tony was very informative and helpful and maximized our returns. We got a better return than last year.
Thanks Tony.
The moment I walked into the door I had a bad vibe from this place. The girls at the reception sounded annoyed over the phone when I ask about directions of where they were located. She wasn t helpful. I went to see Dan and he was late for my appt 15mins. No apology or handshake considering it was the first time we met. I was charged 160 plus an additional 80 for investment which I think its so pricey for the service I received that day. My previous tax agents had always got me good returns and what Dan got for me was a disappointment. He was mean not helpful unprofessional and not friendly. Even when I ask him advice with investments he was so blunt in his answers. Did not take his time to explain and make sure I did understand but instead wanted to get rid of me with 30mins. I felt like I was spoken to like a kid and he was just lecturing me about my tax. Not a good person and terrible service. Would not return!
I've been using JJ Taxation Services for many years, I've just had my return completed by Tony and as per usual very professional, great service and a great return.
Professional, no nonsense service. Highly recommended to anyone looking for taxation services.
Excellent professional taxation service from an experienced team!
We have had consultation with Tony for the past number of years and will continue to do so.
I have been going here for the past 5 years and had recommended family and friends to this place from all over Melbourne. The service up until 2020 has been good - efficient, professional and ultimately this is why I recommended people to drive from all over town to see Dan and Daniel. This year I got Tony after the Dan's were not available and reception recommended him. Big mistake.
What a way to turn an advocate customer into a detractor.
Tony was very unprofessional in not only our dealings but also one of my family who had a subsequent appointment a week after me.
1. 4 of our returns were significantly less than previous years and he couldn't articulate why. He kept telling us that either we made too much money or the other person not enough but in all cases we are looking at thousands less than previous years despite him saying everything looked the same.
2. Told one of my family to make changes to payroll last year to help this year and after following his advice to boost this year she got less so his advice is flawed.
3. Didn't lodge one of them as he forgot. Trying to chase up was a nightmare.
4. Struggled with a phone consult and was blaming his reception on lost emails and files, telling us that he didn't have all the records but still insisted on completing the appointment.
5. Every question asked was interrupted by him cutting us off.
6. Appreciate COVID challenges but everyone in Melbourne are going through these not just Tony.
Your customers are the blood to keep a business alive. We tried calling and speaking with reception who was as abrupt and dismissive saying she would pass on feedback to the owner but those calls were never returned.
Tried to pass on our feedback but wasn't taken seriously...
They are busy so perhaps they don't need us as customers but remember we were once VERY happy people who were not valued at all. And our once-hot recommendations to people at work, family, friends, BBQs no longer exists for this place.
Disappointing...
jjtax.net
