JJ Food Service Limited Review

Hi just want to thank you for the wonderfully staff expecally and all the help Civan cherry helped with our order helpful with prices as well.

Very Good, helpful service, high quality, prices fair. Well done to the manager Cherry and her team for making our experiences here very efficient and personal. Thanks Sindy & Shannon from OMDFARM

Affordable prices and quick service! Really would recommend to my friends

Staff untrained on customer satisfaction .staff keep arguing no one let you speak to Supervisor .very rude staff I have tried 3 days to speak to supervisor but nothing happened.SHAME JJ FOOD. very very disappointed

Excellent service with nice and helpful staff. Special thanks to Civan Cherry=)

I am Customer with JJ, as a customer i will rate Civan Cherry and advice all customers to get the orders from her quick service,

Very good thanks to civan cherry helpful with everything. 5 stars,

I started ordering home deliveries in March after lockdown started. Good quality products, reliable delivery, good value. Would recommend. Especially the new Turkish baklava and simit are surprisingly good quality.

I would give 5 stars to this company, really great service by all cashiers, but extra credit to civan, she really loves to help. she is really good.

Getting worse day by day, put me few times in trouble during the weekend which most suppliers closed, unhelpful customers service

I regular customer very good service, thanks so much for Civan Cherry always helpful with any problem I have. Thanks a lot 5star

Been using JJ for over 10 years and always happy in the past. However over the last 2 years I noticed the delivery service is not as good as it was. Parts of the order are forgotten and the delivery guys blame this on the warehouse saying they forgot to put it on, it can be really frustrating when you depend on something. Also because of our location deliveries are coming from Dagenham, whereas it used to be Enfield or Sidcup. Problem is Dagenham is a smaller depot so some important products are being discontinued; Joints of Gammon Ham, Apple pie, boiled eggs and more, so now I have to get these from Bookers.

I nominate Terry Larkin - he is the most helpful and one of the most hardworking Managers. He is committed to every project he has to deal with. He is also a great Mentor.

Extremely bad customer service, very rude staff. Very disappointed

Customer service very bad. They don't know how to talk . If we have any issues they no listen properly.

extremely helpful service by civan cerry. fast turnaround from when you arrive to when you leave.

Click and collect worked perfectly.
Needed pizza boxes urgently, to provide for a customer, collected next day, boxes were waiting for me.

This message is for mus I have been a customer at jj for at least 8 years I spend between collections and delivery over 1 k a week - I have nothing to say accept the best about the product and collection service last time I received the rong product as delivery service I rang two weeks later spoke to the most unprofessional person ever called Martha I have been told that I should called to return it before certain time I explained that I have a autistic 6 years son I was take him to special Nhs body's and all tha Martha said to me that is not our problem and we all have kids - I have been transfer to Jasmin to resolve at this time with Martha non human coment I was furious and the next thing my account been stoped - I usually when I am at the Enfield brunch I speak to mus I only have great respect for him I wish mus if you can get Stewart back what Martha should understand she is there to serve rather pushing people away from jj and give other company jj business - no one has contacted me when I have seen your jj video you said when you speak we listen mus say what you mean no body is listening jj is run by inexperienced rud Eastern European good luck sorry for complaining I just believed you add

Had everything I needed quick and friendly 100% use them again

All counter staff in Enfield is excellent. I have been coming here 10 year and they are all helpful. Thanks to the counter Managers Civan Cherry Atta always helping every problem we have .

Great staff, great prices and most of all, great service!
You wont find better value anywhere else I think.

5 stars from me.

Very happy 6 in the morning, long queue but Civan Cherry works very fasy and effective. 5 big stars for her service.

I am very happy with the service i got at enfield JJ . Counter staff name CIvan Cherry Atta i very helpful and always smiles.

Have been using JJ for a number of years now. Staff are friendly and helpful, especially Civan, she always helps out (even when I have my difficult orders)!

They delivered partial order, but i was refunded for missing items.
Thanks to Custom service team to resolve the case, they promptly took action to feel me satisfied.
The right person to communicate is definitely madam Shreeya (Customer Service), if you wish fairly solve your problem with delivery,
Mr Kardan driver do the best for fast delivery. Bravo. 5 stars

Thanks a lot for your good service 5 stars is not enough for your service. Civan cherry above standards.

Easy place to get the goods I need, and if I cant find something Cherry always finds it. Thank you

Quick service, always in and out so fast thanks to counter staff. Been shopping about 20 years. Big thanks Civan Cherry always helping

Amazing prices and regular discounts on their products.

Had an issue with an item, first issue ever in 18months and Buse in the customer service department resolved my problem. She was incredibly professional, empathetic and came to a solution for me. Cannot rate her highly enough. Thanks to her I will continue to use JJ's Foodservice.

the best service in Enfield. lovely customer service Cherry lovely lady always very helpful.

Well done to all staff in Enfield jj good service. A very big thank you to Civan Cherry always helpful.

Extremely pleased with the service received . Yagmur(Enfield) customer service assistant helped me resolve a difficult situation with ease . She has great customer service skills and should be recognised what a asset she is to the company . Thank you so much for your help . Will defo use again .

Lovely customer service! Especially Civan Cherry, a really reliable and caring manager, will definitely come back in the future thanks to the amazing customer service.

Cherry was very helpful very quick and efficient service.

Thanks to c van cherry was busy today very fast and very happy as always. 5 stars

Very good service everyone helpful and happy. Pinar Yildiz thank you for the good service and visiting us.

Mostly good but there is an issue with regards to the pickup service, disorganised and chaotic.

I am a customer i csme 6 in the morning very busy and Civan cherry very fast, helpful and smiles. Five big stars.

Poor and slow costumer service.Not too friendly staff.Little bit expensive.

Smiley faces on the counter. I had a long day very tired civan cherry made me smile . Thanks for service.

Great service, especially from Cherry Civan!!! Keep it up - you're the best!!!Not 5 but 10**********!!!

Very friendly and helpful staffs,
Big range of products
highly recommended
Thanks to cherry:-)

Excellent service , very polite and helpful civan cherry atta.

I think jj food service are great and have supported my catering business competitively and professionally . The apps great also well done

This is the first time I've been ordered from JJ Food. I have received everything I ordered, fast delivery, delivery tracking system on the date of delivery, delivery driver was helpful.

Think some of your drivers need an updated course on treating people like humans and politeness. I was today at a restaurant 2 drivers deliver to in chalfont st Peter at 10 ish am. I was minding my business eating my breakfast when one of your drivers decided to make a comment about myself to his colleague which he then proceeded to laugh right at me through the window. He then continued to stare at myself and my partner whilst off loaded goods to the side entrance of restaurant. I have never felt so uncomfortable and it really affected my whole day. I currently suffer with anxiety and it made me feel awful and judged on what only i can think would have been to how I look. Maybe you should consider training your said staff in politeness and not making people worthless. If I could put 0 stars I would.

Excellent prompt service. Warehouse staff are really helpful- offering to carry to the car. Very very polite

Very good service very helpful with my order today. Civan Cherry 5 big stars

Excellent customer service by all the staff at the service counter A++++ civan cherry

Staff from counters, Lady call Cherry. Very helpful. Very happy with her service every time.

Bought an assortment of goods from JJ Foodservice. Delivery came exactly on the alotted time, friendly and helpful delivery driver. All of the drinks came in the proper packaging with no damage whatsoever. The only reason I'm not giving a More

Cherry was a really helpfull girl with my order. Keep up the good work. Thanks

Happy faces good service. Thanks to Civan Cherry for all her help star's.

DO NOT BUY FROZEN STOCK FROM THEM!!!!! OR BUY AT YOUR OWN RISK! (OR BUY A X-RAY MACHINE)

They denied receiving phone calls asking for collection and now its too late, even though there is still 1 year + life on the product. According to them, their system is so perfect that they don't believe in human errors - "customer is always right" does not exist within JJ - "System is always right" is what they live by! So what happened to the 2 phone called I placed? Apparently the phone call didn't take place because I couldn't tell them who I spoke to........ I guess it was my fault to not have recorded it huh?! As a customer, I was told by their staff to not talk over them when she's been talking over me the a good 5 mins. (So I am not surprised to see other customers reviews saying JJ is rude)

They refuse to take back any frozen stock when it is different to description. Apparently its illegal to do so, even though 1. other companies do it. 2. other customers have had their frozen products returned before. 3. even their driver said its BS that they don't take back frozen or chilled good. They say its because there is no temperature record... well I thought it is the FAS requirement for all food services to recall their freezer temperature.... oh no, sorry apparently that is not good enough for JJ, because it is not JJ's record. Oh another thing, if you are going to purchase from JJ , you may want to invest in a X-RAY machine, because once the box is opened you can't return it too! They say its your fault for signing on the delivery invoice, and what you should do is to check all the stock before accepting...... oooooookkkkkk...... I wonder how I can check all these frozen slabs of fish in front of them without keeping the driver for 3 hours and wait for things to defrost.... please tell me how.

Also just a quick mention, the price you see on the internet may not be the price you pay when the delivery arrive - especially if let's say you order a few days in advance.... price can fluctuate and will only be confirmed on the day of delivery......... so if you are depending on getting a large quantities of stock at a good price, then my advice is.... PRAY!

Dnt get fool by the in house 5* google reviews to bump up rating. They customer service is awwwrful !!! delivery turn up when they fancy.

I am very impressed with the help and service I got today thanks so much to Civan Cherry 5 stars

I am a regular customer always shopping in JJ, Thanks to counter manager Civan cherry always helpful in everyway. Five stars

Great availability of products, prices are fair, the service is fast, the system is easy to use both online and at the cashier.

im really happy with what jj offers to customers, great prices, offers. i was a new customer, but Civan really helped me out and i really love the service she has provided. Wonderful!

Richard Bradshaw .... fantastic service ...helpful and friendly nothing too much trouble

It s a Sunday we are half a sleep but Civan Cherry all happy and very helpful thanks for her service today . Five stars.

In 2012 When I've open my first Chicken shop, my friend recommend me to JJ foodservice, that's the beginning, three years, we are trading partner, the products we need to run our shop, all in one place, as well as value for money.

Came to JJ Enfield today I am a regular customer very good service counter staff always helpful. Five stars to Civan Cherry always smiles and helpful.

The pricing structure is terrible, so much so I feel they are attempting to become a cash and carry. Prices have become really expensive for delivery which are now at the original level for collection only. One has to be very careful how one orders because if you haven't got the facility to go online or choose to phone your order through you will pay more. Delivery has been reduced from 5 days a week to 2 days with an extremely limited time window. Customer service is poor and very unhelpful. We have been dealing with this company for 20 years and their service has dramatically declined.

Always manage to get something wrong with order. Had stale bread on 3 occasions now too. Staff try and use the customers phones to leave positive reviews on here!

Terrible customer service especially from their senior supervisor shariya. Very rude and didnot care about the business we provide to them, when I said I will close our accounts and go with your competitors she said no problem I will close your accounts for you so now the competitors sales rep is very happy with the amount we are going to purchase from them and no longer be using JJ food service anymore and will make sure to tell other business owners to do the same.

Great service very prompt and very friendly staff well done JJ keep it up

Great service, thank you to sales manager Pinar yildiz

Always shop in JJ , thanks to all counter staff, always helpful and a very very big thanks to Civan Cherry best of all , happy And above standards. 5 stars.

Click and collect, can get a bit busy so had a little wait, yet that's to be expected!! Will be going back again soon.

Staff are helpful especially cherry behind the counter. Invoice is ready and waiting to be collected when I'm in a hurry THANKS

First time we came to JJ Enfield there was no shoulder Civan cherry rang Dagenham branch and sorted us meat from Dagenham above standards. Thanks

I found the customer service very helpful particularly shreeya Patel
Helped me through my order!

Nice and easy turn up give your order number take note to warehouse guys and it comes straight to the car. In and out no hassle

Very good service always helpful all conter staff, thsnks to civan cherry for good service.

Good service fast service. Thanks to civan cherry . 5 stars

Very good service everyone helpful and happy. Thanks for the good service and fast service. 5 stars for Civan cherry all helping .

Very happy with the custemer service thanks cherry.

Giving a 1 star because there are no options for a 0. Poor customer service. Do not buy anything from this corrupted company.